evolveclothing.com Reviews

Name: evolveclothing.com
Address: Unit 4 Letterkenny Retail Park, Letterkenny
Rating: 4.55

4.6 Rating 1,968 Reviews

88 %

of reviewers recommend evolveclothing.com

Company Reviews

Metrics

Info

4.6

Based on 1,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

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“Great service and quick delivery”

Helpful Report

Hi Jayne, Thank you for taking the time to leave us a review today! We're delighted to hear you were happy with the speed of our delivery. We hope to hear from you again soon.

“Great site and customer service ♥️”

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“Great online service.. order arrived 4 days before scheduled... would recommend this site to a lot of people”

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“Fantastic service, will definitely be back”

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“Efficient service but the wrong size was sent ...”

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“The quality of service and attention to detail goes above and beyond. Lovely family run business.”

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“genuine value”

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“I Was very impressed ,prompt service and better value then shop”

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“Sent wrong colour jacket”

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“Excellent service. Ordered online & had item the following day. Spoke with Travis over the phone & he couldn’t have been more helpful & polite.”

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“Thank you Evolve for getting me my son's trainers before Xmas. The communication could have been a little better in terms of sending me a mail to let me know the parcel had been despatched but that is a tiny gripe. Trainers have arrived and on 1st inspection are exactly as described. I will definitely give you my custom again. Thanks evolveclothing.com”

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“No washing instructions in dress and not on line now to find !! Dress nice but not lined. Lovely colour”

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“Through my own fault I ordered the wrong size of clothing, absolutely nothing wrong with the clothing, the customer service was second to none and the refund was rapid. Using internet services can at times be a risk however not with evolve. Would recommend and would not hesitate to use again in the future . Thanks kevin”

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“Great service. Very fast delivery. The product was even better than the photo of it so I was delighted.”

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“Excellent service!! Super value, and delivery was almost next day. Can not recommend highly enough and will be ordering again.”

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Hi Jeff, Thank you so much for taking the time to leave us a review today! We're delighted to hear your order arrived in a timely manner! We hope to hear from you again soon :)

“Item I sent for was damaged so was not sent to me which I appreciate. I was offered a refund which I accepted but have not received my refund. I have emailed three times but received no reply.”

Helpful Report

Hi Eleanor, Thanks for taking the time to get in touch with us. Unfortunately we hadn't received any correspondence to the original e-mail we had sent to you on 09/12/2019. Our policy is to wait 10 working days for a reply to any orders that have issues and if no response is received we refund the order. Apologies if there was some confusion. Your refund has now been processed by a member of our team, if you would like to discuss anything further, don't hesitate to get in touch with us at shopping@evolveclothing.com

“Evolve are brilliant I ordered an item one day at lunch time and it arrived the next day at 4 o’clock Couldn’t have been better Thanks Evolve Happy Christmas”

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Hi Maureen, Thanks so much for taking the time to leave us a review today! We're absolutely thrilled your order was with you in time! Have a Merry Christmas and we hope to hear from you again soon :)

“Fantastic value and great quick delivery”

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Hi Gabrielle, Thanks so much for taking the time to leave us a review! We're delighted that your order got to you on time! We hope to hear from you again soon :)

“Shoes didn’t fit son. Went one errand into Derry to return same and they wudnt take them back. Had to return them by courier. Very very disappointed the way the shop in Derry treated us.”

Helpful Report

Hi Phyllis, Thank you so much for taking the time to leave us your feedback. I'm very sorry to hear that a member of our Derry staff didn't accept your return in store. You are of course entitled to return your online order to any of our premises. We have now requested mandatory online returns processes training for staff in all of our stores to ensure this doesn't happen again. If you'd like to discuss this matter further please don't hesitate to get in contact with us at shopping@evolveclothing.com

“Didn't realise company was based in Eire. Clothing return cost me a packet.”

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evolveclothing.com is rated 4.6 based on 1,968 reviews