Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,989 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,989 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 25th October 2025

Sheeba K

Face The Future 5 star review on 16th October 2025

Shadrack O

Tony W

Face The Future 5 star review on 7th October 2025

Manee B

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Face The Future offer the best of skincare products at a competitive price. Delivery is always quick and efficient with excellent comms. Highly recommend this company for the latest/best suncare products.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your amazing review! We're delighted to hear that you find our skincare products top-notch and competitively priced. It's great to know that our delivery service and communication meet your expectations. We appreciate your high recommendation for our suncare products! Warm wishes, Team Face The Future

Posted 5 months ago

“Order placed on line, the items were despatched very promptly, well packaged and arrived within a couple of days. Perfect.”

Helpful Report

Posted 5 months ago

Hi Nina, Thank you for your fantastic review! We're so glad to hear that your order was dispatched promptly and arrived well packaged. Warm wishes, Team Face The Future

Posted 5 months ago

“Hi, I wasn’t very pleased. I came back from my holiday. When i opened my parcel, it was empty. I called Klana as my payment went to them. Please call me .”

Helpful Report

Posted 5 months ago

Hi Paramjit, Thank you for your review. Please refer back to your emails from our Customer service team. Warm regards, Team Face The Future

Posted 5 months ago

“Fast efficient and trustworthy service. Thank you”

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Posted 5 months ago

Hi Lisa, Thank you so much for your wonderful review! We're thrilled to hear that you found our service fast, efficient, and trustworthy. Warm wishes, Team Face The Future

Posted 5 months ago

“Good quick delivery, however I have been ordering the same product from you for years. Now, each time I order I have to verify my age etc. Surely, if you checked my account you will see this information. Just a small gripe but wanted to address this. Thanks Penny”

Helpful Report

Posted 5 months ago

Hi Penelope, Thank you for your feedback! We're thrilled to hear about your positive experience with our delivery. With certain brands a consultation form needs to be completed, when you have completed this once and there are no changes to the products you order you don't need to keep completing this, however the system will automatically send out the email. Hope that helps. Thank you for being a loyal customer! Warm wishes, Team Face The Future

Posted 5 months ago

“I am grateful to your company for the fast delivery of the order. After the notification by e-mail, the courier delivered the parcel on time and handed it over personally. It is too early to talk about the results of using La Roche-Posay products, since this requires at least a month. Thank you and prosperity to your business!”

Helpful Report

Posted 5 months ago

Hi Tatiana, Thank you for your kind words! We're delighted to hear that your order arrived promptly and the courier was able to deliver it personally. We hope you enjoy using the La Roche-Posay products and look forward to hearing your thoughts in the future. Wishing you all the best! Warm wishes, Team Face The Future

Posted 5 months ago

“Great price and great delivery,what more can I say.”

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Posted 5 months ago

Hi Donna, Thank you for the fantastic review! We're so glad to hear you were pleased with the price and delivery. Your satisfaction means the world to us! Warm wishes, Team Face The Future

Posted 5 months ago

“Received safely and in time to renew my stock (despite Royal Mail initially sending it to the wrong delivery office) While the saving is not huge, every penny counts and along with the free delivery for spend over a certain amount, I appreciate what FtF is doing.”

Helpful Report

Posted 5 months ago

Hi Lorraine, Thank you for your lovely review! We're so pleased that your order arrived safely and on time, despite the hiccup with Royal Mail. We truly appreciate your support and are glad to hear that our efforts to provide savings and free delivery are valued. Every little bit makes a difference! Warm wishes, Team Face The Future

Posted 5 months ago

“I really like the ColorScience Flex in Fair I went to order a second one and you don’t ship to Australia now.”

Helpful Report

Posted 5 months ago

Hi Sharon, Thank you for your review! We're thrilled to hear that you love the ColorScience Flex in Fair. We understand that shipping can be a challenge, and we're sorry for any inconvenience this may have caused. We appreciate your feedback and will keep it in mind as we work on expanding our shipping options in the future. Warm wishes, Team Face The Future

Posted 5 months ago

“Good prices, quick delivery,was kept informed about my order, will be ordering from face the future again.”

Helpful Report

Posted 5 months ago

Hi Carole, Thank you for your glowing review! We're thrilled to hear that you found our prices great and that your delivery was quick. It's wonderful to know that you felt informed throughout the process. Best wishes, Team Face The Future

Posted 5 months ago

“Excellent customer assistance and service. Great you can pick up the phone and speak to someone in person for advice. I have been very pleased with my purchases, customer assistance, discounts offered, reward scheme and choice of free gift with order.”

Helpful Report

Posted 5 months ago

Hi there, Thank you so much for your wonderful feedback! We're thrilled to hear you had a great experience with our customer assistance and are pleased with your purchases. It’s always our goal to provide personalised support and a rewarding shopping experience. Wishing you all the best, and we're here whenever you need assistance! Warm wishes, Team Face The Future

Posted 5 months ago

“I have previously given a very good review and used Face the Future a lot in terms of skincare needs, and more so because they used to have a great loyalty programme. Sadly, this has changed, and I only realised when I had saved up over 4000 points so I could turn them into a voucher for money off my next order. This is no longer the case; you can now change 2000 points for a £20 voucher but there is a minimum spend of £200, 1000 points for a £10 voucher but there is a minimum spend of £100 and 500 points for a £5 voucher minimum spend £50. This is not a reward at all. For example, another skin care brand I shop with, recently I was able to transfer points earned into a £40 voucher, no min spend, another company as a top tier customer of theirs, I was recently offered 25% off a £200 spend etc etc. Therefore, as you can see, face the future can sadly no longer claim being a loyal customer equals rewards, as their reward scheme now comes with a caveat. Due to this, I will just shop elsewhere in terms of earning real rewards that come with such loyalty. To note, you can use point for ‘gifts’ but again, you have to make a purchase to be able to claim one of these ‘gifts’.”

Helpful Report

Posted 5 months ago

Hi Samantha, Thank you for your feedback. We truly appreciate your past support and understand your concerns regarding the changes to our loyalty program. We continually assess our rewards system in an effort to enhance the overall shopping experience for all our customers. Warm wishes, Team Face The Future

Posted 5 months ago

“Prompt delivery and competitive prices. Delivered by a caring Royal Mail with no problems at all. Thank you”

Helpful Report

Posted 5 months ago

Hi Gloria, Thank you for the wonderful feedback! We're thrilled to hear that your order was delivered promptly and that you had a smooth experience with Royal Mail. Best wishes, Team Face The Future

Posted 5 months ago

“100% satisfied! Great products and service. Every purchase is easy and quick as well as delivery! Highly recommended!”

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Posted 5 months ago

“Efficient service”

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Posted 5 months ago

“Good service with competitive priced products. Pleasantly surprised to get free full size product ( yet to try)”

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Posted 5 months ago

“Wow my isl products came so quickly . A company you can rely on . I just love the products I purchase . Very knowledgable staff in knowing what they sell”

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Posted 5 months ago

“Always fulfilled orders and delivered quickly”

Helpful Report

Posted 5 months ago

“The Face the Future site is excellant. So easy to use and advice about the products, and which would be best for a customer, is always available: no more costly mistakes. Just so good.”

Helpful Report

Posted 5 months ago

“Good reliable firm, my order was sorted out quickly and was with me in a very short time, will use again.”

Helpful Report

Posted 5 months ago

Face The Future is rated 4.8 based on 21,989 reviews