evolveclothing.com Reviews

Name: evolveclothing.com
Address: Unit 4 Letterkenny Retail Park, Letterkenny
Rating: 4.53

4.5 Rating 1,809 Reviews

88 %

of reviewers recommend evolveclothing.com

Company Reviews

Metrics

Info

4.5

Based on 1,809 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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evolveclothing.com 5 star review on 18th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't right a review when I haven't had my goods yet.”

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“The box the trainers arrived in where completely destroyed not great since this is a gift”

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“Very impressed with the quality of the clothes received. I spent 8ver €200 and need to only return 2 item worth almost €20. I understand that there would be a cost for postage. It is much cheaper for me to return via An Post with tracking rather than DHL . I'm not sure if this option is acceptable. I was also disappointed to see that there is a €3 charge for returning goods through the post. From what I can see there is no such charge for returning items in the shop. I think this is an unnecessary charge and I would not shop in a evolve again as a result.”

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“Adidas t shirt came very nice 👌 did not fit Ordered medium but more like a large .payed for postage to receive then had to pay to send back ....t-shit was £18 ....postage was £8 🤷🏽‍♂️ nearly half the price of the t-shirt .”

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“To small fitting I have to send it back very disappointed”

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“Box was absolutely smashed up not good as a birthday present !”

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“Ordering and delivery process very easy. But I ordered two sizes and had to return one - it cost me £15.93 to return the unwanted one recorded delivery as requested - this is too expensive to make it worthwhile. I ordered some other clothes from a different online company and their returns were free, so I will probably use them in future”

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“Not bad. The packaging wasn't very nice considering the brands and returns are not free.”

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“I ordered 3 items and 1 item received was in the wrong size which was disappointing. There is however a great selection of quality sale items currently available”

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“Delivery was fast and loveley item received, but there was some dirty marks on the blazer which is really disappointing”

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“I purchased from Evolveclothing.com as I seen it on a fashion influencer’s Instagram story. I spotted a dress I liked and it was only available in a size M, I messaged evolveclothing’s Instagram and asked what size a M would be. And I was told it was would be ‘about a size 10’. So I ordered the dress and when it arrived it said on the label it is a size 12. I did love the dress but now it’s unfortunate I have to get alterations done to it. I could not find a size guide on the site for their clothing as every clothes website has different sizing...”

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“Very good service and prompt delivery service. I would like to say that I did try to cancel my order via email through your website nearly straight after I placed my order but it was not accepted. I now have to return my purchase at extra cost to myself.”

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“I need to return a parcel to you . but I dont have a returns label can you advice me how I return to you. I have a return form but no address label for the parcel. Reply a.s.a.p. Mrs P Skidmore order number 105086”

Helpful Report

Hi Pauline, Unfortunately at this time we do not offer a free return service in the UK however it is something we're working on. If you want to return your order we advise doing so via registered post. If there was an issue with your order don't hesitate to get in touch with our customer services team shopping@evolveclothing.com Thanks for getting in touch,

“Efficient service but the wrong size was sent ...”

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“Sent wrong colour jacket”

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“No washing instructions in dress and not on line now to find !! Dress nice but not lined. Lovely colour”

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“Shoes didn’t fit son. Went one errand into Derry to return same and they wudnt take them back. Had to return them by courier. Very very disappointed the way the shop in Derry treated us.”

Helpful Report

Hi Phyllis, Thank you so much for taking the time to leave us your feedback. I'm very sorry to hear that a member of our Derry staff didn't accept your return in store. You are of course entitled to return your online order to any of our premises. We have now requested mandatory online returns processes training for staff in all of our stores to ensure this doesn't happen again. If you'd like to discuss this matter further please don't hesitate to get in contact with us at shopping@evolveclothing.com

“Didn't realise company was based in Eire. Clothing return cost me a packet.”

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“I think you have to return 10% to my Visa Because this is the first order with you and as your announcement on your website.”

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Hi Faris, Thanks for taking the time to leave us a review. Unfortunately the 10% off of your first order only applies to full price items, as both of the items in your order were on sale the discount would not apply. You are of course still free to use the 10% off code on any full price item as the code is valid for a year. Hope to hear from you again soon :)

“Order came very quickly, but so expensive to return if not suitable. I ordered 1 hoodie and it was over £10 to return.”

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evolveclothing.com is rated 4.5 based on 1,809 reviews