Faith Jewellers Reviews

Name: Faith Jewellers
Address: Unit 41, Rushmere Shopping Centre, Craigavon, Unit 41, Rushmere Shopping Centre, Craigavon, Armagh, Banbridge and Craigavon
Rating: 4.91

4.9 Rating 3,806 Reviews

98 %

of reviewers recommend Faith Jewellers

Company Reviews

Metrics

Info

4.9

Based on 3,806 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Faith Jewellers:

Welcome to the Faith Jewellers website. Here you can browse our varied range of quality products ranging from traditional gold and silver jewellery to our wide selection of modern brands including Michael Kors, Nomination, Fossil, Guess and Cluse.

We take pride in providing our valued customers with genuine quality products for affordable prices.

Visit Website

Phone:

2838812573

Email:

Sales@faithjewellers.co.uk

Location:

Unit 41, Rushmere Shopping Centre, Craigavon,
Unit 41, Rushmere Shopping Centre, Craigavon
Armagh, Banbridge and Craigavon
BT64 1AA

Faith Jewellers 5 star review on 26th May 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They supposed to arrive on the friday but never came to Tues. Also I would advise anyone to try swarovski website as the earings i ordered were £15 cheaper than faith!”

Helpful Report

Posted 3 months ago

Dear customer. We have checked your order and can confirm that the estimated delivery date at time of ordering was Tuesday 28th April so the order was delivered on schedule for the delivery method chosen. We do offer a next day service for orders needed urgently but this was not selected for this order. In terms of price differences with Swarovski, if Swarovski have their own sale/offers from time to time, that is beyond our control. We do our best to offer customers discounts/sales where possible. If you are not 100% happy with your order it can be returned in unworn condition within 28days for a full refund. The Faith Team

Posted 3 months ago

“The watch delivered was not as advertised and not as detailed on the invoice. Faith Jewellers responded quickly when notified and refunded the watch in full when it was returned. I’m not sure if I’d buy from them again but the return was handled faultlessly and extremely well.”

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Posted 6 months ago

“I received a refund due to my package failing to be delivered.”

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Posted 6 months ago

“The delivery was timely”

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Posted 6 months ago

We are sorry to hear that you are having issues with your order. We had not received any communication from you to make us aware of any problem so we will contact you today to try to resolve the issue for you. The Faith Team

Posted 6 months ago

“Didn't have to wait too long to receive the Lorus watch in good condition with decent packaging. Although 4 links were removed to adjust the bracelet, it was still loose so had to go to a local shop to pay extra for 2 more links to be removed. I would still consider making a further purchase in future from Faith Jewellers, but just get bracelet adjustment done locally.”

Helpful Report

Posted 1 year ago

Dear customer, We have looked into this and can see that you had requested us to adjust the bracelet of the watch before dispatch and given us the length required. We had done our best to estimate the links that needed removed to match this length but it is hard to get exact without the customer being present. If you would have contacted us to make us aware that you needed further links removed, we would have been able to do this for you no problem. We are glad to hear that you got sorted and that you are now happy with your purchase. Thank you for shopping with us, the Faith Team

Posted 1 year ago

“The item was so tarnished. I tried a silver cloth which barely touched it, I then put it in an ultrasonic cleaner, hoping that the stones and enamel survived. Thankfully they did, but new jewellery should arrive clean. If I had had time I'd have returned it, but I had bought it as a present.”

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Posted 1 year ago

“Great service but item was cheaper on Swarovski site”

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Posted 1 year ago

“Good fast delivery, not 100% happy with the engraving but still a good price.”

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Posted 2 years ago

Dear customer, we are sorry to hear that you are not 100% happy with the engraving on your order. We will contact you privately for further details and to see if we can do anything to help improve your experience. Tha Faith Team

Posted 2 years ago

“Nice design but looks tarnished after only a couple of times wearing”

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Posted 2 years ago

Dear customer, We are sorry to hear that you are not 100% happy with your order. We will email you privately for further details and will do our best to resolve the issue. The Faith Team

Posted 2 years ago

“I purchased an extender for my Swarovski bracelet , but it doesn’t fit !!”

Helpful Report

Posted 2 years ago

Dear customer. I'm sorry to hear that the Swarovski extender you purchased does not fit. I can confirm that there are different extenders available for specific items and if you would like us to advise you, we have emailed you and you can reply to us privately to resolve this for you. Regards, The Faith Team

Posted 2 years ago

“The earrings are nice but not quite what I expected. They are narrower than they looked in the image and bendable which I really didn't expect.”

Helpful Report

Posted 3 years ago

“I ordered a bracelet which broke after one wear, Faith were very understanding and sent me a return label to return the item which I did but have heard nothing since regarding my refund.”

