F.Hinds Reviews

Name: F.Hinds
Address: 24 Park Road, 24 Park Road, Uxbridge
Rating: 4.87

4.9 Rating 62,123 Reviews

98 %

of reviewers recommend F.Hinds

4.9

Based on 62,123 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About F.Hinds:

Independent and family-run, right from the start.

Ever since George Henry Hinds opened our first store in 1856, we’ve built our reputation on family values.

Now run by the sixth generation of Hinds members, we have over 1,000 incredible staff across 118 stores and our Uxbridge HQ. They may not all share the Hinds name, but they’re all part of the family. And that family feel is what makes the service we offer you so personal.

From diamonds to gemstones, gold to silver, watches to clocks and gifts to collectibles – we’ve been offering high-quality jewellery at affordable prices for nearly 170 years.

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F.Hinds 5 star review on 27th October 2025

3025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t like the long wait for my goods wish it could be try on in store the long wait for it is a soon as it’s when I by the goods the nice box should with a diamond Ring not be extra”

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(Blackpool) - Posted 2 years ago

“People pleasant. Thought 48hrs to fit a watch battery was a bit excessive.”

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(Horsham) - Posted 2 years ago

“Had a watch strap replaced. The leather was scuffed straight away and the strap didn't fit my wrist. It would have been better to have different lengths of strap so it could be personalised because one fit does not suit all.”

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(Trowbridge) - Posted 2 years ago

“Service not good initially”

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(Brierley Hill) - Posted 2 years ago

“Very good service”

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Posted 2 years ago

“You did not have an expandable strap for the watch l bought off of you and said you have weekly deliveries but probably WOULD NOT have one to fit great where do l go from here another jewellers l suppose shame .”

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(Weymouth) - Posted 2 years ago

“Brought in my engagement ring to repair. Was given two weeks as timescales. Took a lot longer. The first time I enquired, I was told that you had needed to send away for a replacement stone. However, that should have been done as soon as I paid for the repair. And, then I had to telephone to find out if it had been done, as no email as promised. Pleased with the repair, but you need to do better at managing customer expectations.”

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(Hastings) - Posted 2 years ago

“My item arrived as scheduled. Sadly the battery wasn't working. I'd paid for priority shipping and still had to take my item into town for a replacement.”

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(Burton Upon Trent) - Posted 2 years ago

“Computer systems not working unable to place order”

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Posted 2 years ago

“I recently bought a wedding for myself and my wife to be. When we received our rings we tried them for size,my wife to be grateful fit. Mine however was extremely tight and I struggled to remove it. I ask the assistant if it was size(x) he got the ring gauge and said yes. I feel that I should have asked what size the ring was then I could have at least said that the size was wrong. Now I'm stuck with a ring that doesn't fit. The assistant said you may be able to get it stretched, but it nay ruin the pattern. I feel that perhaps this ring is not the size I ordered.”

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(Havant) - Posted 2 years ago

“The only negative feedback is regarding the bag which has been provided: really poor quality as it looked like a black bin bag. No shop name. A bit disappointing for a jewelry shop.”

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Posted 2 years ago

“Having ordered a bespoke locket in June I have today just picked it up today 5 October. This was far to long to wait. Not only that but the locket had to be returned by Hinds as it wasn't done to my specification. So overall the locket and chain I am happy with but not the time it has taken. Also I think you should keep your customers informed about what is happening as I seem to do all the chasing.”

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(Stamford) - Posted 2 years ago

“Standard customer service, nothing stands out as such”

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Posted 2 years ago

“I purchased a hot diamond necklace for a birthday gift for a friend. I was served by a pleasant helpful sales assistant. When paying I asked could I please have a little bag. She gave me a black plastic one but as it’s for a gift I asked if I could have the paper/cardboard bag like I have previously received. Another female assistant said NO, which I found bad customer service, especially as I explained it’s for a gift”

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Posted 2 years ago

“The male member of staff was very professional. However, the ladies require more training in the art of relating to customers with finesse!”

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(Cheltenham) - Posted 2 years ago

“Very polite and helpful”

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(Blackpool) - Posted 2 years ago

“Replaced the catch on my neckless, no problem, quickly and efficiently, but I only thought afterwards that I was not given the old one back. Small I know but given the price of gold, still worth something, only thought about it later but feeling a little robbed.”

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(Southampton) - Posted 2 years ago

“Was told ring would take two weeks to alter size Still waiting in third week”

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Posted 2 years ago

“The service was ok, but I had the Mcarthur Glen app which said I had 10% discount with Chappelle up to 29th September. The young girl who served me asked another colleague how to take the 10% off, her colleague looked at my app and said they dont participate with the app and they have asked Mcarther them off. I was dissapointed and embarrassed, so suggest this gets sorted out.”

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Posted 2 years ago

“Staff were very helpful. Unfortunately the stone fell out of one of my new earrings within one day of wearing them. I am so disappointed. I assume I can’t return them or get them fixed at least?”

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(Hertford) - Posted 2 years ago

F.Hinds is rated 4.9 based on 62,123 reviews