Faith Jewellers Reviews

Name: Faith Jewellers
Address: Unit 41, Rushmere Shopping Centre, Craigavon, Unit 41, Rushmere Shopping Centre, Craigavon, Armagh, Banbridge and Craigavon
Rating: 4.92

4.9 Rating 2,449 Reviews

98 %

of reviewers recommend Faith Jewellers

Company Reviews

Metrics

Info

4.9

Based on 2,449 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Faith Jewellers:

Welcome to the Faith Jewellers website. Here you can browse our varied range of quality products ranging from traditional gold and silver jewellery to our wide selection of modern brands including Michael Kors, Nomination, Fossil, Guess and Cluse.

We take pride in providing our valued customers with genuine quality products for affordable prices.

Visit Website

Phone:

2838812573

Email:

Sales@faithjewellers.co.uk

Location:

Unit 41, Rushmere Shopping Centre, Craigavon,
Unit 41, Rushmere Shopping Centre, Craigavon
Armagh, Banbridge and Craigavon
BT64 1AA

Faith Jewellers 5 star review on 8th April 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice design but looks tarnished after only a couple of times wearing”

Helpful Report

Posted 3 months ago

Dear customer, We are sorry to hear that you are not 100% happy with your order. We will email you privately for further details and will do our best to resolve the issue. The Faith Team

Posted 3 months ago

“I purchased an extender for my Swarovski bracelet , but it doesn’t fit !!”

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Posted 4 months ago

Dear customer. I'm sorry to hear that the Swarovski extender you purchased does not fit. I can confirm that there are different extenders available for specific items and if you would like us to advise you, we have emailed you and you can reply to us privately to resolve this for you. Regards, The Faith Team

Posted 4 months ago

“The earrings are nice but not quite what I expected. They are narrower than they looked in the image and bendable which I really didn't expect.”

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Posted 11 months ago

“I ordered a bracelet which broke after one wear, Faith were very understanding and sent me a return label to return the item which I did but have heard nothing since regarding my refund.”

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Posted 11 months ago

Hi we have just tracked your item which you posted back to us on Wednesday 26th April and can see it is due to be delivered today, as yesterday was a bank holiday. As advised via email we will refund your item as soon as we receive it. Hope this helps. Many Thanks

Posted 11 months ago

“Not your fault, but the delivery was terrible. Royal Mail took forever. Strikes were not the cause. We were a little concerned too, as the packaging doesn't match the Swarovski that we have been collecting for over 20+ years.”

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Posted 1 year ago

Hi sorry you feel disappointed with Royal Mail. We have used them for over 5 years and 99.9% of the time they are very good. Unfortunately in this crazy world at the moment Royal Mail and other companies are striking which does seem to have an affect on the deliveries times. Unfortunately this is something outside our control. Regarding the Swarovski Packaging. We have been an official stockist of Swarovski since 2010. Only this year have Swarovski decided to rebrand from there familiar blue box packaging to a more modern multi coloured box with a cream bag. Going forward all new product will have this packaging. We can only apologie on behalf of Royal Mail on this occasion. Kind Regards Rodney Director Faith Jewellers

Posted 1 year ago

“Price very good and much cheaper than anywhere else I could find. Our necklace arrived well packaged and even had a nice bag included which was a bonus. Only issue I have is why oh why in this day and age use Royal Mail? Predictably Royal Mail had issues I could track it on the first day then after that had no idea where it was as no further communication was sent. Thankfully it was at the local sorting office. Albeit they only open 3 hours a day and slap bang in the middle of most people’s working day. So for that reason only I’d probably not order again.”

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Posted 1 year ago

“The watch I bought was lovely although the box it came in was burst open and had to throw it out so was a bit disappointed”

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Posted 2 years ago

“My order was took and then they decided there was none available andhad to order in which also didnt come and then it did. Was sort of left hanging few days before christmas too late to order elsewhere. Did arrive though just in time.”

