Evolution Extra Reviews

Name: Evolution Extra
Address: Thompson Close,Chesterfield, ,, Chesterfield
Rating: 4.84

4.8 Rating 8,155 Reviews

98 %

of reviewers recommend Evolution Extra

Company Reviews

Metrics

Info

4.8

Based on 8,155 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Evolution Extra:

Evolution Extra is Evolution Funding's specialist department for customers with impaired credit. Evolution Funding is the UK's largest motor finance broker.

Partnering with the UK’s most reputable dealers, we work together with our panel of specialist lenders to get you the best possible outcome for your circumstances.

Our market-leading service combined with our innovative technology allows us to ‘hold your hand’ throughout the finance journey. Our goal is to enable you to drive away in your new car as quickly and efficiently as possible.

We are multi-award winning year on year and it’s all down to delivering the highest possible standards of service to both our dealers and you. We look forward to helping you soon.

Evolution Funding Limited and associated trading styles are authorised and regulated by the Financial Conduct Authority for credit brokerage. We are a credit broker, not a lender. Our FCA number is 823324.

Visit Website

Phone:

01246 458 801

Email:

sarahsimpkins@evolutionfunding.com

Location:

Thompson Close,Chesterfield, ,
Chesterfield
S41 9AZ

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Evolution Extra 5 star review on 12th March 2024

657

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took so long to sort out made promises it will be sorted had to chase constantly no wouldn’t use you again”

Helpful Report

(Dominic R.) - Posted 4 years ago

Hi James, sorry it took a little longer than planned. We were restricted to the new year opening hours of the lender. Sorry it didn’t go according to plan Best regards. Evolution Extra.

Posted 4 years ago

“Still no cash landed in deals account, also lied to said the Money was sent when infact it was jut due to go out till 1600 hrs that day.”

Helpful Report

(Richard G.) - Posted 4 years ago

Hi Daniel, I’m so sorry thinks didn’t go according to plan. Unfortunately the transfer of funds from the lender to the dealer was out of our hands, and subject to banking clearances. I’m sorry if this has tainted your experience with Evolution Extra, it is very rare things like this happy, but I offer full apologies.. Enjoy the car, and let us know if we can assist any further. Best regards.

Posted 4 years ago

“Was put as a risk of missing a payment so you increase the finance price which makes it more likely to miss a payment. Seems like you’re trying to make people miss a payment to ruin their credit”

Helpful Report

(Richard G.) - Posted 4 years ago

Hi Mitchell. We actually facilitate the loan between your dealer and the funder in question. Evolution do not set the APR nor the payment, is the funder that calculates this based on customers credit profiles and history. We are sorry you felt our part of the journey was not as expected and I apologise personally on behalf of Evolution and the funder in question. Best Evolution Extra

Posted 4 years ago

“You made it so hard for me”

Helpful Report

(Will) - Posted 5 years ago

Sorry to hear that David, can you elaborate any further please? Thank you

Posted 5 years ago

“I could not understand why I had so many finance documents sent (something wrong your end ) I am paying a lot of money for this finance I expected best jess who organised the finance was good she. Kept me upto date but felt I was given excuses which were just excuses because something Must me wrong your end to be honest I was so close to pulling out if the deal hand not gone through this week”

Helpful Report

(Jessica) - Posted 5 years ago

Hi William, Good to speak to you today. Sorry if you were left a confused on the day of the call. Hopefully everything is crystal clear now as explained. By all means as we discussed, give my contact details to your friend at work and Im sure we will be able to assist him get into a new car as well. Best regards Evolution Extra

Posted 5 years ago

“Customer service was appalling. I was constantly calling for update on case only to be told that it was being dealt with and my call would be returned which never happened. I was without a car for over a week which almost put my employment at risk as a car is essential for my role. As my credit rating is poor I had no other option than to use Evolution unfortunately. Would not recommend they to anyone.”

