Faith Jewellers Reviews

Name: Faith Jewellers
Address: Unit 41, Rushmere Shopping Centre, Craigavon, Unit 41, Rushmere Shopping Centre, Craigavon, Armagh, Banbridge and Craigavon
Rating: 4.91

4.9 Rating 3,806 Reviews

98 %

of reviewers recommend Faith Jewellers

Company Reviews

Metrics

Info

4.9

Based on 3,806 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Faith Jewellers:

Welcome to the Faith Jewellers website. Here you can browse our varied range of quality products ranging from traditional gold and silver jewellery to our wide selection of modern brands including Michael Kors, Nomination, Fossil, Guess and Cluse.

We take pride in providing our valued customers with genuine quality products for affordable prices.

Visit Website

Phone:

2838812573

Email:

Sales@faithjewellers.co.uk

Location:

Unit 41, Rushmere Shopping Centre, Craigavon,
Unit 41, Rushmere Shopping Centre, Craigavon
Armagh, Banbridge and Craigavon
BT64 1AA

Faith Jewellers 5 star review on 26th May 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think I was expecting too much, the ring just looks a bit cheap and tacky. Probably better suited to a child or young girl. It's not expensive at all, but it just wasn't for me.”

Helpful Report

Posted 4 days ago

“Goods not delivered No response from telephone message”

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Posted 2 months ago

Dear customer, we have checked and can confirm that your order was dispatched via international delivery to Australia but was returned to us by Royal Mail yesterday stating an issue with international customs for the parcel. This is unfortunately beyond our control but we understand has caused an unsatisfactory delay and we will be issuing a full refund today. Apologies for any inconvenience this issue may have caused. The Faith Team

Posted 2 months ago

“Was initially very excited to find a jewellery who did amazing designs, spent hours looking at their online designs ordered and was fairly disappointed with the size of the birthstones and colour was almost clear and not blue as per picture on website and the chain - very tiny for the price paid and the sterling silver chains were very thin one tug and would snap. the packaging it came in was well made and beautiful, i guess thats what we paid the high price for. Unfortunately, was a gift so couldnt return. Thank you ST”

Helpful Report

Posted 3 months ago

Hi Sushma We are sorry to hear you are disappointed with your purchase. You purchased a Sterling Silver March Birthstone CZ Halo Necklace & Earrings Set 7x7mm on a 16-18" sterling silver chain for a price £28 less a further 10% discount. Therefore £25.20 in total. I feel this is quite a reasonble price for a pair of sterling silver CZ earrings and Pendant with chain to match including gift box and bag. The item does clearing state the size of the earrings and pendant as 7mm in diamator. The reason for the light colour of the stone is that March is Auqamarine which is a very light blue. We sell a lot of these sets online and instore and the majority customers feel these sets to be good value. Silver has increased a lot recently as well as gold. I would ask you to show us another set from a Jewellers that is cheaper than this set so we can assess our great value pricing policy. If you are unhappy with your purchase please feel free to return to us within the 28 days for a full refund. Apologies once again. The Faith Team

Posted 3 months ago

“The earrings I bought looked bigger in the picture but the ones that came were very small I was very disappointed”

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Posted 7 months ago

Dear customer, we are sorry to hear that you are not 100% happy with your purchase. We have emailed you to try to resolve the issue for you. The Faith Team

Posted 7 months ago

“Product wasn’t the best quality, paid for next day delivery too which also failed to come within the expected time frame…”

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Posted 8 months ago

Dear customer, We have checked your order and can confirm that you had selected free standard tracked delivery with this order. The order was dispatched on 20th November and delivered on 22nd November. In terms of the product, this is one of our top selling brands and we receive all stock directly from them. If you are not satisfied with the item, it can be returned for a full refund no problem. The Faith Team

Posted 8 months ago

“Jewellery was lovely. The communication could be been better i feel. After phone calls and voice mails. I couldnt get much information. Got there in the end”

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Posted 9 months ago

“Very disappointed in bracelet I ordered, I had asked if the item was was very fine within its self, I was sent a photo,which did nt answer the question. I could returned the item,but I could nt return it as I needed it for a present, and I could nt get to the shop . I would nt buy here again. I would also ask you not to ask me to change my review this review as YOU say its been resolved. The item is still here to be gifted,and it will be their decision if they want to get in touch about this item. This is my personal opinion, which we are all entitled too. And would be grateful if you dont ask me for a 3rd time to re review,or change this again.”

Helpful Report

Posted 9 months ago

Dear customer. We are sorry to hear that you arte not happy with your purchase. When you enquired about this bracelet we sent a photo of the item for you to see exactly what it looked like before purchasing. We did not state that it was or was not fine, as it is personal opinion to each customer and depends on the type of bracelet each person is looking for. This is a top seller in our range and we have had no complaints about it's quality. We have sent a free returns label via email for either you or the person you gifted it to return for a full refund if unhappy with it. The Faith Team

Posted 9 months ago

“pieces were very nice, unfortunately shipping was ridiculously slow completely missed Christmas even though I ordered at the beginning of December really disappointing.”

