My paperwork was returned to the dealer as VAT had not been added to the credit agreement correctly. There was a delay of 1.5 days between the paperwork being sent in the first instance and returned to the dealer. Thereafter I was contacted and asked for proof of address. After sending my proof of address (a telephone landline bill) I was informed at 2pm that this would be sent to the lender and I would hear back. I am yet to hear from your company if this was acceptable. I was thereafter made aware by the dealer at 1545 hrs that this had not been accepted and that a utility bill was required. Having sent my last electricity bill I was informed that this was not acceptable and that the only thing that would be accepted by the lender was a bank statement that had been sent to me via royal mail. I do my banking online and do not receive bank statements. After much toing and froing for 24 hours I decided to contact the lender directly re my proof of address. I was asked by them to email the proofs that I had already sent to yourselves and they would look at them. They also stated that the only proof they had received from you was a letter from HMRC. The proofs that I sent to the lender were identical to those which had previously been sent you. Within an hour of my contacting the lender the proofs were accepted and the money was paid to the dealer. I feel that a lot of unnecessary stress was caused by your refusal to accept these documents and the delay in getting finance signed off and paid to the dealer.