Exam Ninja Reviews

Name: Exam Ninja
Address: Ninja Alliance Ltd, 19 Canford Lane Westbury on Trym, Bristol, Bristol
Rating: 4.77

4.8 Rating 2,675 Reviews

97 %

of reviewers recommend Exam Ninja

4.8

Based on 2,675 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Exam Ninja:

At Exam Ninja we are passionate about kids being prepared for their exams. We sell revision guides, study books and practice papers so your ninjas are ready to combat their exams and emerge victorious!

Visit Website

Phone:

0117 214 0031

Email:

info@examninja.co.uk

Location:

Ninja Alliance Ltd, 19 Canford Lane Westbury on Trym, Bristol
Bristol
BS9 3DQ

Write Your review

Tell us how Exam Ninja made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Exam Ninja 5 star review on 20th December 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received the delivery yet. I am really upset about the delay in receiving the items.”

Helpful Report

Posted 3 years ago

“received the wrong item calling them and sending email no body reply”

Helpful Report

Posted 3 years ago

“I haven’t received my order”

Helpful Report

Posted 3 years ago

“One week passed and no sign of the books. I have no idea when the books will be delivered. If I knew it took so long to arrive, I would have never purchased books from exam ninja.”

Helpful Report

Posted 3 years ago

“Any issues - be prepared to chase up yourself because you won’t be getting any customer service from exam ninja”

Helpful Report

Posted 4 years ago

“Very disappointed as when we got our order is was not what we had ordered. completely the wrong age group and the wrong book too. Have emailed to try and get the correct book resent on saturday. But have not had a reply at all. Very disappointed.”

Helpful Report

Posted 4 years ago

“Still haven’t received my books very disappointed!!!”

Helpful Report

Posted 4 years ago

“Not recieved yet.”

Helpful Report

Posted 4 years ago

“I haven't even received my book yet been waiting ages seems like it lost”

Helpful Report

Posted 4 years ago

“Didnt give me the instant download link”

Helpful Report

Posted 4 years ago

Hi, You don't receive an email, it's on the order confirmation page. Please click on the following link to access your downloads: https://www.examninja.co.uk/index.php?route=account/download Best wishes, Josh @ Exam Ninja

Posted 4 years ago

“I placed my order on the 14 of April 2019. On the 15th April 2019, I received the feedback that my order had been shipped, a photo of the package and a tracking number. I’ve been trying to track the package but it only shows it left UK. I contacted Exam Ninja who advised I check with Canadian Post. I did and they advised they don’t have such a tracking. Been following up without any help. It’s frustrating and I regret having made the order. I only did it out of the reviews but mine was not the case. Exam Ninja...Urgently advice on my package! Or alternatively, please give a refund.”

Helpful Report

Posted 5 years ago

Dear Faith, I'm afraid that since your order was destined for Canada, it may take a little longer to reach you, especially since it was placed over a bank holiday weekend. Please sit tight, your order will get to you imminently and we are in communication with Royal Mail about exactly when you can expect to receive your order. Best wishes, Josh @ Exam Ninja.

Posted 5 years ago

“Still waiting for my order to arrive so can’t comment at the moment”

Helpful Report

Posted 5 years ago

“I paid for express delivery which said 1-2 days, I received it today the 21st and ordered it on the 17th. That is not 2 days that is 5.”

Helpful Report

Posted 5 years ago

“As yet we haven’t received the product we paid for as the delivery company has delivered to another address but can’t even confirm what the address is !!!!!”

Helpful Report

Posted 5 years ago

“Still I didn’t receive my parcel even if I paid for express delivery. I don’t have the tracking number”

Helpful Report

Posted 6 years ago

Dear Ms Cherchi, Thank you for your review and I'm sorry your order didn't get to you within an acceptable time period. We received your order on 31st January and it was shipped via 1st Class Royal Mail post later that day. I've checked the tracking system and for some reason it's taken Royal Mail until this morning (5th February) to deliver your order. Normally, 90%+ of Royal Mail's parcels arrive the following day (when sent via their "24" service) and unfortunately it looks as though your order slipped through their net. I'm sorry for the inconvenience that we have caused you and I have arranged for the £2.95 P&P fee to be refunded back to your card. If you have any further questions, queries or concerns then please don't hesitate to get in contact with me directly. Best wishes, Joshua Geake, Ninja Alliance Ltd T/A Exam Ninja, Suite 513, 179 Whiteladies Road, Clifton, Bristol, BS8 2AG. Tel: 0117 214 0031 Fax: 0117 315 0495

Posted 6 years ago

“Postage was very slow. The same books, by CGP books, arrive the day after ordering from cgbbooks.co.uk and there is no postage if ordering over £20 worth. Disappointing.”

Helpful Report

Posted 8 years ago

Exam Ninja is rated 4.8 based on 2,675 reviews