Helpful Report

(Corey) - Posted 5 years ago

Marcia, we are so sorry to hear you feedback. I have emailed you direct my mobile number, please call me to discuss, and so i can explain where the breakdown was in communication was Best regards Look forward to speaking to you Evolution Extra

Posted 5 years ago

“He answered very slow on my question, never called me back,”

Helpful Report

(Dominic) - Posted 6 years ago

We sincerely apologise that you feel this way Marius. We have picked up your issue with the dealer, but they have failed to respond. perhaps try going direct to the dealer yourself to see if they can resolve your issue? Thanks Evolution Extra

Posted 5 years ago

“First I went for a Ford B-MAX and the payments was going to be £143 then i change the car and went for a Nissan Nissan Qashqai the cars was the same price but the Qashqai was going to be 184 for a month”

Helpful Report

(Aidan) - Posted 6 years ago

“Need to learn work means work when u r a HGV driver and no I don't have a minute or it won't take long”

Helpful Report

(Alexander) - Posted 6 years ago

Thanks David, we appreciate your feedback and understand it’s not always convenient to speak, especially if you are in control of such a large truck. We are going to look into our process, for applicants who disclose they are drivers and see if we can devise an alternative process or better way of communicating with such applicants Appreciate your feedback Regards

Posted 6 years ago

“Nightmare, even the car dealer said it's the first time and hopefully the last he has to use you, still haven't had certain questions answered. Asked for call back and it never happened. The text I have and the letter you sent have different dates for the payments.”

Helpful Report

(Alexander) - Posted 6 years ago

Hello Victoria, I, my name is Paul Hibbert, I am the Head of Evolution Extra. I am going to personally look into this for you and I will respond back after I have liaised with the funder in question, regarding dates you mentioned Would you be able to email me at paulhibbert@evolutionfunding.com to let me know what the exact concerns are/were in relation to the certain questions you had please, and i will personally deal with it for you. Sorry you felt this way. Kindest regards Evolution Extra

Posted 6 years ago

“Poor communication. Asking for a review is the first email from them. As a customer I had to call over and over for updates .”

Helpful Report

(Aidan) - Posted 6 years ago

Hi Loredana. We are so sorry you felt this way. Unfortunately the funder that approved you does not have the "E-Sign" facility so you were unable to complete the agreement at home. Josh, spoke with you yesterday, and we are investigating as to why you have not received the email "staged" communications to keep you abreast of where your application is the process. Again, sorry things didn't go according to plan, but your feedback will ensure this does not happen again to other customers. Kindest regards Evolution Extra

Posted 6 years ago

“No one had a clue what they were doing the amount of stress I went through, and it took alot longer than it should ofn”

Helpful Report

(Nathan) - Posted 6 years ago

Hi Jake, firstly many thanks for the feedback. Having looked into the matter on your behalf, i can see and appreciate your frustration. a chain of errors, firstly from the dealer, adjusting deposit amount on the invoice, that meant a resign. Then issues with the funders digital E-Sign system, meaning you had to complete a resign. Having looked into the case, we do apologise, on behalf of all parties and will be providing the funder your actual feedback, so they can ensure their systems are more robust. Sincere apologies Jake and we hope you enjoy the new car. Regards Evolution Extra

Posted 6 years ago

“The service was an absolute snails pace! It took the best part of a month to finalise everything just because everything was not asked for all at once. Every time I thought you had everything, you asked for something else and that slowed up the process; especially as I had to get items from third parties”

Helpful Report

(Will) - Posted 6 years ago

Hi Paula, I trust you are well. Thank you for providing the feedback, it appears that your dissatisfaction relates to the time taken and the request of "proofs' Having looked into the case, i can confirm we waited and requested numerous times ourselves, and via your dealer; from the 16th of June to the 3rd of July; additional proofs that the funder required for verification purposes. When we received the required detail, the agreement was converted the very same day. That said, you have expressed dissatisfaction, and I can only apologise for this on behalf of the funder who needed the detail. All our funders work to extremely strict affordability rules, and identification requirements, to ensure the loans they offer are affordably and secondly that they are lending to the right customers and not fraudulent imposters who have gained customers details. Again we are sorry, but sincerely hope you do enjoy your new Dacia! Kindest regards Evolution Extra

