Faith Jewellers Reviews

Name: Faith Jewellers
Address: Unit 41, Rushmere Shopping Centre, Craigavon, Unit 41, Rushmere Shopping Centre, Craigavon, Armagh, Banbridge and Craigavon
Rating: 4.91

4.9 Rating 3,806 Reviews

98 %

of reviewers recommend Faith Jewellers

Company Reviews

Metrics

Info

4.9

Based on 3,806 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Faith Jewellers:

Welcome to the Faith Jewellers website. Here you can browse our varied range of quality products ranging from traditional gold and silver jewellery to our wide selection of modern brands including Michael Kors, Nomination, Fossil, Guess and Cluse.

We take pride in providing our valued customers with genuine quality products for affordable prices.

Visit Website

Phone:

2838812573

Email:

Sales@faithjewellers.co.uk

Location:

Unit 41, Rushmere Shopping Centre, Craigavon,
Unit 41, Rushmere Shopping Centre, Craigavon
Armagh, Banbridge and Craigavon
BT64 1AA

Faith Jewellers 5 star review on 26th May 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned an item to them for refund at the same time as other parcels to other places. Every other parcel was delivered within a few days so I am convinced Faith Jewellers have received the item back but are denying they have so as to not refund me. This was over 2 weeks ago. They currently owe me approx £50 in refund that I am yet to receive. It simply does not take that long so either they have the item but have not processed it properly or they are simply trying to duck out of refunding me. Shocking lack of customer care and service.”

Helpful Report

Posted 3 years ago

Hi we understand your disappointed but I can assure you we have not received your item for return. Our returns are checked daily and are currently up to date. Once we receive the return we will process the refund via your original payment. You will receive email notification once complete on our side. As you do not have your post office receipt with the tracking information we would advise contacting the post office you sent the return from to see if they have a record of the tracking number. We have emailed all this information and are still waiting for your reply. Please be assured once we receive you item back we will process a full refund. We cannot issue a refund for an item we have not received. If the item has been lost in the post then we advise you make a claim through Royal Mail. Kind Regards Rodney Managing Director

Posted 3 years ago

“I needed the photo frame quickly and saw next 2day delivery. My item arrived day’s after I left for my trip.”

Helpful Report

Posted 3 years ago

Hi Susan I'm sorry you feel necessary to leave us a a one star review. I feel this is very unfair as we have checked your order details. Although there is a Next Day Delivery option you selected the free standard delivery service. Your item was ordered on the Sunday 19th February at 9.45pm. We despatched the item to you at 11.39am on Monday 20th through a Tracked 48 Royal Mail service. Your item arrived on Wednesday 22nd February. This was one day ahead of schedule as your estimated delivery date at time of order was displayed as the 23rd February. Kind Regards Rodney Managing Director

Posted 3 years ago

“I didnt receive my order yet”

Helpful Report

Posted 3 years ago

“Item never arrived, resulting in a Christmas present not being given. Apparently it is the fault of the cornier and not them, however no regard for the situation of the customer. left refusing to refund for 30 days. Ridiculous.”

Helpful Report

Posted 3 years ago

“I have not received my item yet i was advised it was disptached two weeks ago”

Helpful Report

Posted 3 years ago

Hi we have looked into your order. It was despatched Special Delivery Royal Mail 1st December. I can only apologie on behalf of Royal Mail. Unfortunately a lot of Deliveries are behind schedule due to the Royal Mail strike action. Can you please email sales@faithjewellers.co.uk so we can assist you with your order. Kind Regards Rodney Director Faith Jewellers

Posted 3 years ago

“I still haven't received my order it's been 2 weeks now”

Helpful Report

Posted 3 years ago

Hi Ian Apologies you have not received your order yet. Due to the ongoing Royal Mail industrial action parcels are moving much slower through their system. Unfortunately this is something beyond our control. We have checked your tracking reference and you parcel arrived in Warrington Mail Centre on Sunday 4th December. We will continue to monitor this for you. We hope your parcel arrives with you soon and can only apologise on behalf of Royal Mail. Kind Regards Rodney Director Faith Jewellers

Posted 3 years ago

“Upon opening the watch, which I had bought for my daughter as a gift, I noticed that the plastic seal on the back had been removed and was sticky with residue and looked used, it was even working. No seal on the face and the guarantee bent. Unfortunately not in a condition that I would give as a gift.”

Helpful Report

Posted 3 years ago

“I still haven’t received my parcel despite sending an email and being asked to leave a review”

Helpful Report

Posted 4 years ago

Hi Sarah, I have checked the status of your order with Royal Mail and they have confirmed delivery via next day delivery as expected on 10th August to the delivery address you had provided. (Confirmed in private email today) We have also checked our records and unfortunately can not see any correspondence from you before now to advise that you have not received the parcel otherwise we would have been more than happy to launch an investigation with Royal Mail on your behalf to try to resolve the issue. If you can confirm that the parcel has still not been received at the requested delivery address, we are still able to do this so please let us know. Thanks

Posted 3 years ago

“Lack off, rather NO communication of issue raised”

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Posted 4 years ago

Hi Gharar We are responding to your email now it has been extremely busy over the Christmas period and we are just catching up on email enquiries now. My colleague is emailing you now. Many Thanks Rodney

Posted 4 years ago

Hi Gharar Any update on this review as we refunded you £50 and I feel we dealt with this issue as best possible. Many Thanks Rodney Managing Director Faith Jewellers

Posted 4 years ago

Hi Gharar I feel this one-star review is very unreasonable. You ordered a watch for £199.50 on the 24th of December 2021. On the 26th December, you noticed it had reduced in price to £149.50 in the post-Christmas Sales. We refunded you the £50 on the 30th of December. On the 25th of January, you then returned the watch for a full refund. This was over the 28-day refund policy but as goodwill and good customer service, we gave you a full refund. We have emailed you to inform you of this on each occasion. Therefore 'Lack off, rather NO communication of issue raised' Very unfair and unreasonable on your behalf to leave us a one-star review. I also feel your communication to be rather poor. :) Rodney Director Faith Jewellers

Posted 4 years ago

Faith Jewellers is rated 4.9 based on 3,806 reviews