Formula One Autocentres Reviews

Name: Formula One Autocentres
Address: ASTON HOUSE 18 BOULTON ROAD, Stevenage
Rating: 4.40

4.4 Rating 358 Reviews

89 %

of reviewers recommend Formula One Autocentres

Company Reviews

Metrics

Info

4.4

Based on 358 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

About Formula One Autocentres:

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Formula One Autocentres currently boasts over 110 state-of-the-art autocentres located throughout the UK. With over 800 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Visit Website

Phone:

01438746633

Email:

careline@f1autocentres.com

Location:

ASTON HOUSE 18 BOULTON ROAD
Stevenage
SG1 4QX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some two front tires fitted, in addition had free safety and alignment test done. after the work has been carried out i have been offered the wheel alignment done as it was out. I didn't agree as the price was to high even after the offer they've made me (Got it done at National Tires front and back for £30) Selling bloke didn't like that, threw me the printout and said that next time i will have to pay a full price. Very rude. Anyway after two days strange noise appeared from the front and steering wheel started wobbling after 70 m/h. It appears wheel nuts were loose, Could you believe that? Anyway noise stooped but not the wobbling, going where today to have it re balanced. Could go anywhere else just because it is such a poor service I will keep coming back until I will get what I've paid for. Would not recommend”

Helpful Report

Posted 5 years ago

“Ordered £350 of tyres on 24 April for fitting 15 May. I turned up 30 minutes early and was asked to wait 45 minutes before being told my tyres were not there. They obviously didn't have the brains to check "Now who is coming in this morning / afternoon ? Have we got their tyres ? Useless. Never again.”

Helpful Report

Posted 5 years ago

“Dreadful Place in every way. Customer service they do not believe in. Forget that for a start. Very arrogant, obnoxious staff who neither smile, speak or acknowledge you. A real unwelcome feeling about the place, very blokey and intimidating. As for the work, carried out a service and informed me of over £200 worth of work needed to ensure my safety. Went elsewhere and non of the suggested work is needed. There is not a single reason to go here, not one. Why would you pay more to have unnecessary work carried out and be treated like an idiot. You have been warned!”

Helpful Report

Posted 5 years ago

“I had an appointment at 12.30 to change two tyres. I was 10 min early but I had to wait until 1.15 before they started doing my car. After 5 minutes they said they could not find my tyres and I had to go home and come again later. No compensation for that was offered, and when I asked if they could at least swap my other two wheels (winter tyres) with two wheels I had in the boot (summer tyres) they tried to charge me 30£! Also, I had free spring safety check and front wheel alignment check in my order, which they did not bother doing. And finally, the reception stank of cigarette.”

Helpful Report

Posted 6 years ago

“Staff running around like headless chickens. Too much worked booked. Turning away customers who have not booked online. One staff member reeling off all the problems the company were having. Absolutely no customer service. Had four new tyres fitted but they could not clear tyre pressure warning light on dashboard. I now have to take to Toyota to sort out!”

Helpful Report

Posted 6 years ago

“Left my Car in potentially dangerous state, and do not Care! 1,I had 4 new tyres fitted, upon reading the safety check, they had wrong tyres and wrong details about spare, 2, Upon Checking my tyres later, I noticed the valves sticking out 2 inchs more than my wheels or tyres. But only on 3 wheels!. These if caught on a curb would rip out immediately. Or be pulled out by centrifugal force at speed. Which is an obvios safety issue . 3, Then I noticed the paint damage to my wheels from fitting. I contacted Emma at customer services who was initially helpful, asking for photo's etc, which I sent immediately, This was at 10 am, I was told someone would contact me. 4 hours later I queried no one had contacted myself, Emma informed me it would take 2-3 working days for a callback!, I queried the safety of driving my car in this state, NO REPLY, I had to take time off work to get them sorted immediately. I am still awaiting a call back 6 days later!. I took the car back to the same centre to get the valves changed, I was told the safety report was a typo, the valves weren't dangerous, and they do not affect the wheel balance!. And the wheel damage to both sides was me curbing the paint only on both sides, without any dinks in the wheels by the way! there machines have plastic feet so it is impossible to damage my wheels. They had also seen my email in the morning and decided not to call me in to replace the valves!. I am an ex tyre fitter, a fully qualified mechanic and now work in the Aerospace industry as an engineer. I am so angry!”

