Faith Jewellers Reviews

Name: Faith Jewellers
Address: Unit 41, Rushmere Shopping Centre, Craigavon, Unit 41, Rushmere Shopping Centre, Craigavon, Armagh, Banbridge and Craigavon
Rating: 4.91

4.9 Rating 3,806 Reviews

98 %

of reviewers recommend Faith Jewellers

Company Reviews

Metrics

Info

4.9

Based on 3,806 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Faith Jewellers:

Welcome to the Faith Jewellers website. Here you can browse our varied range of quality products ranging from traditional gold and silver jewellery to our wide selection of modern brands including Michael Kors, Nomination, Fossil, Guess and Cluse.

We take pride in providing our valued customers with genuine quality products for affordable prices.

Visit Website

Phone:

2838812573

Email:

Sales@faithjewellers.co.uk

Location:

Unit 41, Rushmere Shopping Centre, Craigavon,
Unit 41, Rushmere Shopping Centre, Craigavon
Armagh, Banbridge and Craigavon
BT64 1AA

Faith Jewellers 5 star review on 26th May 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used this retailer as it is advertised with Topcashback. They haven't honoured the agreement.”

Helpful Report

Posted 1 month ago

Dear customer, Topcashback is a third party affliate that we have no control over however we have checked and can confirm that their rewards do not become active until after the returns period for the relevant company has passed. In our case, that is 28 days and as you only placed your order with us on 1st July, the returns period for your order has not passed yet. If you do not receive your relevant reward from Topcashback after the 28 day period, we would recommend that you contact them directly. The Faith Team

Posted 4 weeks ago

“The ring is faulty”

Helpful Report

Posted 1 month ago

Dear customer, We are sorry to hear that you are having an issue with your order. We have checked under the web reference and have had no communication from you regarding the fault. We will contact you directly to ascertain more details and will do our best to resolve any issue you may have. The Faith Team

Posted 1 month ago

“I want to cancel the orfrr because my daughter ordered by my mistake so I Email them few minutes after placing asking them to cancel it but no answer and no one reply . They sent it , the reason that I want to cancel it because I have the same necklace .”

Helpful Report

Posted 5 months ago

Hi, We believe your review is quite unfair as you placed your order on the 20th February at 8.52am and emailed us to cancel at 1.39pm. We responded to this email at 1.52pm stating the below: Hi, Your order was dispatched to Royal Mail at 12.52pm so we are unable to cancel it, sorry. Once received, you can return to: 4 Market Street, Portadown, BT62 3JY for a full refund. The Faith Team If you still do not want this item, you have 28 days to return for a full refund. Many Thanks Faith Jewellers

Posted 5 months ago

“When I received the Earrings,there was only one in the box and I eventually found the other one loose in the corner of the postage packet,which so easily could have been lost and the scroll was not on it and when I found the scroll just loose it would not stay on, so squeezed it up a bit so it fitted. BUT IT WAS A VERY POOR THING TO HAVE HAPPENED But it was too close to Christmas to complain And I bet you won't put this in your feedback”

Helpful Report

Posted 7 months ago

Hi Tim I have just checked your order and can confirm you ordered a pair of Hot diamonds Earrings on the 15th December. The earrings are placed together in a pouch and checked before depatch. One of the earrings must have fallen out in transit or when you opened the package it may have accentiially fallen into the envelope. All Hot Diamonds product are sent direct to us by the manufacture. We must let Hot Diamonds know your feedback to check all their backs on earrings are secured better. We are glad you found the other earring. Happy new year. The Faith Team

Posted 7 months ago

“Jewellery received was supposed to be Sterling Silver looked dull, grey verging on tarnished. You do not answer your telephone to deal with customer queries. Email responses slow. Very disappointing all round will not be ordering from you again. Very poor customer service. Misleading what you advertise to what you actually receive!”

