Name: expressunlocks.com
Address: 159 Northwick Road, Worcester, Worcestershire
Rating: 4.64

“I was a bit surprised and suspicious when having paid £11.99 for an unlock code for my mobile broadband device I had to pay another £23.99 on top. To be legally fair if I had read all the small print that information was written in there somewhere. Finally I eventually went ahead and paid the second payment and within an hour my device was unlocked so for £36 I was able to easily unlock my EE device. Having said all of that, EE unlock your device for free but I haven't ever got it to work and always ended up with an error message. And a final finally.... I have tried three other sims from rival major providers and EE is by far the fastest.”

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Posted 1 year ago

Hi Geoffrey, Thank you for sharing your experience with us! I completely understand how the multiple payment steps can be a bit surprising, and I appreciate your patience in the process. We always make our costs clear on the checkout page, which can help in understanding the steps involved. It’s great to hear your ALCATEL EE70 is now unlocked and that it’s working well with your other sim cards! If you ever have any more questions or need assistance in the future, feel free to reach out. We're here to help! Best, Charlotte

Posted 1 year ago

“This did work and my son's phone is unlocked. However it is very easy to miss the text that says that payment is in 2 stages, the first £12 to check details and then a further £26 to actually get the phone unlocked. We missed this detail and the information is not available on the website. It would be good if it was clearer.”

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Posted 1 year ago

“More expensive than at first glance but did the job we required - successfully unlocked phone reasonably quickly. Totalled around £40 by the end. Pretty easy to do - just click through. We didn’t read the full info about pricing so were surprised to be charged an additional amount to complete the unlock half way through the process - this could be made clearer rather than having to trawl through the Ts&Cs. That said, if you need to unlock a phone at short notice and don’t mind spending a lot of money on doing so it worked well for us in the end.”

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Posted 1 year ago

Hi Alex, Thank you for sharing your feedback! I’m glad to hear that your phone was successfully unlocked and that you found the process easy to navigate. I understand that the total cost came as a surprise, and I appreciate you bringing that to our attention. To clarify, the initial payment you made covers the Eligibility Check and the Standard Unlock. As stated during check-out, all costs are outlined, giving insight into what to expect throughout the process. If your device didn’t ask for an unlocking code, purchasing a Remote USB Unlock would be the next step. If you have any questions or need assistance with that, feel free to reach out! Thanks again for using our service! Best, Charlotte

Posted 1 year ago

“All as described- phone unlocked within the hour.”

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Posted 1 year ago

Hi Sean, Thanks for your feedback! I see you’ve made an Eligibility Check payment of £11.99 and a Standard Unlock payment of £26, which is the typical process for unlocking phones like your Huawei P20 Pro from Vodafone UK. Currently, your order status is "Reported as Not Unlocked, waiting customer feedback," and it looks like your unlocking codes are ready for use. We’re here to help you through the unlocking process, so if you provide the necessary customer feedback, we can move forward. If you have any questions about the unlocking steps or need assistance, don’t hesitate to reach out! We want to ensure you have a smooth experience. Best, Charlotte

Posted 1 year ago

“This service was not as open book as advertised since there were other processes which had to be done in order to unlock the device. I was not properly informed of the stages until the first stage was done and so forth. Also, the premium service was required for my device which was an extremely high fee and there was a long time between waiting for the service and to the actual completion. All in all, I waited over 6 weeks to unlock my device from the date of contracting with your device which was not appreciated.”

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Posted 1 year ago

Hi Susan, Thank you for your feedback! I completely understand your frustration regarding the process and timing. We do strive to provide transparent information, and I apologize if it felt unclear. As per your order details, you've indeed gone through the necessary steps, including the Eligibility Check, Standard Unlock, and Premium Service, which are crucial for iPhone unlocking. This is standard to ensure a successful unlock of your iPhone 15 from Verizon USA, especially considering the network criteria. I appreciate your patience during this process; waiting over six weeks can be quite lengthy. But I'm pleased to see that your unlock status shows "Unlock Complete"! If you have any further questions or need assistance, feel free to reach out. We're here to help! Best, Charlotte

Posted 1 year ago

“Absolutely amazing service and the propmt reply and help from the staff was second to none..... my process did take over a week, but the staff were on had to reassure and keep me up to date.... unfortunately this unlocking does not seemed to have worked on my device but I suppose it's a risk you take doing things like this online and paying up front.... if this had worked I'd have thought it was great value unfortunately I won't be retrying”

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Posted 1 year ago

Hi Lynn Fiwler, Thank you so much for your kind words about our service! I’m glad to hear that our team was able to keep you updated throughout the process. I'm sorry to hear that the unlocking didn't work as expected. Since your order status shows "Unlock Complete," it seems there might be an issue with the compatibility of your device with Tesco Mobile, or it could be related to your network criteria. If that's the case, we can explore further options for you. Please remember, if your phone is hard-locked or has any compatibility issues, we would need to look into those specific conditions as they may affect the unlocking process. We genuinely appreciate your understanding and hope that we can help you find a suitable solution. Feel free to reach out if you have any further questions or need assistance! Best wishes, Charlotte

Posted 1 year ago

“I thought everything was really easy but was surprised when half way through it’s stopped (after paying 11.99) for them to ask for another £26 to complete disappointed to say the least.”

