Express Electrical Reviews

Name: Express Electrical
Address: Express Electrical, Miry Lane, Wigan, Lancashire
Rating: 4.48

4.5 Rating 608 Reviews

87 %

of reviewers recommend Express Electrical

4.5

Based on 608 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01942 311000

Email:

onlineenquiries@expresselectrical.net

Location:

Express Electrical,
Miry Lane,
Wigan
Lancashire
WN3 4AF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a product which was available online, got told the day after that it may be out of stock but would check, was only told 5 days after ordering that it was out of stock and was a clearance item.”

Helpful Report

Posted 7 months ago

Hi there - we're sorry to hear that you are dissatisfied with our service. Whilst items are advertised as in stock on our website, they may sell in one of our branches in between us picking your order. In this instance, we will always try to source the item elsewhere which can take a few days whilst we wait for suppliers to get back to us.

Posted 7 months ago

“Late delivery”

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Posted 8 months ago

Hi Przemyslaw - we're sorry to hear about your late delivery. Upon looking into this, we can see your order was dispatched using our next day delivery service. We can only apologies on behalf of Parcelforce for the delay.

Posted 8 months ago

“Well said 1-2 delivery and still not been delivered”

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Posted 9 months ago

Hi there - we're sorry to hear that you haven't received your order. A member of the customer service team will be in touch as soon as possible to resolve this for you.

Posted 9 months ago

“Very slow and no receipt included.”

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Posted 9 months ago

Hi Neil - we're sorry to hear that you are dissatisfied with our service. We can only apologise for the delay. An invoice/order confirmation is emailed to every customer as standard, however VAT invoices are sent out upon request. Apologies again and hope to see you again soon!

Posted 9 months ago

“Not arrived”

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Posted 9 months ago

Hi Sophie - sorry to hear you haven't received your order, which was shipped on 27/06/2023 using our next day delivery service. We can only apologise on behalf of Parcelforce that your parcel was not delivered on time. If we can help you with anything else, please don't hesitate to contact us.

Posted 9 months ago

“Was told expected delivery was last Friday, no show, actually tipped up afternoon of Monday at which point I was in Brighton installing Screwfix (expensive) version. Not happy, caused lot of stress trying to sort replacement.”

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Posted 10 months ago

Hi Kevin - upon looking into this, we can see your order was out for delivery on Friday 16th June as we had sent your order using the next day delivery service with our courier. Unfortunately, this was completely out of our control and can only apologise on behalf of Parcelforce that your order was not delivered on time.

Posted 10 months ago

“Your snickers work shorts that are advertised at a 30 waist are nowhere near a 30inch waste. Very disappointed”

Helpful Report

Posted 11 months ago

Hi Frawley - we are sorry to hear that you are not satisfied with your purchase. As the supplier, we can only advertise the sizes directly advised from the manufacturer. We would be more than happy to exchange or refund your shorts within our 14 day returns policy. Please email onlineenquiries@expresselectrical.net for further returns information.

Posted 11 months ago

“I haven’t received anything yet? You are trying to find a branch with stock as you have run out but still advertise the goods on your website. How can you send a review when I have not received any goods, bizarre, or is that another floor in your website?”

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Posted 11 months ago

Hi David - we are sorry to hear that you are not satisfied with your experience. We sold out of the items on your order unexpectedly due to the warmer weather and we always aim to keep our customers updated with the status of their order should there be an unexpected delay.

Posted 11 months ago

“Terrible! I ordered and paid for 3 different items to then a day later get a phone call saying they don’t have the items I want.”

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Posted 1 year ago

Hi Robert - we're so sorry we couldn't fulfil your order. Due to high demand, we sold out of the items on your order unexpectedly. If we can help you with anything else, please let us know!

Posted 1 year ago

“Poor delivery”

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Posted 1 year ago

Hi Andy - we are so sorry for the delivery issues. Please contact us at onlineenquiries@expresselectrical.net so that we can look into this.

Posted 1 year ago

“Not even received order yet.”

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Posted 1 year ago

Hi Lauren - we're so sorry you haven't received your order yet. We are looking into this as a high priority so that we can get your order to you as soon as possible. Please get in touch if there is anything else we can help with in the meantime!

Posted 1 year ago

“Told us you had the item, then said you might not have the item. Said you would check and let us know, didn't let us know until we called and asked. Now 4 days down the line and you've credited the goods”

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Posted 1 year ago

Hi Dean - we're so sorry that you're not satisfied with our service. On the odd occasion we are out of stock of an item, we will always try to source it for our customer. This is not always possible and on this occasion we had to issue a refund. We are so sorry about this and hope it doesn't affect you shopping with us in the future.

Posted 1 year ago

“still waiting on the order where is it”

Helpful Report

Posted 1 year ago

Hi Craig - we are sorry to hear that you haven't yet received your order. We tried to give you a call this morning so that we can resolve this for you. Please call us back on 01942 311000 at your earliest convenience.

Posted 1 year ago

“Had these cutters off different companies never an issue got these the other day went to cut a 10mm cable and they have bent absolutely disgusting quality”

Helpful Report

Posted 1 year ago

Hi James - we are very sorry to hear that you are not satisfied with your product. As per our ongoing communications, we are currently looking into this to resolve this for you. If we can help you with anything else in the meantime, please let us know!

Posted 1 year ago

“The parts should be with me on Tuesday, we have Friday and no sign of delivery”

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Posted 1 year ago

Hi there - we are so sorry that you have not yet received your order. Please email us at onlineenquiries@expresselectrical.net so that we can look into this for you.

Posted 1 year ago

“FRAUDSTERS DO NOT USE UNDER ANY CIRCUMSTANCES Ordered items in good faith, advertised as available - they weren’t. Waited over 8 weeks for delivery. Delivery never arrived, Express Electrical blamed courier despite courier never once leaving a card or appearing on my CCTV. Rearranged delivery, didn’t show. Requested refund EXpress Electrical refused as they didn’t have goods in their possession. Parcelforce confirm items back with Express Electrical and still no refund despite asking several times. Have reported to fraud dept of PayPal, my credit card provider and police. DO NOT USE UNDER ANY CIRCUMSTANCES”

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Posted 1 year ago

“My order arrived today but was missing a smoke detector. very difficult to contact them I have sent an email (I think) and tried to contact them via the get in touch messenger which wouldn't sent. Happy to retract this if and when my order is completed.”

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Posted 2 years ago

“How a company loses new customers and customers for life, extremely unprofessional and completely out of touch & incapable. Only service experience this company gave me was when they took my money hundreds of pounds they over promised and certainly didn’t deliver without any apology. Today I celebrate as I finally got my refund through PayPal thanks to them and them only for fighting for my refund as the company wasn’t capable of answering the phone.”

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Posted 2 years ago

“Ordered smoke alarms Jan, said they would arrive in Feb. Never arrived, told they would be shipped first week in March. Waited until the end of March and still didn’t turn up.”

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Posted 2 years ago

“By the look of the reviews I am not the only one who has been scammed by the low prices for the smoke alarms. Requested a refund almost 4 weeks ago and all I get is emails saying my refund has been processed. They claim the money has left their account even though I don’t have my refund yet. AVOID THIS COMPANY. I wish I had checked the reviews first”

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Posted 2 years ago

Express Electrical is rated 4.5 based on 608 reviews