Faith Jewellers Reviews

Name: Faith Jewellers
Address: Unit 41, Rushmere Shopping Centre, Craigavon, Unit 41, Rushmere Shopping Centre, Craigavon, Armagh, Banbridge and Craigavon
Rating: 4.92

4.9 Rating 2,443 Reviews

98 %

of reviewers recommend Faith Jewellers

Company Reviews

Metrics

Info

4.9

Based on 2,443 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Faith Jewellers:

Welcome to the Faith Jewellers website. Here you can browse our varied range of quality products ranging from traditional gold and silver jewellery to our wide selection of modern brands including Michael Kors, Nomination, Fossil, Guess and Cluse.

We take pride in providing our valued customers with genuine quality products for affordable prices.

Visit Website

Phone:

2838812573

Email:

Sales@faithjewellers.co.uk

Location:

Unit 41, Rushmere Shopping Centre, Craigavon,
Unit 41, Rushmere Shopping Centre, Craigavon
Armagh, Banbridge and Craigavon
BT64 1AA

Faith Jewellers 5 star review on 8th April 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure it’s the same as full price ones also packed different”

Helpful Report

Posted 1 month ago

Dear customer, I can confirm that we are an official Swarovski stockist and that all our products come directly from Swarovski in the original packaging provided by them & stamped warranty card. Can I ask for further details as to why you are not 100% happy with your purchase?

Posted 1 month ago

“We ordered from your site you were very cooperative and fast, The royal mail delivered the material to aramex site as bulk delivery with other orders, it is mixed with other orders, aramex request more details with signed delivery note which is not provided by you nor royal mail, Up to date I didn’t received my order ( already lost ) and i lost my money as well”

Helpful Report

Posted 1 month ago

Dear customer. I have looked into the details of your order and can confirm that it was dispatched from us on 5th February and delivered by Royal Mail on 7th February. Your first email to us was on 18th February to say that your parcel had not been received and we replied on 19th with tracking details and, as you has not selected a signed for service for this order, a delivery photo showing where on the premises the order had been left. When you confirmed that you still were unable to locate the parcel, we launched a claim with Royal Mail on your behalf on 21st February with a claim reference, just 3 days after your initial communication with us to make us aware of the issue. In light of this, we feel that we have done everything we can to try to resolve the issue which is still ongoing with Royal Mail and were under the impression that you were happy with our service as your last email thanked us for our 'patience and assistance' on the matter.

Posted 1 month ago

“Service was great quick delivery however I did a severe reaction to the supposedly silver earrings making me questioned if these we genuine… can’t return for hygiene reason but will not be buying anything else from your website”

Helpful Report

Posted 1 year ago

Dear Stephanie We are sorry to hear that you have had a reaction to the product you purchased. I can confirm that we are an official stockist of 100% genuine Hot Diamonds sterling silver products. All Hot Diamonds Products are 925 Hallmarked. Unfortunately, we have had no correspondence from you to inform us of the issue you were having with your purchase otherwise we would have been more than happy to try to help resolve the problem. Can you please email the team at sales@faithjewellers.co.uk and someone will be in contact to help.

Posted 1 year ago

“Beautiful bracelet however there was a knot which took over an hour to undo! Would have expected this to have been done before it was sent!”

Helpful Report

Posted 2 years ago

Hi Ruth Apologies the Bracelet did not arrive in 100% condition. We do take time to check each item before it is dispatched so possibly it was tangled in transit. We also have a couple of students in training for the Christmas period so I must let them know to take care when packaging the goods. We do try and keep part of the bracelet or necklace outside of the pouch so they do not turn into knot. Apologies once again and thank you for bringing this to our attention. For your inconvenience if you wish to purchase another item on the website please email us and we can offer you a further discount. Many Thanks Rodney

Posted 2 years ago

“Hello, the item hasn’t been delivered (France), dispatched the 30th november.”

Helpful Report

Posted 3 years ago

Hi Nathalie, I apologies for the delay in receiving your parcel. We are aware that Royal Mail are experiencing delays due to the volume of post and I would imagine that the courier on the French side is probably the same. Your parcel appears to be still making it's way through the system and will hopefully arrive soon. We have tracked your parcel and its currently in Roissy Piac Export in France. It was delivered to France on the 2nd December so unfortunately its a problem with the French Postal system. They are under extreme pressure at the moment due to Christmas Demand and Covid-19. We will continue to monitor your parcel and would hope it would be delivered shortly. Apologies for the delay. Many Thanks Rodney

Posted 3 years ago

“I received the wrong secrid wallet. I was given navy with silver rather than the navy wallet with blue metal care holder”

Helpful Report

Posted 3 years ago

HI Heather We sent you an email today. We have sent photos for you to view. The wallet you received unfortunately had the wrong label on the item. We have sourced you a similar wallet to the one you ordered? I was wondering if you could check if its suitable and get back to us? Many Thanks Rodney

Posted 3 years ago

Faith Jewellers is rated 4.9 based on 2,443 reviews