“I made an error with the date when I booked, I was panicking that I would not be able to to change the date, but I emailed Fever and they were so very helpful, they cancelled the original tickets and sent me a voucher to book the correct date! Thankfully”
“Fantastic customer service.
Very helpful when I needed to change the date as well as being patient when I messed up using the voucher they provided.
I’m very impressed will use Fever again.
Many thanks Irene”
“Venue not close to a tube station, and not easy to find. Staff good, experience good, best thing for me was the VR experience into Monet's world. Loved it! I need a refund of one ticket out of 5 as one person could not attend due to a medical emergency - my query is being looked at and I am waiting for a further response in this matter.”
“Booked the wrong time for our tickets. Maria on Chat on the app cancelled within few minutes and I was able to rebook. Quick and efficient. Thank you”
“I had to change my ticket for another day and I was surprised how quickly they responded. Within an hour my original ticket was cancelled and was sent a voucher of the same value to rebook for another day.”
“I needed to change the date of a ticket I ordered and I got a fast response and the person gave me really clear guidance on how I could do this. Really smooth process”
“Laura Lillo, agent @Fever was absolutely brilliant and provided and excellent customer service. Resolution to our issue was promptly provided. Thank you, Fever, for this faff free experience.”
“The customer service I received before making the purchase, was one of a kind. The fever team have gone above and beyond on their accessibility and helping me throughout my experience. I had some trouble with my navigation and transport getting to the venue, that I missed my 6:30 booking. Luckily they had a few spots left and places that I could be, and I was put close to where I had initially booked. The venue staff and the security were very kind and accommodating. The show was outstanding and an exceptional evening, I would highly recommend not to listen to any reviews or videos before seeing the London Quartet group. One of a kind experience, delivered with high standard. Exceptional - thank you.”
“Best customer service I’ve ever had!!! Anywhere!!! Marina, who dealt with my request was incredibly quick at dealing with my issue and it was sorted in minutes!!”