Helpful Report

Posted 3 years ago

Hi we have just tracked your item which you posted back to us on Wednesday 26th April and can see it is due to be delivered today, as yesterday was a bank holiday. As advised via email we will refund your item as soon as we receive it. Hope this helps. Many Thanks

Posted 3 years ago

“Not your fault, but the delivery was terrible. Royal Mail took forever. Strikes were not the cause. We were a little concerned too, as the packaging doesn't match the Swarovski that we have been collecting for over 20+ years.”

Helpful Report

Posted 3 years ago

Hi sorry you feel disappointed with Royal Mail. We have used them for over 5 years and 99.9% of the time they are very good. Unfortunately in this crazy world at the moment Royal Mail and other companies are striking which does seem to have an affect on the deliveries times. Unfortunately this is something outside our control. Regarding the Swarovski Packaging. We have been an official stockist of Swarovski since 2010. Only this year have Swarovski decided to rebrand from there familiar blue box packaging to a more modern multi coloured box with a cream bag. Going forward all new product will have this packaging. We can only apologie on behalf of Royal Mail on this occasion. Kind Regards Rodney Director Faith Jewellers

Posted 3 years ago

“Price very good and much cheaper than anywhere else I could find. Our necklace arrived well packaged and even had a nice bag included which was a bonus. Only issue I have is why oh why in this day and age use Royal Mail? Predictably Royal Mail had issues I could track it on the first day then after that had no idea where it was as no further communication was sent. Thankfully it was at the local sorting office. Albeit they only open 3 hours a day and slap bang in the middle of most people’s working day. So for that reason only I’d probably not order again.”

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Posted 3 years ago

“The watch I bought was lovely although the box it came in was burst open and had to throw it out so was a bit disappointed”

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Posted 4 years ago

“My order was took and then they decided there was none available andhad to order in which also didnt come and then it did. Was sort of left hanging few days before christmas too late to order elsewhere. Did arrive though just in time.”

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Posted 4 years ago

Hi Jill Sorry to hear you were unhappy with the service provided by Faith Jewellers. You Ordered a Click and Collect service for a Michael Kors watch. Your order was placed on Friday 17th December in which case you had purchased the last one of these items we had in stock. When we went to collect the watch from our Rushmere store unfortunately another customer had purchased the watch. This was 6 minutes after your web order was received. We checked our stock availability and noticed we had several of these watches in transit from the supplier so we contacted you and offered you the choice of a full refund or to wait on the goods arriving which we knew would arrive before Christmas. We expected the watch to arrive within a day or two but with the Courier delays on Christmas week, your watch arrived on Wednesday 22nd December. 2 working days later than expected. May I once again apologise for the delay in getting you your product but we do try our best. Customer Service is our main focus. Many Thanks Rodney Managing Director

Posted 4 years ago

“good product but didnt recieve the booklet and stamp of authentication for bracelet”

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Posted 4 years ago

“Really friendly service - I called to check stock and received product in a good delivery timescale. Slight issue which team at Faith resolved without quibble very quickly and it wasn't even of their doing. Excellent service would use again.”

Helpful Report

Posted 4 years ago

Hi Kevin Sorry to hear the Hugo Boss watch box did not arrive in perfect condition. We check all our orders on dispatch so possibly it was damaged in transit. Would you be happy if we sent you a new box out today special delivery so you have first thing tomorrow? Apologies once again. Rodney

Posted 4 years ago

“Quick delivery just disappointed with packaging, no gift bag and sticky label on bix that couldn’t be removed without taking some of the top layer of box off. It was for a gift so this was disappointing . Otherwise good price and delivery”

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Posted 4 years ago

“apart from the online purchase & speedy delivery a very disappointing tacky looking Guess necklace arrived. I returned it the same day & almost a week later I still not have received my refund.”

Helpful Report

Posted 5 years ago

Hi Alyson We are sorry to hear you are unhappy with the service your received from Faith Jewellers. I have investigated this for you. Your Order was placed Monday evening 19th July and dispatched Tuesday 20th July. The item was returned to our Rushmere store on Thursday afternoon 22nd July. As this was a Web Sale the item had to be transferred to our Head Office to be processed for a refund. Our Office is closed on Saturdays and Sundays so we processed your refund the next working day which as Monday 26th July. As this was a card transaction it can sometimes take a few days for your bank to process. As far as the quality of the Guess product we can only send your feedback to Guess as we are only an official stockist of this brand and not involved in the design or manufacture. We apologie if you feel this was an unreasonable period of time to process your refund and appreciate your feedback. Many Thanks Rodney Director Faith Jewellers

Posted 5 years ago

Faith Jewellers is rated 4.9 based on 3,806 reviews