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Posted 2 years ago

Hi Jill Sorry to hear you were unhappy with the service provided by Faith Jewellers. You Ordered a Click and Collect service for a Michael Kors watch. Your order was placed on Friday 17th December in which case you had purchased the last one of these items we had in stock. When we went to collect the watch from our Rushmere store unfortunately another customer had purchased the watch. This was 6 minutes after your web order was received. We checked our stock availability and noticed we had several of these watches in transit from the supplier so we contacted you and offered you the choice of a full refund or to wait on the goods arriving which we knew would arrive before Christmas. We expected the watch to arrive within a day or two but with the Courier delays on Christmas week, your watch arrived on Wednesday 22nd December. 2 working days later than expected. May I once again apologise for the delay in getting you your product but we do try our best. Customer Service is our main focus. Many Thanks Rodney Managing Director

Posted 2 years ago

“good product but didnt recieve the booklet and stamp of authentication for bracelet”

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Posted 2 years ago

“Really friendly service - I called to check stock and received product in a good delivery timescale. Slight issue which team at Faith resolved without quibble very quickly and it wasn't even of their doing. Excellent service would use again.”

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Posted 2 years ago

Hi Kevin Sorry to hear the Hugo Boss watch box did not arrive in perfect condition. We check all our orders on dispatch so possibly it was damaged in transit. Would you be happy if we sent you a new box out today special delivery so you have first thing tomorrow? Apologies once again. Rodney

Posted 2 years ago

“Quick delivery just disappointed with packaging, no gift bag and sticky label on bix that couldn’t be removed without taking some of the top layer of box off. It was for a gift so this was disappointing . Otherwise good price and delivery”

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Posted 2 years ago

“apart from the online purchase & speedy delivery a very disappointing tacky looking Guess necklace arrived. I returned it the same day & almost a week later I still not have received my refund.”

Helpful Report

Posted 2 years ago

Hi Alyson We are sorry to hear you are unhappy with the service your received from Faith Jewellers. I have investigated this for you. Your Order was placed Monday evening 19th July and dispatched Tuesday 20th July. The item was returned to our Rushmere store on Thursday afternoon 22nd July. As this was a Web Sale the item had to be transferred to our Head Office to be processed for a refund. Our Office is closed on Saturdays and Sundays so we processed your refund the next working day which as Monday 26th July. As this was a card transaction it can sometimes take a few days for your bank to process. As far as the quality of the Guess product we can only send your feedback to Guess as we are only an official stockist of this brand and not involved in the design or manufacture. We apologie if you feel this was an unreasonable period of time to process your refund and appreciate your feedback. Many Thanks Rodney Director Faith Jewellers

Posted 2 years ago

“Can you tell me when I can expect my delivery? Hi julie, This is confirmation that order #15948 (WEB15948) has now been dispatched for delivery Product Unit Price Quantity Line Price 9ct Yellow Gold Pave Butterfly Earrings 9ct Yellow Gold Pave Butterfly Earrings (0063) 1£35.00 Sub Total£35.00 Delivery£0.00 VAT£5.83 Grand Total£35.00 Please contact us if you have any further queries. Thank you, Faith Jewellers This message and any of its attachments are confidential and may be privileged or otherwise protected from disclosure. If you are not the intended recipient, please contact the author/sender and delete this message and any attachment. If you are not the intended recipient you must not copy this message or attachment or disclose the contents to any other person.”

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Posted 3 years ago

Hi Julie We have tracked your Parcel and its still with Royal Mail. It was dispatched on Monday 30th November. Its working its way through the Royal Mail system. We will email you now your Tracked 48 tracking reference. Many Thanks Rodney

Posted 3 years ago

Hi Julie justed checked up on your parcel and can confim it was delivered today. Royal a little slower after the Black Friday weekend but glad to see it arrived safely. Delivered Tracking no. FN920367045GB Your item was delivered on 04-12-2020. Many Thanks Rodney

Posted 3 years ago

“The service and responses by Faith Jewellers has been very good. Unfortunately their choice of delivery i.e Royal Mail has let them down. Our package dispatched by Faith immediately took two weeks to arrive even through it was mean't to be next day delivery. Such a shame as this was for a birthday present and then too late for our requirements. Potentially Faith Jewellers deserve a higher rating.”

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Posted 3 years ago

Hi Ann Thank you for your feedback. Unfortunately not many courier services offer insurance on delivery of Jewellery so we are really tied to Royal Mail. We do have a few problems with speed of delivery sometimes but in general Royal Mail provide a good service. Sorry to hear your package took so long to arrive. Many Thanks Rodney

Posted 3 years ago

Faith Jewellers is rated 4.9 based on 2,449 reviews