Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,338 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,338 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 29th April 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid £7.99 for express delivery but it took a week to come.”

Helpful Report

Posted 7 months ago

Hi Martin, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 7 months ago

“Everything is ok but delivery sometimes is not good, take time with royal mail! I prefer different delivery company! Back in 2, 3 years time was DHL delivery and was so much better!”

Helpful Report

Posted 7 months ago

Hi Veronica, Thank you for your review. We do only use Royal Mail as our delivery service and can only apologise for any delays on their behalf. Kind regards, Face the Future

Posted 7 months ago

“Received my order with a massive hole in the box and a bag taped around it. Emailed customer service and they just said they will take it up with Royal Mail. No real apology or incentive for me to purchase from them again. Disappointed as I spent almost £100 with them.”

Helpful Report

Posted 7 months ago

Hi Anita, We are sorry to hear this, we have checked the emails and can see our customer service team did apologise for how the package was received from Royal Mail and checked the CCTV to confirm that it had not been sent from us in this way. As you confirmed all of the items were received we have now raised this with Royal Mail. Kind regards, Face the Future

Posted 7 months ago

“My Order late over 2 weeks, complementary gift newer arrived, please don't offer gifts, just to keep my Order.”

Helpful Report

Posted 7 months ago

Hi, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 7 months ago

“Still not arrived!!”

Helpful Report

Posted 7 months ago

Hi Michelle, We can see you emailed us about this and have confirmed this has now been delivered. Enjoy your product. Kind regards, Face the Future

Posted 7 months ago

“I wasn't impressed with their customer service”

Helpful Report

Posted 8 months ago

Hi Dora We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future, as explained by customer service we cannot cancel orders once they have been processed. Kind Regards Face the Future

Posted 7 months ago

“The face the future website is easy to use and has variety of skincare”

Helpful Report

Posted 8 months ago

💜

Posted 8 months ago

“wide range of excellent products promptly delivered, somewhat disappointed by recent experience. I am a regular customer and ordered a large amount which qualified for a free gift advertised on website, only to be to told it wasnt available after the purchase with no alternative offered. Contacted customer services who basically just said thats the way it is and they would make sure they took the advert down! disappointing for loyal customers who regularly place larger orders”

Helpful Report

Posted 8 months ago

Hi, At Face the Future, we strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 8 months ago

“Quick delivery, thank you. But I'm very disappointed that my gift was missing on a purchase of over £100. There was a package, but there is no product inside. I promised to give my daughter a present, but I had to upset her.”

Helpful Report

Posted 8 months ago

HI Ksenya, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 8 months ago

“It's always been a fantastic experience but unfortunately it's been disappointing this time. I trued to reach customer service several time but haven't heard from them and asked for return later and I am still waiting.”

Helpful Report

Posted 8 months ago

Hi Samara, We have looked into this and can see that our customer service team has responded to your email and sent through the returns information, this information can also be found on our website. Kind regards, Face The Future

Posted 8 months ago

“Friendly staff. Fast delivery. Loyalty points could be more flexible for redemption such as money off for next purchase, while the expiry date could be extended as long as there is a purchase history within 12 months, the points will be extended and rolled over.”

Helpful Report

Posted 8 months ago

HI Rosaline, At Face the Future, we strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. Kind regards, Face The Future

Posted 8 months ago

“Unnecessary time wasting filling in consultation form whilst u try to raise sales. This should be optional if customer wants advice. Environ eye gel excellent product.”

Helpful Report

Posted 8 months ago

Hi Jane, Thank you for your feedback, this is a stipulation from Environ. This has recently changed so we will contact you if we require any further information. Kind regards, Face the Future

Posted 7 months ago

“Slightly disappointed at the way the products were packaged, I know it was supposidly a great saving but the money I paid was expensive to.”

Helpful Report

Posted 9 months ago

Hi Shirley Thank you for your review, please be assured that your feedback is being used to make improvements going forward. Kind Regards Face the Future

Posted 8 months ago

“I still have not received my order. It’s been 6 days”

Helpful Report

Posted 9 months ago

Hi Carol, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 9 months ago

“Cheaper than anywhere else for the products I use, but even their prices have crept up alot and they send discount codes that don't work as the product I was buying was already discounted! (as are most of the products on their website!) But quick delivery”

Helpful Report

Posted 9 months ago

Hi Jan, Please accept our apologies that you couldn't use your discount code. As you mentioned, discount codes cannot be used on products that are already on offer. We do try to have as many offers as possible to give the best price we can. Some products can also be put onto a subscription, which would be slightly cheaper and would guarantee the lowest price. Kind regards, Face the Future

Posted 9 months ago

“The skinceutical product is as described and slightly cheaper than on other websites. I was however a little disappointed that it took 5 days to arrive and I was also expecting skinceutical samples.”

Helpful Report

Posted 9 months ago

Hi Raymonde Thank you for taking the time to leave a review. As your order was placed on a weekend (our warehouse is not open on weekends) it was despatched the next working day from you placing your order and delivered in 2 working days. Samples will change due to which ones we receive from brands. If there is something in particular you are wanting to try, if you contact customer service on 0113 2827744 we would be more than happy to see if we have any available to place in your next order. Kind regards, Face the Future

Posted 9 months ago

“Good delivery service, but not impressed with the product so far”

Helpful Report

Posted 9 months ago

Hi Kirstie Thank you for taking the time to leave a review. Please contact us at shop@facethefuture.co.uk if you have any questions regarding your recent product that we may be able to help with. Kind regards, Face the Future

Posted 9 months ago

“Shame that rewards can’t be used for all brands that are frequently purchased, even though points are gained by purchasing those brands. It forces you to consume by spending on other things not needed (unsustainable) or lose your points. Also made an error activating points to redeem to only see it was for a minimum spend of £250 but didn’t pay attention. And can’t un activate it I feel it’s unnecessary. Not sure how your price these rewards but you may put off a customer like me for having too many rules”

Helpful Report

Posted 9 months ago

Hi Sorry you feel disappointed with our rewards, and thank you for your feedback. We do receive great feedback from rewarding our customers with points, discount codes and free gifts. Unfortunately there are a few brands out of the over 150 that we stock that we cannot include in these. Once a discount code is made from your points it will not expire so this will stay in your account until you use this. Kind Regards Face the Future

Posted 9 months ago

“Good ordering process and expedient delivery, but unfortunately the 'first order discount code' did not work”

Helpful Report

Posted 10 months ago

Hi John Thank you for taking the time to leave a review. Discount codes will not work on products that are already on offer. Depending on which code it is you still may be able to use it, please contact us at shop@facethefuture.co.uk so we can assist you further. Kind Regards Face the Future

Posted 10 months ago

“I started buying from face the future because of the shopping experience and the generosity of the samples. The deliveries have gotten slower and the samples have gotten smaller / non existent. However they have a great selection of products so I stay. I used to buy a lot more pricey items initially so maybe that’s why .”

Helpful Report

Posted 10 months ago

Hi Ganiya, Thank you for taking the time to leave a review. The warehouse is open Monday-Friday so please bare this in mind when ordering, your order was delivered within 2 days. If you are needing an order quickly then you can upgrade your shipping. The samples we get vary depending on the brand, if there is something specific you are wanting to try we can also see if we have anything available by contacting customer service on 0113 2827744. Kind Regards Face the Future

Posted 10 months ago

Face The Future is rated 4.8 based on 21,338 reviews