Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,936 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 25th October 2025

Sheeba K

Face The Future 5 star review on 16th October 2025

Shadrack O

Tony W

Face The Future 5 star review on 7th October 2025

Manee B

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All Medik8 products are amazing and in those alone I would leave 5 stars but there was an offer on that stated if you spent over £99 on Medik8 you would receive a free moisturiser. I spent well over this and never received the free item. After contacting Face The Future I was told this offer didn’t apply to app purchases although it was on the app advertising this. I will continue to use Medik8 but will probably not purchase from FTF again.”

Helpful Report

Posted 8 months ago

Hi Kelly, Thank you for your review. We are sorry to hear this, all of the terms are mentioned on our website and unfortunately the gift was not available when purchasing on the App. Kind regards, Face the Future

Posted 8 months ago

“To be honest I used to love face the future, would always get lots of samples and the product range is good, there are some things I will stick to buying with ftf however I have noticed you don't really get a huge amount of discount, for eg the SkinCeuticals with face the future is £80, you can get this at a better discount elswhere, also the points are just not great, considering the amount of money I have spent on this shop the discounts received via purchasing is poor. I will always try and see if I can get the products I buy elswhere before landing as a last resort with face the future. Started off well and like with most things, going down hill.”

Helpful Report

Posted 8 months ago

Hi Shirley, Thank you for your honest feedback. We're glad to hear that you still enjoy some of our products! We always strive to provide great value, and we appreciate your comments on our pricing and loyalty points. We're constantly working to improve our offerings and your insights are valuable to us. We hope you'll continue to check back for future promotions and new products! Best wishes, Face The Future

Posted 8 months ago

“Variety of products stocked but poor delivery , it can take a few days for your items to be delivered.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your feedback. We're pleased to hear you appreciate our variety of products! We can see you chose the standard delivery at checkout which is 2-5 working days. There are other options available at checkout if you do need your order faster. Best wishes, Face The Future

Posted 8 months ago

“Unfortuneately I am still waiting for my items from Face The Future. Royal Mail should have delivered my online purchase on Wednesday 5th February 2025! Having stayed at home for the past 4 days and receiving several emails from Royal Mail I still do not have my purchase! I am reluctant to order any more from Face The Future if I have this problem every time! Regards Susan Game.”

Helpful Report

Posted 8 months ago

Hi Susan, Thank you for your review. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 8 months ago

“Unfortunately, it have received one of the product broken, this is the second time that happened. Waiting for CS to advise.”

Helpful Report

Posted 9 months ago

Hi Irina, Thank you for your review, please accept our apologies. We can see this is being dealt with via email with our Customer Service team. Kind regards, Face the Future

Posted 9 months ago

“Fast delivery.”

Helpful Report

Posted 9 months ago

Hi Zarina, Thank you for your review! We’re pleased to hear that you found our delivery service to be fast. Best wishes, Face the Future

Posted 9 months ago

“Orders arrive promptly and correct. I do find it annoying how every time I place an order I have to fill in a health form, even though I have been using the same products for years. Is there no way you can store the information so you can see what your customers have previously ordered and used?”

Helpful Report

Posted 9 months ago

Hi Joanne, Thank you for your feedback, this has now changed and we only require the consultation form to be completed if anything has changed or if you are ordering something that doesn't follow the step-up system. Kind regards, Face the Future

Posted 9 months ago

“Very disappointed with the secret order. Surely, company that keeps track of all your orders and does some sort of analysis, must understand your concerns and taste. Instead, they send you something so extremely irrelevant that looks like they just want to get rid of old products. Very disappointing experience.”

Helpful Report

Posted 9 months ago

Hi Diana, We’re sorry to hear that you were disappointed with your recent order. The mystery product is a product chosen at random depending on what stock we have available at the time your order is placed. Kind regards, Face The Future

Posted 9 months ago

“Face the Future is obviously a professional, ethical company with the the care of its clients ar heart.I was disappointed to learn that my first order had not been successful, due to my ordering products which were perhaps too advanced for my skin care routine. I didn't learn of this until I had ordered and paid for my products. I was promptly reimbursed but I had to begin the whole process again. with regard to the products I am currently using from you, I don't feel that I have been using them long enough to comment on their efficacity. Indeed I am unsure as to whether I am reviewing the company, Face the Future or the products I have purchased, but I assume it is the former. You have taken great care to ensure that I don't acquire the wrong products, so thank you. I've just seen the remaining questions!”

Helpful Report

Posted 10 months ago

“I can't really say, as I have bought it for my granddaughter for Christmas.”

Helpful Report

Posted 10 months ago

Hi Vanessa, Thank you for your review! We hope your granddaughter enjoys her gift. Best wishes, Face the Future

Posted 10 months ago

“I only buy about two brands here. The points system is a bit odd. I don’thave lots of time to work out how to use them. Not sure why it can't be easy like space nk. Therefore I'm never encouraged to buy more.”

Helpful Report

Posted 10 months ago

Hi Melissa, All information about our rewards can be found on our website. There are some brands that are excluded but these are mentioned online. You can also exchange your points for gifts. Kind regards, Face the Future

Posted 10 months ago

“This was my first time ordering from this site, but I really liked the packaging and everything was really great in terms of the requested product. But I apologize for saying that I am not satisfied and unhappy about the delivery fees. Delivery should be free”

Helpful Report

Posted 10 months ago

Hi Bouchra, Thank you for your review, Delivery is free on orders over £30. Kind regards, Face the Future

Posted 10 months ago

“Poor outer packaging and product box damaged.”

Helpful Report

Posted 10 months ago

Hi Dhini, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 10 months ago

“Paid £7.99 for express delivery but it took a week to come.”

Helpful Report

Posted 10 months ago

Hi Martin, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 10 months ago

“Everything is ok but delivery sometimes is not good, take time with royal mail! I prefer different delivery company! Back in 2, 3 years time was DHL delivery and was so much better!”

Helpful Report

Posted 10 months ago

Hi Veronica, Thank you for your review. We do only use Royal Mail as our delivery service and can only apologise for any delays on their behalf. Kind regards, Face the Future

Posted 10 months ago

“Received my order with a massive hole in the box and a bag taped around it. Emailed customer service and they just said they will take it up with Royal Mail. No real apology or incentive for me to purchase from them again. Disappointed as I spent almost £100 with them.”

Helpful Report

Posted 10 months ago

Hi Anita, We are sorry to hear this, we have checked the emails and can see our customer service team did apologise for how the package was received from Royal Mail and checked the CCTV to confirm that it had not been sent from us in this way. As you confirmed all of the items were received we have now raised this with Royal Mail. Kind regards, Face the Future

Posted 10 months ago

“My Order late over 2 weeks, complementary gift newer arrived, please don't offer gifts, just to keep my Order.”

Helpful Report

Posted 10 months ago

Hi, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 10 months ago

“Still not arrived!!”

Helpful Report

Posted 11 months ago

Hi Michelle, We can see you emailed us about this and have confirmed this has now been delivered. Enjoy your product. Kind regards, Face the Future

Posted 10 months ago

“I wasn't impressed with their customer service”

Helpful Report

Posted 11 months ago

Hi Dora We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future, as explained by customer service we cannot cancel orders once they have been processed. Kind Regards Face the Future

Posted 10 months ago

“The face the future website is easy to use and has variety of skincare”

Helpful Report

Posted 11 months ago

💜

Posted 11 months ago

Face The Future is rated 4.8 based on 21,936 reviews