I had an appointment at 12.30 to change two tyres. I was 10 min early but I had to wait until 1.15 before they started doing my car. After 5 minutes they said they could not find my tyres and I had to go home and come again later. No compensation for that was offered, and when I asked if they could at least swap my other two wheels (winter tyres) with two wheels I had in the boot (summer tyres) they tried to charge me 30£! Also, I had free spring safety check and front wheel alignment check in my order, which they did not bother doing. And finally, the reception stank of cigarette.