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Posted 1 year ago

Hi Roy, I understand that it can be a bit surprising to encounter multiple payments during the unlocking process. The initial £11.99 was for the Eligibility Check, which helps us determine if your iPhone 12 can be unlocked. The following £26 was for the Standard Unlock itself. All costs are clearly outlined on the checkout page before you place the order, and these steps are necessary to ensure a successful unlock. Since your unlock status shows "Unlock Complete," it looks like everything has been successfully processed! If you have any questions or need further assistance, feel free to reach out. We appreciate your understanding and hope you enjoy your unlocked phone! Best, Charlotte

Posted 1 year ago

“I changed my mind on unlocking my phone. As long as they will credit my back my money, I would say they are a legit company.”

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Posted 1 year ago

Hi Albert, I appreciate your feedback! I understand that you've changed your mind about unlocking your phone. Just to clarify, once payment has been processed, cancellations and refunds are not possible according to our policy. Your payment of £11.99 for the Standard Unlock helps cover the costs required to initiate the process, including the eligibility check. If you have any concerns about the unlocking process or need assistance, I’m here to help guide you. Thanks for your understanding! Best, Charlotte

Posted 1 year ago

“The process is not clear. One pays for an unlock only to find that there is another step involving another payment the another after that. One should be informed of the process and the subsequent payments before the initial step.”

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Posted 1 year ago

Hi Clifford, Thank you for your feedback! I understand that the unlocking process can seem a bit complex. When you place your order, the initial payment covers a Standard Unlock, and as part of that process, an eligibility check is performed first. It's important to note that if your iPhone 11 requires a Premium Service, that additional payment will be necessary for us to complete the unlock. All costs associated with the unlocking process are outlined clearly on the checkout page before you finalize your purchase. If there are any further questions about the process or your order, feel free to ask, and I'll be happy to help! Best, Charlotte

Posted 1 year ago

“Unlock worked and only took around 2hrs. But there are hidden costs, after the initial reasonable payment, they then ask for another larger payment to complete the process. I found that a bit odd but it dud work and got my dad set up with his 'new' phone.”

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Posted 1 year ago

“The user interface is clear and easy to navigate. It was unclear that there would be an additional payment after the eligibility check. This should be made more clear with the full cost of the unlock stated up front in a clear way so your customers may make an informed choice. Following the payment, the progress report in the web browser showed the unlock progress to be 7% complete. However, I received an email soon after the second payment to inform me that the phone had been unlocked. It is unclear whether the progress tracker in the browser is up to date or not.”

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Posted 1 year ago

Hi Thomas, Thanks for sharing your feedback! I understand the frustration regarding the additional payment after the eligibility check, and I apologize if it wasn't clearly communicated. On our checkout page, we do provide an outline of all costs involved, including the Unlocking Payment. This helps ensure that our customers can make informed choices before completing their purchase. I'm glad to inform you that your order status is "Unlock Complete"! It sounds like the process moved along faster than initially shown on the progress tracker. These updates can sometimes vary, but I’m glad you were notified via email as soon as your unlock was completed. If you have any more questions or need further assistance, feel free to reach out. Enjoy using your unlocked iPhone 11! Best, Charlotte

Posted 1 year ago

“El servicio funcionó “PERO” demoró poco más de 3 semanas y el precio fue increíblemente alto… cuando intentas contactar con la ayuda te repita de manera automática …. en resumen… si funciona… SI…”

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Posted 1 year ago

Hola Carlos, ¡gracias por tomarte el tiempo de compartir tu experiencia! Me alegra saber que su desbloqueo fue exitoso. Entiendo completamente que el proceso tomó más tiempo de lo esperado; Los tiempos de desbloqueo pueden variar según las condiciones de la red y otros factores. También agradezco sus comentarios sobre los precios y la atención al cliente. Nos esforzamos por ser transparentes con todos los costos al finalizar la compra, y los detalles sobre la verificación de elegibilidad, el desbloqueo estándar y el servicio premium se brindan antes de la compra para garantizar que los clientes estén completamente informados. Si tiene más preguntas o necesita ayuda, no dude en comunicarse. ¡Estamos aquí para ayudar! Mejor, charlotte

Posted 1 year ago

“Did what they said they’d do. The price initially given is not the full price. There are two payments which would have been better if they were clearly displayed. The progress bar(%) is not clear either. Only noted that it had finished by an email in my inbox”

Helpful Report

Posted 1 year ago

Hi Jack Warrior, Thank you for your feedback! I'm glad to hear that we completed your unlock as promised. I understand your concern about the payment process; we do outline all costs on the checkout page to ensure transparency. The first payment covers the Eligibility Check, and the second is for the unlocking service. Regarding the progress updates, we appreciate your thoughts and are always looking to improve. Your input is valuable, and I'll be sure to pass it along. If you have any further questions or need assistance, feel free to reach out! Enjoy using your unlocked Samsung Galaxy A70! Best, Charlotte

