expressunlocks.com Reviews

Name: expressunlocks.com
Address: 159 Northwick Road, Worcester, Worcestershire
Rating: 4.68

4.7 Rating 2,346 Reviews

98 %

of reviewers recommend expressunlocks.com

Company Reviews

Metrics

4.7

Based on 2,346 reviews

Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

expressunlocks.com 5 star review on 19th October 2025

Mirawati Smith

Leonila Barbacena

expressunlocks.com 5 star review on 8th October 2025

Besys Daniela Valdez Alvarado

expressunlocks.com 5 star review on 21st September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Service was OK eventually not warned of next payment after starting process and if second stage wasn't successful a 3 payment would be required generally service take days ? Look before you leap”

Helpful Report

Posted 1 year ago

Hi Arthur, Thank you for sharing your experience with us. I understand your concerns about the payment structure and the potential need for additional payments. To clarify, all phones require an Eligibility Check first, followed by an Unlocking Payment. In certain circumstances, if codes are not available or the phone doesn't prompt for an unlocking code when a non-EE sim card is inserted, a Remote USB Unlock at an additional fee may be required. This information is outlined on the checkout page prior to purchase. We're pleased to inform you that your unlock process is complete, and your unlock code is **8161964185919628**. If your Samsung Galaxy A20e doesn't ask for an unlocking code when you insert a non-EE SIM card, you will need to proceed with a Remote USB Unlock. We hope this helps and will ensure a smoother experience. If you have any further questions or need assistance with the next steps, please feel free to reach out. Best regards, Charlotte

Posted 1 year ago

“A bit tricky process with attractive pricing at first but you will be asked to pay additional fee out of the blue after reviewing your mobile model which made me sceptic about the service. Finally unlocking was completed after 10 days and I can enjoy my mobile fully with different e-sim / SIM cards”

Helpful Report

Posted 1 year ago

Hi Vincent, Thank you for sharing your experience with us. I understand that the additional fees and process timeline might have been unexpected. All costs, including the Eligibility Check and the Unlocking Payment, are outlined on the checkout page prior to purchase to ensure transparency. I'm glad to hear that your unlock was successfully completed and that you're now able to enjoy your iPhone 15 Pro Max with different SIM cards. If you have any further questions or need assistance in the future, feel free to reach out. Best regards, Charlotte

Posted 1 year ago

“Successfully unblocked my phone but I felt conned by the their charging structure. An initial fee only checks your phone is able to be unlocked. Then the sucker punch that it’s another £25 to unlock the phone. I wouldn’t have used their service if I’d realised this to start with. I feel I’ve been scammed.”

Helpful Report

Posted 1 year ago

Hi Stephen, Thank you for your feedback. I'm glad to hear that your iPhone 5C has been successfully unlocked. I understand your concern about the charging structure. The Eligibility Check fee of £11.99 is to confirm that your phone can be unlocked, and the additional £26 is for the actual unlocking service. As outlined on our checkout page prior to purchase, all costs are transparently listed to avoid any surprises. Your feedback is valuable, and we'll continue to work on making our pricing clearer to prevent any confusion in the future. If you need any further assistance, feel free to reach out. Best regards, Charlotte

Posted 1 year ago

“The code work well, but I had to wait around six days.”

Helpful Report

Posted 1 year ago

“Took a while and was delayed by quite a few days but after a manager prioritised the case it was completed shortly afterwards”

Helpful Report

Posted 1 year ago

Hi Dan Brown, Thank you for your feedback. I'm glad to hear that once your case was prioritized by the manager, the unlocking process was completed shortly afterwards. We strive for timely service and I apologize for any delays you experienced. Just to clarify, you initially paid £11.99 for the Eligibility Check and then £33 for the Standard Unlock, both of which are essential steps outlined on our checkout page. As your status is "Unlock Complete," your iPhone SE should now be ready to use with any network, including O2 UK. If you encounter any issues or have further questions, please do not hesitate to reach out. We appreciate your patience and thank you for using ExpressUnlocks! Best regards, Charlotte

Posted 1 year ago

“Took a couple of days and cost more than phone is worth”

Helpful Report

Posted 1 year ago

Hi William Hunt, Thank you for sharing your experience with us. I understand that the time taken and the cost involved may have been frustrating for you. The process you followed, starting with the £11.99 Eligibility Check and then the £33 Standard Unlock, is crucial for ensuring that your iPhone 6S can be unlocked successfully. As noted in our terms, all costs are clearly outlined on the checkout page prior to purchase, so there are no hidden fees. The good news is that your unlock status is now "Unlock Complete," meaning your iPhone 6S should be fully unlocked and ready to use with any compatible network. If you encounter any issues, please don't hesitate to reach out to us, and we'll assist you further. I hope this clarifies things a bit and improves your overall experience with us. Best regards, Charlotte

Posted 1 year ago

“Really good service”

Helpful Report

Posted 1 year ago

Hi Susan Thomas, Thank you for your review! It's great to hear that you had a positive experience with our service. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. Warm regards, Charlotte

Posted 1 year ago

“I would really enjoy to say so I’m happy and everything okay, but I will not, this company cannot complete this name: Express unlocks. I was waiting three weeks plus. To begin on the front, there were not information about secondary charges. They charged additional money to unlock the phone. overall for some reason I am disappointed.”

Helpful Report

Posted 1 year ago

Hi Jansen, Thank you for sharing your experience with us. I apologize for any inconvenience caused and understand your concerns. It's great to hear that your unlock is now complete! 😊 Regarding the charges, our goal is to be as transparent as possible. As mentioned on our checkout page, "All phones require an Eligibility check first, followed by an Unlocking Payment." You were charged £23.99 for the Eligibility Check and £33 for the Standard Unlock. I hope this clarifies the process a bit more. We strive to complete our unlocks within the estimated timeframes provided, but occasionally, delays can happen due to factors beyond our control. We appreciate your patience and understanding. If there's anything more we can assist you with or if you have any further questions, please don't hesitate to reach out. Best regards, Charlotte

Posted 1 year ago

“Unlocked my phone pretty quick, would've preferred the heads up about the extra £26 ontop of the £11 other than that brilliant service”

Helpful Report

Posted 2 years ago

Hi H L Bowtle, Thank you so much for your feedback, we're glad to hear that your phone was unlocked quickly! We do our best to be transparent about our process; I sincerely apologize if the additional payment required after the Eligibility Check wasn't clear enough. As outlined on our checkout page, the unlocking process involves two payments: the Eligibility Check fee and the Standard Unlock fee, ensuring full transparency before the purchase is completed. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing our service! Best regards, Charlotte

Posted 2 years ago

“Website doesn’t really work properly”

Helpful Report

Posted 2 years ago

Hello E Russell, Thank you for reaching out to us regarding your experience. I'm sorry to hear that you're having trouble with the functionality of our website. We aim to provide a seamless and user-friendly service, so your feedback is incredibly valuable. If you could elaborate on the specific issues you're encountering, we would be very grateful. This will help us to address the problem promptly and ensure that you can fully enjoy the benefits of having your iPhone 11 unlocked from EE UK. As a reminder, your order status shows "Unlock Complete," which means your iPhone should now be unlocked. To ensure that everything is working as it should, please follow the simple instructions provided via email to finalize the unlock process. Should you require additional support, don't hesitate to reach out as we're here to assist you. Your satisfaction is our priority and we look forward to ensuring a positive outcome. Best regards, Charlotte

Posted 2 years ago

expressunlocks.com is rated 4.7 based on 2,346 reviews