Helpful Report

Posted 7 months ago

Hi Denise We have already replied to you on you 1 star google review. Please do not order from us again as we dont want you as a customer. We feel your review is extremely unreasonable and unfair. You ordered 3 sterling silver items on 7th December. Despatched 8th and delivered on the 11th. These items were all brand new and top sellers without any complaints from any other customers. We sent you a free returns label as requested on the 18th December. You posted this back on the 23rd December. We received the return on the 27th December. We processed your refund 4 working days after receiving the return. We are sorry you feel this timeframe is unacceptable at an extremely busy time of year. The Faith Team

Posted 7 months ago

“Stones came out of cross after 1 week”

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Posted 10 months ago

Dear customer, We are sorry to hear that you are having issues with your order. The item will be replaced under ther terms of the product warranty and we will contact you via email to arrange this. Apologies for the inconvenience and we will do our best to resolve the issue for you asap. The Faith Team

Posted 10 months ago

“The quality of the medal on the chains is very very poor I fell ripped off”

Helpful Report

Posted 10 months ago

Dear customer, We're sorry to hear that you are not happy with your purchase. There are a wide price range of medals available ranging in weight and size to suits most needs. We will happily accept any order back within 28 days for a full refund providing the item/items are unworn. The Faith Team

Posted 10 months ago

Hi Theresa Im feel very dissapointed with your 1 star review. You spent £12 on a small miraculas medal and sterling silver 18 inch chain. The full description and weight is highlighted on the product. We feel as a business you review is unfair. A free returns label has been sent to your email address. Many Thanks The Faith Team

Posted 10 months ago

“Was very disappointed earrings were very small and thin nothing to them definitely not worth the money”

Helpful Report

Posted 1 year ago

Dear customer, We are sorry to hear that you are not happy with your recent purchase. We can confirm that the description of the item does state the weight and dimensions of the earrings but if you are not happy with your purchase we have emailed you with details to resolve the problem. We hope this helps, The Faith Team

Posted 1 year ago

“Ordered as Christmas present. Clasp broke. Watch constantly falls off. Emailed no reply.”

Helpful Report

Posted 1 year ago

Dear customer, We can confirm that we received your email on Thursday 2nd January at 17.47pm and replied on Friday 3rd January at 9.33am. We will resend the email today with the previously attached free returns label again. We will assess the watch once returned and do our best to resolve the issue for you asap. The Faith Team

Posted 1 year ago

“Didn't like they packed a gift in envelope:(”

Helpful Report

Posted 1 year ago

Dear customer, we have looked into this order and can confirm that this Swarovski item comes in and was dispatched in a branded gift box with free branded gift bag enclosed and sealed in a padded envelope for posting. Your order has since been received back as a return, completely undamaged and has been fully refunded. We never received any correspondence from you prior to your review advising that our packaging was in any way unsuitable so are sorry to hear that you feel that way and will note your views. The Faith Team

Posted 1 year ago

“The back of gold earrings are silver did not realise, the part goes in ear and back piece , not good , which means not 9k gold , my fault , I had a pair from another site was extremely beautiful when I saw these I thought they was exactly the same. They are not worth it”

Helpful Report

Posted 1 year ago

Hi Tamarae We have checked your order and I can confirm you ordered Emporio Armani Eagle Logo Gold Tone Stud Earrings. These earrings are not sold as 9ct Yellow Gold as it says in the description they are Yellow Gold colour. Armani Jewellery at £63 is not 9ct yellow gold but is designed and manufactured from the Armani brand. Apologies for any confusion caused and if you are not happy with these earrings please return to us for a full refund. Many Thanks Rodney

Posted 1 year ago

“Parcel came broke, when tried to call back and complain, no one answered their phones”

Helpful Report

Posted 2 years ago

Dear customer. We're sorry to hear that your item, delivered 22nd June, arrived damaged. We can assure you that the item was checked by at least 2 staff members before dispatch so must have been damaged in transit. We are sorry that we missed your call and have received no written correspondence from you so have just become aware of this issue. We have emailed you a free returns label for you to send the item back to us for a full no-quiblle refund and apologise again for the inconvenience. The Faith Team

