“I asked twice for a phone contact number and was ignored twice
The FAQ state that the app provides a contact number but this is in a irate
I found it really difficult to communicate over emails to the team who not only were late to respond to me and therefore I had to pay full price for an event I am entitled to have a discounted rate on, but they refused to rectify the situation POST concert. I had another 4 events booked and the customer service was shocking. I was passed from advisor to advisor and it seemed like none of them were doing anything to offer me help. I had to repeat myself multiple times and had to fight for a refund to even be able to rebook my tickets with the proper code. They kept offering vouchers for the full amount instead which made no sense since I was entitled to a reduced rate for the events ??
Absolutely shocking communication and a reluctance to help or understand. Also, the Halloween special event I went to was disappointingly average and underwhelming not to mention the venue they used was not best equipped for accessibility. All over it was a negative experience”
“Fever customer service is excellent. They dealt with my situation with understanding and it was resolved within a matter of minutes. I will definitely use Fever again.”
