Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,361 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 27th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the spf skinceuticals eye product was hardened in the tube when it arrived I emailed face the future and they gave me the telephone number if loreal? They told me to call them however since the consumer act UK states that a product not fit for purpose should be refunded by the retailer I then looked up the company details on gov. UK fir the name of their CEO, whom I emailed, so much as to say the CEO of facethefuture was unsure herself in a couple of days the CEO got back to me with a return form plus prepaid postage but it was a whole lot of emails, and I was not happy with the customer service here for a high end product. I will not be using this company again but I expect they will have taken this on board”

Helpful Report

Posted 5 years ago

Thank you for your review and my sincere apologies for any inconveniences caused by this issue. I have taken a look into this for you and can see this product fault has now been resolved and a refund has been arrange. Kind Regards, Face The Future

Posted 5 years ago

“I ordered 3 weeks ago and still didn’t receive my order. It’s been in Transit for 14 days. Whats the problem?”

Helpful Report

Posted 5 years ago

Thank you for your review and my sincere apologies for any inconveniences caused by this. As stated on our website Worldwide Deliverys can take anywhere between 3 to 25 working days to arrive. This order was currently placed 11 working days ago, if you would like to contact our customer services team on shop@facethefuture.co.uk they will be able to provide you with a tracking link to view the progress of your parcel. Kind Regards, Face The Future

Posted 5 years ago

“I still didn’t get it”

Helpful Report

Posted 5 years ago

Thank you for your review and my sincere apologies for any inconveniences caused by this. As stated on our website European Deliverys can take anywhere between 3 to 20 working days to arrive. This order was currently placed 9 working days ago, if you would like to contact our customer services team on shop@facethefuture.co.uk they will be able to provide you with a tracking link to view the progress of your parcel. Kind Regards, Face The Future

Posted 5 years ago

“The product hasn't been able to be used as bottle was all smashed and damaged”

Helpful Report

Posted 5 years ago

My sincere apologies for any inconveniences caused by this issue. If you would like to contact our customer services team on sales@skinoracle.co.uk they will be able to resolve this issue for you straight away. Kind Regards, Skin Oracle

Posted 5 years ago

“Disappointing customer experience. I received a product that was not satisfactory and in order to seek a replacement or refund I have to contact the company that manufactures the product directly. I have never had to go through that process before.”

Helpful Report

Posted 5 years ago

My sincere apologies for any inconveniences caused by this issue. Unfortunatley, this is the procedure set in place by the manufacturer, however they aim to respond to all queries within three working days and they will be able to arrange the refund for you. Kind Regards, Face The Future

Posted 5 years ago

“I have never receive my order , it’s been almost a month”

Helpful Report

Posted 5 years ago

My sincere apologies for any inconveniences caused by this issue. Unfortunatley, as stated on our website Worldwide deliverys can take anywhere up to 25 working days, due to the current pandemic and social distancing measures in place deliverys are taking slightly longer then expected. I can see a member of our customer services team has already been in touch to provide you with all the relevant tracking information. Kind Regards, Face The Future

Posted 5 years ago

“My parcel went missing! Customer services wont do anything about it. It's a disgrace! I do not recommend. Never know whether you will receive your items.”

Helpful Report

Posted 5 years ago

My sincere apologies for any inconveniences caused by this issue. I can see a full investigation was raised regarding the delivery of your parcel and unfortunately due to the GPS location of delivery matching your provided address we could not escalate this issue any further. Kind Regards, Face The Future

Posted 5 years ago

“I ordered my products on 4th.April. It is now May 18th. I still haven’t received them, despite numerous calls to customer services and owners of the company.”

Helpful Report

Posted 5 years ago

My sincere apologies for any inconveniences caused by this issue. As stated on our website Worldwide orders can take from 3 - 25 working days to be delivered, depending on the country and location that the order is being dispatched to. During the current pandemic the delivery of international parcels has been further delayed. If you would like to contact our customer services team on shop@facethefuture.co.uk they will be able to advise further regarding the location of your parcel. Kind Regards, Face The Future

Posted 5 years ago

“I received a damaged product. The package arrived open, with both the cellophane and product plastic seal broken. I notified customer services and the response I received was atrocious. No apology whatsoever. I’d never purchase from the site again after being left with an unusable product. Not what I’d expect from a site selling premium products. Don’t waste your money.”

Helpful Report

Posted 5 years ago

Thank you for your review and my sincere apologies for any inconveniences caused by this issue. We are sorry to hear that you are not happy with the way our customer service team handled your issue. They were simply following procedure which is for damaged items to be returned so they can then be replaced, and I can see a pre-paid returns label was sent to you. Kind Regards, Face The Future

Posted 5 years ago

“Not impressed. Placed order on 4th April. Today is 21st and STILL Not received.”

Helpful Report

Posted 5 years ago

My sincere apologies for any inconveniences caused by this issue. As stated on our website our online shop is operating as normal & following government guidelines. However, due to a reduced number of staff & the current global situation, please allow up to 7 working days for UK orders. I can see from your order details the order was placed on the 6th of April and dispatched within the 7 working day time frame. Kind Regards, Skin Oracle

Posted 5 years ago

“I have still not received my order. Still waiting. If it doesn't come soon I will be requiring a refund.”