Posted 2 years ago

“i had ordered the swarovski links for my angel i necklace just for it to not fit my refund still hand come in yet is adverted as swarovski and is priced the same but isn’t”

Helpful Report

Posted 2 years ago

Dear customer. I'm sorry to hear that your Swarovski extender did not fit your bracelet. I can confirm that there is a large and small version of this extender and that it was the small version that you had ordered. I will email privately and send the link to the larger version if you still wish to order. I can also confirm that we are an official Swarovski stockist and that all our products, including extenders, come directly from Swarovski. Each item is branded with the official Swarovski logo. Lastly, your return was received by post on Friday afternoon and refunded today within 1 working day which we feel is a suitably quick timeframe. The Faith Team

Posted 2 years ago

“I ordered a few items that I seen on Facebook and was disappointed at the size of theses wen they came”

Helpful Report

Posted 2 years ago

Dear customer. We're sorry to hear that you are not happy with your purchase. We do have the measurements on the products you purchased to give the clearest description possible before buying. If the items you bought are not suitable, please return to Unit 41, Rushmere, BT64 1AA for a full refund. The Faith Team

Posted 2 years ago

“The watch I bought is not working and the strap was very hard to adjust”

Helpful Report

Posted 2 years ago

Dear customer. I'm sorry to hear that you are not happy with your product. Following our telephone conversation, as agreed I have sent a free returns label for you to send the item back to us when it suits you to do so and we will be dispatching a replacement for you. I'm glad that we were able to resolve the issue for you and apologise for any inconvenience. The Faith Team

Posted 2 years ago

“Ich habe die Ware nicht erhalten”

Helpful Report

Posted 3 years ago

Dear customer, We are sorry to hear that your international parcel has not reached you yet. We have emailed you privately with further information and will do our best to resolve the issue for you. Apologies for the delay and any inconvenience caused. The Faith team.

Posted 3 years ago

“Absolutely disgusting jewellery, never would I buy from you again, discoloured in a week”

Helpful Report

Posted 3 years ago

Hi. I'm sorry to hear that you are not happy with your recent purhase. I can assure you that all Faith sterling silver is 100% genuine, hallmarked 925 silver. Please note that when sterling silver comes into contact with certain chemicals / products, it may cause discolouration. If you email our team on sales@faithjewellers.co.uk we can send a free returns label for you to send the item back to us to be assessed. As a small independent, family run business, we pride ourselves on our high standards of both products and customer service and would welcome the opportunity to try to resolve any issues you may have. We await your reply.. Thanks, The Faith Team

Posted 3 years ago

“Arrived in a cheap tacky gift bag and parcel package. As I brought an expensive gift. Presentation isn't quite right with this company at all may as well buy your item at the local charity shop. Of how poor the item was and the packaging. Sorry but not good at all.”

Helpful Report

Posted 3 years ago

Hi. I'm sorry to hear that you are not happy with your order. I can confirm that all Swarovski products and packaging come directly from Swarovski. We have no input in the design or quality of the packaging used and if the item was ordered directly from Swarovski, the item, box and gift bag would be exactly the same. If you are unhappy with your purchase, please return to us within 28 days for a full refund.

Posted 3 years ago

“not very good als didn’t have the swan on like the picture”

Helpful Report

Posted 3 years ago

Hi, We are sorry to hear you are not happy with the product you received from us. All Swarovski extenders are supplied directly to us from Swarovski and will be stamped with a swan on the clasp as shown in the picture. We have checked our stock and can confirm these have a swan on them. If you are not happy with the product you can return for a full refund within 28 days of purchase. Many Thanks Faith Jewellers

Posted 3 years ago

“Got a watch without battery and sent it back. Got my watch back,damaged on back full of scratches!”

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Posted 3 years ago

Faith Jewellers is rated 4.9 based on 3,806 reviews