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Posted 1 year ago

Dear customer. Can you check and confirm that this review is meant for us please as we have checked and we only have one order on our system for you. Your order was placed on 21st December & dispatched from us on 23rd December. The delivery date at time of ordering was calculated as 30th December but was actually delivered ahead of schedule on 27th December. The Faith Team

Posted 1 year ago

“Was very disappointed not to receive the ted baker bracelet that was advertised on the website. Box was very very inferior too. Didn’t have time to return the item as it was a gift.”

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Posted 2 years ago

Dear customer, I can confirm that Ted Baker have recently made a minor change to the item you purchased, changing the T endings to bead endings but are yet to provide us with an updated photo to reflect this. In terms of the item packaging, all Ted Baker products are sent to us directly from them in a designated box so unfortunately that aspect is beyond our control. If you are not 100% happy with your purchase it can still be returned for a full refund.

Posted 2 years ago

“Not sure it’s the same as full price ones also packed different”

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Posted 2 years ago

Dear customer, I can confirm that we are an official Swarovski stockist and that all our products come directly from Swarovski in the original packaging provided by them & stamped warranty card. Can I ask for further details as to why you are not 100% happy with your purchase?

Posted 2 years ago

“We ordered from your site you were very cooperative and fast, The royal mail delivered the material to aramex site as bulk delivery with other orders, it is mixed with other orders, aramex request more details with signed delivery note which is not provided by you nor royal mail, Up to date I didn’t received my order ( already lost ) and i lost my money as well”

Helpful Report

Posted 2 years ago

Dear customer. I have looked into the details of your order and can confirm that it was dispatched from us on 5th February and delivered by Royal Mail on 7th February. Your first email to us was on 18th February to say that your parcel had not been received and we replied on 19th with tracking details and, as you has not selected a signed for service for this order, a delivery photo showing where on the premises the order had been left. When you confirmed that you still were unable to locate the parcel, we launched a claim with Royal Mail on your behalf on 21st February with a claim reference, just 3 days after your initial communication with us to make us aware of the issue. In light of this, we feel that we have done everything we can to try to resolve the issue which is still ongoing with Royal Mail and were under the impression that you were happy with our service as your last email thanked us for our 'patience and assistance' on the matter.

Posted 2 years ago

“Service was great quick delivery however I did a severe reaction to the supposedly silver earrings making me questioned if these we genuine… can’t return for hygiene reason but will not be buying anything else from your website”

Helpful Report

Posted 3 years ago

Dear Stephanie We are sorry to hear that you have had a reaction to the product you purchased. I can confirm that we are an official stockist of 100% genuine Hot Diamonds sterling silver products. All Hot Diamonds Products are 925 Hallmarked. Unfortunately, we have had no correspondence from you to inform us of the issue you were having with your purchase otherwise we would have been more than happy to try to help resolve the problem. Can you please email the team at sales@faithjewellers.co.uk and someone will be in contact to help.

Posted 3 years ago

“Beautiful bracelet however there was a knot which took over an hour to undo! Would have expected this to have been done before it was sent!”

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Posted 4 years ago

Hi Ruth Apologies the Bracelet did not arrive in 100% condition. We do take time to check each item before it is dispatched so possibly it was tangled in transit. We also have a couple of students in training for the Christmas period so I must let them know to take care when packaging the goods. We do try and keep part of the bracelet or necklace outside of the pouch so they do not turn into knot. Apologies once again and thank you for bringing this to our attention. For your inconvenience if you wish to purchase another item on the website please email us and we can offer you a further discount. Many Thanks Rodney

Posted 4 years ago

“Hello, the item hasn’t been delivered (France), dispatched the 30th november.”

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Posted 5 years ago

Hi Nathalie, I apologies for the delay in receiving your parcel. We are aware that Royal Mail are experiencing delays due to the volume of post and I would imagine that the courier on the French side is probably the same. Your parcel appears to be still making it's way through the system and will hopefully arrive soon. We have tracked your parcel and its currently in Roissy Piac Export in France. It was delivered to France on the 2nd December so unfortunately its a problem with the French Postal system. They are under extreme pressure at the moment due to Christmas Demand and Covid-19. We will continue to monitor your parcel and would hope it would be delivered shortly. Apologies for the delay. Many Thanks Rodney

Posted 5 years ago

“I received the wrong secrid wallet. I was given navy with silver rather than the navy wallet with blue metal care holder”

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Posted 5 years ago

HI Heather We sent you an email today. We have sent photos for you to view. The wallet you received unfortunately had the wrong label on the item. We have sourced you a similar wallet to the one you ordered? I was wondering if you could check if its suitable and get back to us? Many Thanks Rodney

Posted 5 years ago

Faith Jewellers is rated 4.9 based on 3,806 reviews