“The item I received was faulty. There was no clasp or padlock on the tin! I wrote immediately in order to obtain a replacement before Christmas, but as yet have had no written response or received a replacement! Very dissatisfied and disappointed ā¹ļø”
Thank you for providing us with your feedback Doreen.
I can see that you emailed us on 19th December, and that we responded on the next working day being Monday 23rd December offering you a free replacement gift.
Our most recent correspondance indicates that you were pleased with the offer, but if you still require further assistance please let us know.
Best wishes,
Find Me A Gift
“I am so disappointed that I paid for next day delivery costing an additional Ā£6 plus. I ordered late evening Wednesday which I understood I would not get the items until Friday 20th Dec ā¦.its now Sunday 22nd Dec and my purchase still has not arrived ā¦.I've contacted yourselves Friday the reply was it take two days for a response back. I know itās a busy time but please donāt be offended when I say next day should not be offered and definitely not charged for. Iām not sure if this is just a blip from yourselves or Evri - As mentioned Iāve contacted yourselves Friday but I have had no response as yet (Sunday now) maybe you should mention if your customer service do not work over a weekend that the response will more than 48hrs.
Obviously thatās why I can only rate one star I would have preferred if I could not have rated zero due not to receiving my actually items. I cannot comment on the quality of your products, only on the actually none delivery and then to receive a feedback to ask how Iām enjoying my shopping experience with yourselves !! Surely again you should be making sure your customers have actually received their goods. Just a suggestion!!. Please this is not negative feedback but hopefully something you can take on board. I am hoping my issue will be resolved before Christmas and I can review your company on the actual professionalism and quality of my purchase.”
Thank you for your feedback Rose.
We do state that we respond to all customer service enquiries within 48 working hours, we apologise if this was not made clear.
Having reviewed your tracking it appears that we dispatched your gift on Thursday 19th December at 10am so that this would be delivered on the Friday. This was originally intended for delivery on Friday afternoon but it looks like Evri rescheduled this for the following working day.
We can see that the gifts have since been delivered, so we have issued you with a refund of Ā£3 to cover the next-day upgrade fee.
Best wishes,
Find Me A Gift
Thank you for your feedback Sarah.
We are very sorry that you feel this way. Our James Bond Triple Drive is an extremely popular product that we have sold for many years, and we have not received similar feedback to this effect.
Please kindly forward further information on how you feel the product does not meet it's description to customersupport@findmeagift.co.uk so that we may review.
Best wishes,
Find Me A Gift
Thank you for your feedback Renzo.
We have arranged for this e-voucher to be re-sent to you. Please be sure to check your junk and spam folders.
Best wishes,
Find Me A Gift
“Excellent products not cheap and nasty good value for money and delivery was perfect although I did email panicking that it wouldnāt arrive on time. But it did thank you guys very much , if I had to pick an improvement for you it would be to up your correspondence a little better.( minor detail really).
Well recommend thank you once again.
Graeme White.”
“Love this find me a gift. Found the perfect gifts for family Christmas presents. Delivery was quick. Packed well. Quality was better than I thought and price. Definitely using them again”
“Dreadful customer service. I have placed an order of a few items for our family Christmas stockings and have not received yet. The website says delivery in 3 to 5 days. I have written to query my order through the website contact form. Received a short reply provided with a tracking number. Aforementioned number does not work/correspond to the order placed. Today is Saturday 20th December 2024 and not even a check back that the items had been delivred. Never will buy from this site again. Certainly, I will not recommend to anyone.”
“Easy shopping procedure - my only comment would be thatbimthjnkmyouncoukd give more details of, and a link to, the places where you can use the voucher. That part felt a bit vague.”
