Booked my car in the morning in Hemel centre to change two tyres. When I got there at 10 am they said there is a backlog of 90 minutes. I wonder why accept booking if you cannot deliver, however I offered to come back later and the manager said to sort my car as soon as I got back. went again at 12pm just for him to say there is an hour wait. I waited and finally my car was attended to at 1pm. It took one hour to change two tyres by an inexperienced young worker who had to ask for help several times. There was 7 bays in the centre with only 3 people working and they were walking about and talking on the phone and getting out to get coffee, completely ignoring me waiting and looking at them. No apology was offered for the 3 hour delay that completely messed up my day. Not interested in customer care or perhaps not paying enough to more qualified mechanics. I am not sure what was going on. I had a bad experience and would not recommend this centre.