Faith Jewellers Reviews

Name: Faith Jewellers
Address: Unit 41, Rushmere Shopping Centre, Craigavon, Unit 41, Rushmere Shopping Centre, Craigavon, Armagh, Banbridge and Craigavon
Rating: 4.92

4.9 Rating 2,449 Reviews

98 %

of reviewers recommend Faith Jewellers

Company Reviews

Metrics

Info

4.9

Based on 2,449 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Faith Jewellers:

Welcome to the Faith Jewellers website. Here you can browse our varied range of quality products ranging from traditional gold and silver jewellery to our wide selection of modern brands including Michael Kors, Nomination, Fossil, Guess and Cluse.

We take pride in providing our valued customers with genuine quality products for affordable prices.

Visit Website

Phone:

2838812573

Email:

Sales@faithjewellers.co.uk

Location:

Unit 41, Rushmere Shopping Centre, Craigavon,
Unit 41, Rushmere Shopping Centre, Craigavon
Armagh, Banbridge and Craigavon
BT64 1AA

Faith Jewellers 5 star review on 8th April 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i had ordered the swarovski links for my angel i necklace just for it to not fit my refund still hand come in yet is adverted as swarovski and is priced the same but isn’t”

Helpful Report

Posted 3 months ago

Dear customer. I'm sorry to hear that your Swarovski extender did not fit your bracelet. I can confirm that there is a large and small version of this extender and that it was the small version that you had ordered. I will email privately and send the link to the larger version if you still wish to order. I can also confirm that we are an official Swarovski stockist and that all our products, including extenders, come directly from Swarovski. Each item is branded with the official Swarovski logo. Lastly, your return was received by post on Friday afternoon and refunded today within 1 working day which we feel is a suitably quick timeframe. The Faith Team

Posted 3 months ago

“I ordered a few items that I seen on Facebook and was disappointed at the size of theses wen they came”

Helpful Report

Posted 5 months ago

Dear customer. We're sorry to hear that you are not happy with your purchase. We do have the measurements on the products you purchased to give the clearest description possible before buying. If the items you bought are not suitable, please return to Unit 41, Rushmere, BT64 1AA for a full refund. The Faith Team

Posted 5 months ago

“The watch I bought is not working and the strap was very hard to adjust”

Helpful Report

Posted 6 months ago

Dear customer. I'm sorry to hear that you are not happy with your product. Following our telephone conversation, as agreed I have sent a free returns label for you to send the item back to us when it suits you to do so and we will be dispatching a replacement for you. I'm glad that we were able to resolve the issue for you and apologise for any inconvenience. The Faith Team

Posted 6 months ago

“Ich habe die Ware nicht erhalten”

Helpful Report

Posted 8 months ago

Dear customer, We are sorry to hear that your international parcel has not reached you yet. We have emailed you privately with further information and will do our best to resolve the issue for you. Apologies for the delay and any inconvenience caused. The Faith team.

Posted 8 months ago

“Absolutely disgusting jewellery, never would I buy from you again, discoloured in a week”

Helpful Report

Posted 8 months ago

Hi. I'm sorry to hear that you are not happy with your recent purhase. I can assure you that all Faith sterling silver is 100% genuine, hallmarked 925 silver. Please note that when sterling silver comes into contact with certain chemicals / products, it may cause discolouration. If you email our team on sales@faithjewellers.co.uk we can send a free returns label for you to send the item back to us to be assessed. As a small independent, family run business, we pride ourselves on our high standards of both products and customer service and would welcome the opportunity to try to resolve any issues you may have. We await your reply.. Thanks, The Faith Team

Posted 8 months ago

“Arrived in a cheap tacky gift bag and parcel package. As I brought an expensive gift. Presentation isn't quite right with this company at all may as well buy your item at the local charity shop. Of how poor the item was and the packaging. Sorry but not good at all.”

Helpful Report

Posted 10 months ago

Hi. I'm sorry to hear that you are not happy with your order. I can confirm that all Swarovski products and packaging come directly from Swarovski. We have no input in the design or quality of the packaging used and if the item was ordered directly from Swarovski, the item, box and gift bag would be exactly the same. If you are unhappy with your purchase, please return to us within 28 days for a full refund.

Posted 10 months ago

“not very good als didn’t have the swan on like the picture”

Helpful Report

Posted 10 months ago

Hi, We are sorry to hear you are not happy with the product you received from us. All Swarovski extenders are supplied directly to us from Swarovski and will be stamped with a swan on the clasp as shown in the picture. We have checked our stock and can confirm these have a swan on them. If you are not happy with the product you can return for a full refund within 28 days of purchase. Many Thanks Faith Jewellers

Posted 10 months ago

“Got a watch without battery and sent it back. Got my watch back,damaged on back full of scratches!”