Helpful Report

Posted 5 years ago

Thank you for your review. As stated on our website Our online shop is operating as normal & following government guidelines. However, due to a reduced number of staff & the current global situation, please allow up to 7 working days for UK orders. I can see from the order tracking this parcel was delivered today the 6th working day since your order was placed. Kind Regards, Face The Future

Posted 5 years ago

“Haven’t received my product.. so can’t review?!”

Helpful Report

Posted 5 years ago

Thank you for your review. As stated on our website Our online shop is operating as normal & following government guidelines. However, due to a reduced number of staff & the current global situation, please allow up to 7 working days for UK orders. I can see from the tracking this parcel was delivered to you yesterday. Kind Regards, Face The Future

Posted 5 years ago

“I'm not happy I paid for next day delivery as as yet have received nothing can you please refund me for the cost of next day delivery as this is unfair.”

Helpful Report

Posted 5 years ago

My sincere apologies for any inconveniences caused by this issue. I can see from your account this order was processed and dispatched on a next day delivery service however this service was not successful as you provided an incorrect delivery address. Once the parcel arrives back with us we will contact you to advise on next steps. Kind Regards, Face The Future

Posted 5 years ago

“Ordered 4 bottles of Cerave due to bad eczema and was told it would arrive latest by Thursday. I was only sent 1 bottle and when it came to Thursday the rest was nowhere to be seen. I'm in so much discomfort and its now Monday.”

Helpful Report

Posted 5 years ago

My sincere apologies for any inconveniences caused by this issue. As mentioned at the time of part-shipping your order unfortunately due to the global pandemic the arrival of deliverys is much more delayed then usual. We did part-ship this order to avoid you waiting for all the products purchased. I can also see a member of our customer services team has been in touch with a further update. Kind Regards, Face The Future

Posted 5 years ago

“Didnt received my order call customer service twice and also twice I requested for a manager call back and never get a call back”

Helpful Report

Posted 5 years ago

My sincere apologies for any inconveniences caused by this issue. Our online shop is operating as normal & following government guidelines. However, due to a reduced number of staff & the current global situation, please allow up to 7 working days for UK orders. I have taken a look into this for you and can see this order was placed 3 working days ago. With this in mind please keep checking the tracking information provided and your parcel will arrive shortly. Kind Regards, Face The Future

Posted 5 years ago

“Item not received yet”

Helpful Report

Posted 5 years ago

My sincere apologies for any inconveniences caused by this. I have taken a look at your account and can see your order was placed 3 working days ago. As stated on our website "Our online shop is operating as normal & following government guidelines. However, due to a reduced number of staff & the current global situation, please allow up to 7 working days for UK orders. If you have any questions, please contact our customer service team on 0113 282 7744." Kind Regards, Face The Future

Posted 5 years ago

“I ordered the sample packs in which I received 3 items ... the Spf 50 tolerance fluid was the colour of water when I squeezed it out & had a Strong odd smell, this was unfortunately same with all 3 items despite shaking before use. It is clear items have gone off either due to out of date or incorrect storage.”

Helpful Report

Posted 5 years ago

My sincere apologies for any inconveniences caused by this issue. I can confirm all products purchased from Face The Future are well within date and stored correctly. If you would like to contact our customer services team on shop@facethefuture.co.uk they will be able to take a further look into this for you. Kind Regards. Face The Future

Posted 5 years ago

“I never gave permission for Facr the Future to send me spam or marketing email. Thus very poor. Start respecting people’s privacy if you want better ratings!”

Helpful Report

Posted 5 years ago

Dear Jean Thank you for your comments. I have checked our email marketing mailing list, and I can see that you are not and have never been subscribed to this. If you are referring your order confirmation emails or the email received from reviews.co.uk requesting a review of our service, this falls under the customer services part of our terms and conditions / privacy policy, which ticked you had read and agreed to when checking out on our website. However, you should have the option to unsubscribe from reviews.co.uk review emails at the bottom of the email you received. If this is not the case you can contact the reviews.co.uk customer services team at the following link: https://www.reviews.co.uk/contact/contact-us Our deepest apologies for any inconvenience this has caused. Kind regards Face the Future

Posted 5 years ago

“My skin seems to have reacted badly with the products and is sore ted and stinging for some reason”

Helpful Report

Posted 5 years ago

My sincere apologies for any inconveniences caused by this issue. If you would like to contact our customer services team on sales@skinoracle.co.uk a member of our team will be able to advise further regarding the reactions procedure. Kind Regards, Skin Oracle

Posted 5 years ago

“It's been nearly a week now I still did not receive my parcel never had that bad experience with any beauty company”

Helpful Report

Posted 5 years ago

My sincere apologies for any inconveniences caused by this issue. I can see from the tracking delivery was attempted on the 26th of March however there was nobody available to sign for the parcel. If you could please contact our customer services team on sales@skinoracle.co.uk they will be able to send you the tracking link so you can re-arrange delivery. Kind Regards, Skin Oracle

Posted 5 years ago

Face The Future is rated 4.8 based on 21,361 reviews