Helpful Report

Posted 6 years ago

“I bought 4 new Michelin Supersport tyres last year from Costco. As these were very expensive tyres I decided to have 4 wheel alignment done. Costco don't do alignment so I went to Fornula 1 as I have had my MOTs and services carried out by them for the last decade. The adjustment had to be done at Burton as Derby never had a full wheel alignment machine. The machine that does the print out was broken so I was advised I wouldn't get a report. I covered 5000 miles before my next MOT was due. Having had the MOT completed today my car failed due to my rear tyres worn to the core on the inside of both rear tyres. These are Michelin Supersport tyres and are premium tyres, I was told by Formula 1 they only guarantee tracking for 28days. The tracking on the front is fine but the rear toe is so far out that Formula 1 state that I have done this by driving around. After visiting Costco they stated that it is only due to the adjustment of the rear toe on both corners as the outside of the tyre is perfect and that maybe one tyre would knock out it I hit something in the road but both rear tyres losing exactly the same tread looks like misalignment. In addition to this if both rear tyres were knocked out from hitting something surely both front tyres would have suffered the same issues. My tyres are down to the metal cord on the inside and both Formula 1 sites are telling me its my fault and saying they can't do anything. I have contacted Nick Green the regional manager to no avail on the number supplied for him. Extremely annoyed is an understatement for how I feel. My last tyres wore out evenly until 1.6 and Formula 1 can only say it is my fault for the way I drive. To be honest I am extremely unimpressed by Formula 1 and will look at taking all my family cars elsewhere to be MOTd and serviced if this issue is not addressed by the regional manager. Now I having to fork out £500+ for new tyres to get past my MOT. The worst thing is I was going to go to Leicester today to see my sister with my wife and baby boy. Our tyres could have blown out and we could have died travelling on the motorway due to the incompetent work carried out by Formula 1.”

Helpful Report

Posted 6 years ago

“I am waiting right now for more than an hour and a half, no matter that i prebooked a time slot online. I'v been told that i'll be serviced asap, meenwhile i sow a dozen cars beeng proceeded before mine. Strood, Kent. They also lied to me shamelessly, pretending that theyr online platform wasn't in order for the last two days, but when i told my ger. plate num., everithing poped up on the screen. Am in real dobt that have any idea what "customer service" mean at all...”

Helpful Report

Posted 6 years ago

“Disgusting customer service from the Hertford branch. Ordered 4 Avon tyres online for a “am” appointment. No time slots given. Branches opened at 10am. Arrived at 10am to be told there is a two hour wait minimum. This isn’t the issue! I politely suggested maybe introducing time slots on line so people can organise their weekend. This suggestion was simply greeted by rudenes, anger and a reply “ I have been running garages for 15 years”! Obviously the chap had a skin full the night before so woke up in a bad mood...! Tyres were £4 cheaper than anywhere else but i will never use this company again which such bad attitudes!!! A shame really”

Helpful Report

Posted 6 years ago

“Dodgy MOT.”

Helpful Report

Posted 6 years ago

“Booked my car in the morning in Hemel centre to change two tyres. When I got there at 10 am they said there is a backlog of 90 minutes. I wonder why accept booking if you cannot deliver, however I offered to come back later and the manager said to sort my car as soon as I got back. went again at 12pm just for him to say there is an hour wait. I waited and finally my car was attended to at 1pm. It took one hour to change two tyres by an inexperienced young worker who had to ask for help several times. There was 7 bays in the centre with only 3 people working and they were walking about and talking on the phone and getting out to get coffee, completely ignoring me waiting and looking at them. No apology was offered for the 3 hour delay that completely messed up my day. Not interested in customer care or perhaps not paying enough to more qualified mechanics. I am not sure what was going on. I had a bad experience and would not recommend this centre.”

Helpful Report

Posted 7 years ago

Formula One Autocentres is rated 4.4 based on 358 reviews