Posted 6 years ago

“My paperwork was returned to the dealer as VAT had not been added to the credit agreement correctly. There was a delay of 1.5 days between the paperwork being sent in the first instance and returned to the dealer. Thereafter I was contacted and asked for proof of address. After sending my proof of address (a telephone landline bill) I was informed at 2pm that this would be sent to the lender and I would hear back. I am yet to hear from your company if this was acceptable. I was thereafter made aware by the dealer at 1545 hrs that this had not been accepted and that a utility bill was required. Having sent my last electricity bill I was informed that this was not acceptable and that the only thing that would be accepted by the lender was a bank statement that had been sent to me via royal mail. I do my banking online and do not receive bank statements. After much toing and froing for 24 hours I decided to contact the lender directly re my proof of address. I was asked by them to email the proofs that I had already sent to yourselves and they would look at them. They also stated that the only proof they had received from you was a letter from HMRC. The proofs that I sent to the lender were identical to those which had previously been sent you. Within an hour of my contacting the lender the proofs were accepted and the money was paid to the dealer. I feel that a lot of unnecessary stress was caused by your refusal to accept these documents and the delay in getting finance signed off and paid to the dealer.”

Helpful Report

(Nathan) - Posted 7 years ago

Hello Elaine, first may I apologies, that the process wasn't quite up to your expectations. Having looked into the case, we appear not to have received the proofs you sent over. There also appears to be a timeline break down in communications between the dealer and yourself, as well as the dealer submitting incomplete documents to ourselves to check, so we couldn't submit an incomplete file to the lender. However, we don't condone the fact that your experience has been tainted, as like me, no doubt, collecting a new car is like "Christmas Day" and you can't wait to get the "present", and if anything slows this down, it's not good. We do apologise firstly on our behalf and on behalf of the dealer and the lenders "proof" requirements for verification purposes. We will liaise with your dealer, to ensure, for the next customer, things go as smoothly as possible and these breakdowns you experienced, don't happen again. We do hope now that you have the car, that you and the family are really enjoying it. We appreciate your feedback and will act on it. Kindest regards Evolution Extra

Posted 7 years ago

“A lot of emails to and from each other requesting different types of documents in different formats and very frustrating. I understand that the funder has ultimate say on if the documents are acceptable or not, however it would be helpful if Evolution could come to agreements with funders for more modern ways of accepting documents they request”

Helpful Report

(Will) - Posted 7 years ago

Hi Kirsty, firstly apologies, that you felt the process was a little frustrating. Having looked into the case, it appears your dealer, has changed the vehicle 4-5 times as well as the figures from the original one that they submitted. Each time this happens the funder has to re-approve the new figures and vehicle, and this could possibly lead to further "proof" requirement being sought and more time added to the process. This in turn has dragged out the process probably a little longer that we all would have liked. We actually do pride ourselves in the technology we use, in order to assist you to get the proofs to us. "My Garage" is the link we sent to you, that allows you to photograph the requested proofs, and once you have submitted them we have them instantly to review and approve. From receiving the initial application on the 18th of Feb, your agreement was converted on the 21st of Feb. This is not so bad considering the funders work limited hours on Saturday and don't open on Sundays at all. Regardless, of the above we acknowledge your comments and will look at our processes to see what we could possibly do better for other customers going forward. We appreciate your comments, but mostly, we sincerely really do hope you are enjoying your new car now. Kindest regards Evolution Extra.

Posted 7 years ago

“They never phone back when they say their going, this happened twice”

Helpful Report

(Daniel) - Posted 7 years ago

Robert, I am personally looking into your comments and we will respond. As you can see from the vast majority of the other extreemly positive feedback, this seems out of character for us. Await an update please. Regards Evolution Extra

Posted 7 years ago

“It all started so well, after speaking to Elliot, and sending all the things he needed, I got the acceptance, Elliot told everything was fine and I would be able to Pick my car up on the Friday 26th August. I then rang the dealer, and they heard nothing, All day Saturday I waited. Nothing. Then I rang and got told it will be sorted before the end of the day. NOTHING. Sunday came and went, Monday still nothing. Then Tuesday morning at 8.30 I rang your company and spoke to someone else, who informed me that there was a problem with the transfer of funds, and I would not be able to collect my car until the Friday 2nd September. Then I spoke to the dealer telling them I would cancel the purchase and suddenly I get a call saying it has gone through and I can collect the car on Tuesday 30th August. It was a lot of miss communication. And I got quite stressed about it all. Then I get a phone call at work yesterday, asking when I would like to collect the car.?????? I told the lady that I picked it up on Tuesday. She had no idea about this. I think you people need to communicate alot better.”