Posted 1 year ago

“Good service and fairly quick, it took an hour or so to get the unlock code. HOWEVER, beware because there is an additional charge after you've paid the first one and started the process. To a certain extent they've got you because you've already paid the first fee and started. If you are aware of the second (hefty) fee and continue everything worked OK”

Helpful Report

Posted 1 year ago

Hi Bm Harris, Thank you for your review! We're glad to hear that the service was quick and that you received the unlock code in about an hour. We do want to clarify that all costs, including the Eligibility Check and the Unlocking Payment, are outlined on our checkout page before you complete your purchase. This way, you can be fully aware of the total cost involved before proceeding. We appreciate your understanding and support, and if you have any further questions or need assistance, feel free to reach out. Enjoy your unlocked Samsung Galaxy A40! Best, Charlotte

Posted 1 year ago

“Everything went swimmingly. Phone seems to be working fine after the unlock. Besides the price being a little high for such a simple process that didn't take very much time only 2 small things could make the process better. 1) Be honest about the price for a full unlock up front. Don't charge a fee simply for checking to see if your phone is capable and then charging a 2nd fee for the actual unlock service. Be up front and show your fees for "code only" and "remote unlock" services and you shouldn't charge for a service that does nothing but check the unlock status and doesn't actually provide a service at all. 2) Have a way to setup a scheduled day and time for the unlock procedure should you need a remote unlock service. I didn't like that I had to wait for someone to contact me about scheduling a day and time when I could have scheduled it using a calendar system. You lost a couple of stars for pricing and scheduling of the unlock service.”

Helpful Report

Posted 1 year ago

Hello Justin R. Douglas, Thank you for your feedback and for sharing your thoughts on your recent unlocking experience with us. We're delighted to hear that your Galaxy A03s is now successfully unlocked and working fine! We understand your concerns regarding pricing and scheduling: 1. **Pricing Transparency:** We aim to be as transparent as possible and have noted your suggestion for a clearer fee structure. As stated in our [Terms and Conditions](https://expressunlocks.com/terms-conditions), our eligibility checks and unlocking payments are needed to ensure a successful unlock. We'll definitely consider presenting this information in a more straightforward manner on our checkout page. 2. **Scheduling of Remote Unlocks:** Your feedback about the scheduling process is valuable, and we appreciate your patience in waiting for someone to contact you. Implementing a calendar-based system for scheduling remote unlock services is an excellent suggestion and is something we will look into to enhance the customer experience. Once again, thank you for your constructive feedback. We truly appreciate your input and are always looking for ways to improve our service. Please let us know if there's anything else we can assist you with. Best regards, Charlotte

Posted 1 year ago

“Did what they said but very expensive. Would recommend that you read the small print 1st nearly £30 to do a quick job. Serves me right for not shopping around.”

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Posted 1 year ago

“I shouldnt of had to pay £37 to get it to unlock should have unlocked with £11”

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Posted 1 year ago

Hi Paula, Thank you for your feedback. I can understand your concern regarding the cost. To clarify, the initial £11.99 you paid was for the Eligibility Check to determine if your Samsung Galaxy S9 could be unlocked. Once your phone passed this check, the subsequent £26 was for the Standard Unlock process. I'm pleased to inform you that your unlock is now complete. Since codes like "2409539794141352" have been provided, you should be able to unlock your phone by entering this code when prompted. If for any reason, your phone does not ask for an unlocking code when you insert a non-EE sim card, a Remote USB Unlock will be needed for an additional fee as outlined in our policies. Please let me know if you need further assistance or clarification on the next steps! Best, Charlotte

Posted 1 year ago

“Poor communication”

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Posted 1 year ago

Hi Matt, Thanks for your feedback and I apologize for any confusion. I see that your order status is "Unlock Complete," and your provided code is "00000000." If your Motorola Moto G8 Power isn’t asking for the unlocking code when you insert a non-Virgin SIM card, you’ll need to proceed with a Remote USB Unlock. This is necessary to complete the unlocking process for your device. All costs and processes, including the Remote USB Unlock, are outlined on the checkout page prior to purchase to ensure transparency. If you have any more questions or need further assistance, feel free to reach out, and we'll be happy to help! Best regards, Charlotte

Posted 1 year ago

“Took twice as long as the time promised. Got worried that I paid a lot of money for a service that wasn’t going to work. But at the end my phone is unlocked. Costumer service were really helpful”

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Posted 1 year ago

“Very quick, phone didn’t unlock and they were very helpful with this”

Helpful Report

Posted 1 year ago

Hello Chloe, Thank you for sharing your experience with us. I'm glad to hear you found our service helpful! It's fantastic that your phone is now unlocked—although I understand the initial hiccup might have been frustrating. If you have any further questions or need assistance with anything else, please feel free to reach out. Your satisfaction is important to us. Best regards, Charlotte

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

expressunlocks.com Reviews