Helpful Report

Posted 1 year ago

“I returned an item to them for refund at the same time as other parcels to other places. Every other parcel was delivered within a few days so I am convinced Faith Jewellers have received the item back but are denying they have so as to not refund me. This was over 2 weeks ago. They currently owe me approx £50 in refund that I am yet to receive. It simply does not take that long so either they have the item but have not processed it properly or they are simply trying to duck out of refunding me. Shocking lack of customer care and service.”

Helpful Report

Posted 1 year ago

Hi we understand your disappointed but I can assure you we have not received your item for return. Our returns are checked daily and are currently up to date. Once we receive the return we will process the refund via your original payment. You will receive email notification once complete on our side. As you do not have your post office receipt with the tracking information we would advise contacting the post office you sent the return from to see if they have a record of the tracking number. We have emailed all this information and are still waiting for your reply. Please be assured once we receive you item back we will process a full refund. We cannot issue a refund for an item we have not received. If the item has been lost in the post then we advise you make a claim through Royal Mail. Kind Regards Rodney Managing Director

Posted 1 year ago

“I needed the photo frame quickly and saw next 2day delivery. My item arrived day’s after I left for my trip.”

Helpful Report

Posted 1 year ago

Hi Susan I'm sorry you feel necessary to leave us a a one star review. I feel this is very unfair as we have checked your order details. Although there is a Next Day Delivery option you selected the free standard delivery service. Your item was ordered on the Sunday 19th February at 9.45pm. We despatched the item to you at 11.39am on Monday 20th through a Tracked 48 Royal Mail service. Your item arrived on Wednesday 22nd February. This was one day ahead of schedule as your estimated delivery date at time of order was displayed as the 23rd February. Kind Regards Rodney Managing Director

Posted 1 year ago

“I didnt receive my order yet”

Helpful Report

Posted 1 year ago

“Item never arrived, resulting in a Christmas present not being given. Apparently it is the fault of the cornier and not them, however no regard for the situation of the customer. left refusing to refund for 30 days. Ridiculous.”

Helpful Report

Posted 1 year ago

“I have not received my item yet i was advised it was disptached two weeks ago”

Helpful Report

Posted 1 year ago

Hi we have looked into your order. It was despatched Special Delivery Royal Mail 1st December. I can only apologie on behalf of Royal Mail. Unfortunately a lot of Deliveries are behind schedule due to the Royal Mail strike action. Can you please email sales@faithjewellers.co.uk so we can assist you with your order. Kind Regards Rodney Director Faith Jewellers

Posted 1 year ago

“I still haven't received my order it's been 2 weeks now”

Helpful Report

Posted 1 year ago

Hi Ian Apologies you have not received your order yet. Due to the ongoing Royal Mail industrial action parcels are moving much slower through their system. Unfortunately this is something beyond our control. We have checked your tracking reference and you parcel arrived in Warrington Mail Centre on Sunday 4th December. We will continue to monitor this for you. We hope your parcel arrives with you soon and can only apologise on behalf of Royal Mail. Kind Regards Rodney Director Faith Jewellers

Posted 1 year ago

“Upon opening the watch, which I had bought for my daughter as a gift, I noticed that the plastic seal on the back had been removed and was sticky with residue and looked used, it was even working. No seal on the face and the guarantee bent. Unfortunately not in a condition that I would give as a gift.”

Helpful Report

Posted 1 year ago

“I still haven’t received my parcel despite sending an email and being asked to leave a review”

Helpful Report

Posted 1 year ago

Hi Sarah, I have checked the status of your order with Royal Mail and they have confirmed delivery via next day delivery as expected on 10th August to the delivery address you had provided. (Confirmed in private email today) We have also checked our records and unfortunately can not see any correspondence from you before now to advise that you have not received the parcel otherwise we would have been more than happy to launch an investigation with Royal Mail on your behalf to try to resolve the issue. If you can confirm that the parcel has still not been received at the requested delivery address, we are still able to do this so please let us know. Thanks

Posted 1 year ago

“Lack off, rather NO communication of issue raised”

Helpful Report

Posted 2 years ago

Hi Gharar We are responding to your email now it has been extremely busy over the Christmas period and we are just catching up on email enquiries now. My colleague is emailing you now. Many Thanks Rodney

Posted 2 years ago

Hi Gharar Any update on this review as we refunded you £50 and I feel we dealt with this issue as best possible. Many Thanks Rodney Managing Director Faith Jewellers

Posted 2 years ago

Hi Gharar I feel this one-star review is very unreasonable. You ordered a watch for £199.50 on the 24th of December 2021. On the 26th December, you noticed it had reduced in price to £149.50 in the post-Christmas Sales. We refunded you the £50 on the 30th of December. On the 25th of January, you then returned the watch for a full refund. This was over the 28-day refund policy but as goodwill and good customer service, we gave you a full refund. We have emailed you to inform you of this on each occasion. Therefore 'Lack off, rather NO communication of issue raised' Very unfair and unreasonable on your behalf to leave us a one-star review. I also feel your communication to be rather poor. :) Rodney Director Faith Jewellers

Posted 1 year ago

Faith Jewellers is rated 4.9 based on 2,449 reviews