Left my Car in potentially dangerous state, and do not Care!
1,I had 4 new tyres fitted, upon reading the safety check, they had wrong tyres and wrong details about spare, 2, Upon Checking my tyres later, I noticed the valves sticking out 2 inchs more than my wheels or tyres. But only on 3 wheels!. These if caught on a curb would rip out immediately. Or be pulled out by centrifugal force at speed. Which is an obvios safety issue . 3, Then I noticed the paint damage to my wheels from fitting. I contacted Emma at customer services who was initially helpful, asking for photo's etc, which I sent immediately, This was at 10 am, I was told someone would contact me. 4 hours later I queried no one had contacted myself, Emma informed me it would take 2-3 working days for a callback!, I queried the safety of driving my car in this state, NO REPLY, I had to take time off work to get them sorted immediately. I am still awaiting a call back 6 days later!. I took the car back to the same centre to get the valves changed, I was told the safety report was a typo, the valves weren't dangerous, and they do not affect the wheel balance!. And the wheel damage to both sides was me curbing the paint only on both sides, without any dinks in the wheels by the way! there machines have plastic feet so it is impossible to damage my wheels. They had also seen my email in the morning and decided not to call me in to replace the valves!. I am an ex tyre fitter, a fully qualified mechanic and now work in the Aerospace industry as an engineer. I am so angry!
6 years ago
Formula One Autocentres has a
4.4
average rating
from
358
reviews
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