Karen Portsmouth
It all started so well, after speaking to Elliot, and sending all the things he needed, I got the acceptance, Elliot told everything was fine and I would be able to Pick my car up on the Friday 26th August. I then rang the dealer, and they heard nothing, All day Saturday I waited. Nothing. Then I rang and got told it will be sorted before the end of the day. NOTHING. Sunday came and went, Monday still nothing. Then Tuesday morning at 8.30 I rang your company and spoke to someone else, who informed me that there was a problem with the transfer of funds, and I would not be able to collect my car until the Friday 2nd September. Then I spoke to the dealer telling them I would cancel the purchase and suddenly I get a call saying it has gone through and I can collect the car on Tuesday 30th August. It was a lot of miss communication. And I got quite stressed about it all. Then I get a phone call at work yesterday, asking when I would like to collect the car.?????? I told the lady that I picked it up on Tuesday. She had no idea about this. I think you people need to communicate alot better.
7 years ago
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