Helpful Report

(Elliot) - Posted 7 years ago

Hello karen, we hope you are well. I've personally looked into your comments via our internal audit trail. Unfortunately, the timeline was out of our control. Initially the dealer, made an error on the Invoice (incorrect figures) so we requested a revised voice from the dealer. Once we had received this (24 hours later), we submitted the payout file to the funder. The funder could not then execute the deal as the new car had outstanding finance on it. Once the dealer had sent the outstanding settlement for this to the funder, we, the dealer and your finance company had to wait for this to clear. We never advise customers that cases are paid out until we have received remittance. None the less, getting a new car is an exciting time, and when things get delayed, it does get frustrating, i've been there, it spoils that Xmas day feeling. Albeit things were out of our control, we are sorry your experience with Evolution Extra wasn't as planned. We sincerely hope you enjoy the new car though! Regards Evolution Extra

Posted 7 years ago

“Waited five days to get the car after I was told everything was complete and after I signed the contract. I was then called up every few hours to scan fill something out and send it over.”

Helpful Report

(Will) - Posted 7 years ago

Hi Michael, many thanks for taking the time out to let us have your feedback. The funder that financed your new car, is extremely new to us, and we are still integrating their systems and processes and we are really sorry that things didn't go according to plan. We have shared your feedback with this new funder with a view to assisting them getting things right quicker, when they start a new relationship. We hope the car is everything you hoped! Kindest regards Evolution Extra

Posted 7 years ago

“Initially everything was good, spoke to & confirmed everything that needed to, had message to say been granted. I travelled & signed all relevant paperwork at garage, then after the 24hrs travelled to collect the vehicle. Only to be told that yourselves were now questioning another financial obligation I had, no where in any form I filled out or signed did it ask this question?!? The garage I was dealing with were as infuriated as me as to why only now was this being brought up? After a lengthy conversation on the phone about every detail of my income & having to justify why I wanted an additional car- which might I add isn't really anyone's business as long as I can afford it!! I do understand there are certain protocols etc etc, but to get to the late stage where I was at the garage to pick the car up, then come with all the additional queries, those questions could of been asked & answered a whole lot sooner! I drive for a living, all over Europe so cannot just pick up a call - hence why people take time off to sort these things out, but still I found myself answering calls at the side of the road. Then during a phone call to confirm last details the monthly payment amount was incorrect, I had to ask for it to be checked as someone couldn't use a calculator! All in all what I thought, and in my previous experience, was a simple process to go through turned out to be far from it!”

Helpful Report

(Daniel) - Posted 7 years ago

Good afternoon Mr. Simpson. We are so sorry that our involvement in the process was an inconvenience to you, and that things initially didn't go according to plan as you may have wished. I have looked into the matter on your behalf. The funder had requested proof from you that you were going to settle off your existing account, so we relayed this information on to you. They subsequently decided they didn't require this proof in a bizarre change of mind for what ever reason and your new finance agreement was then paid out. I can only apologise on behalf of the funder and Evolution Extra, but caveat that with: In any lending decision, the funder must have all the facts prior to actually converting any agreement. These are their rules and lending guidelines that we have to work within for all our funders. At any stage prior to converting any loan, a lender can request additional detail or information, to ensure they are making the correct decision in line with being a responsible lender. We are passionate about ensuring that customers are extremely happy with what we do and to that end, your feedback will be used and shared back with the funder to enhance processes and additional proof requests. We sincerely hope you do enjoy the new Ford Mondeo Titanium! Kindest regards Evolution Extra

Posted 7 years ago

Evolution Extra is rated 4.8 based on 8,155 reviews