Evolution Extra Reviews

Name: Evolution Extra
Address: Thompson Close,Chesterfield, ,, Chesterfield
Rating: 4.84

4.8 Rating 8,841 Reviews

98 %

of reviewers recommend Evolution Extra

Company Reviews

Metrics

Info

4.8

Based on 8,841 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Evolution Extra:

Evolution Extra is Evolution Funding's specialist department for customers with impaired credit. Evolution Funding is the UK's largest motor finance broker.

Partnering with the UK’s most reputable dealers, we work together with our panel of specialist lenders to get you the best possible outcome for your circumstances.

Our market-leading service combined with our innovative technology allows us to ‘hold your hand’ throughout the finance journey. Our goal is to enable you to drive away in your new car as quickly and efficiently as possible.

We are multi-award winning year on year and it’s all down to delivering the highest possible standards of service to both our dealers and you. We look forward to helping you soon.

Evolution Funding Limited and associated trading styles are authorised and regulated by the Financial Conduct Authority for credit brokerage. We are a credit broker, not a lender. Our FCA number is 823324.

Visit Website

Phone:

01246 458 801

Email:

sarahsimpkins@evolutionfunding.com

Location:

Thompson Close,Chesterfield, ,
Chesterfield
S41 9AZ

Write Your review

Tell us how Evolution Extra made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Evolution Extra 5 star review on 21st September 2025

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They never phone back when they say their going, this happened twice”

Helpful Report

(Daniel) - Posted 9 years ago

Robert, I am personally looking into your comments and we will respond. As you can see from the vast majority of the other extreemly positive feedback, this seems out of character for us. Await an update please. Regards Evolution Extra

Posted 9 years ago

“It all started so well, after speaking to Elliot, and sending all the things he needed, I got the acceptance, Elliot told everything was fine and I would be able to Pick my car up on the Friday 26th August. I then rang the dealer, and they heard nothing, All day Saturday I waited. Nothing. Then I rang and got told it will be sorted before the end of the day. NOTHING. Sunday came and went, Monday still nothing. Then Tuesday morning at 8.30 I rang your company and spoke to someone else, who informed me that there was a problem with the transfer of funds, and I would not be able to collect my car until the Friday 2nd September. Then I spoke to the dealer telling them I would cancel the purchase and suddenly I get a call saying it has gone through and I can collect the car on Tuesday 30th August. It was a lot of miss communication. And I got quite stressed about it all. Then I get a phone call at work yesterday, asking when I would like to collect the car.?????? I told the lady that I picked it up on Tuesday. She had no idea about this. I think you people need to communicate alot better.”

Helpful Report

(Elliot) - Posted 9 years ago

Hello karen, we hope you are well. I've personally looked into your comments via our internal audit trail. Unfortunately, the timeline was out of our control. Initially the dealer, made an error on the Invoice (incorrect figures) so we requested a revised voice from the dealer. Once we had received this (24 hours later), we submitted the payout file to the funder. The funder could not then execute the deal as the new car had outstanding finance on it. Once the dealer had sent the outstanding settlement for this to the funder, we, the dealer and your finance company had to wait for this to clear. We never advise customers that cases are paid out until we have received remittance. None the less, getting a new car is an exciting time, and when things get delayed, it does get frustrating, i've been there, it spoils that Xmas day feeling. Albeit things were out of our control, we are sorry your experience with Evolution Extra wasn't as planned. We sincerely hope you enjoy the new car though! Regards Evolution Extra

Posted 9 years ago

“Waited five days to get the car after I was told everything was complete and after I signed the contract. I was then called up every few hours to scan fill something out and send it over.”

Helpful Report

(Will) - Posted 9 years ago

Hi Michael, many thanks for taking the time out to let us have your feedback. The funder that financed your new car, is extremely new to us, and we are still integrating their systems and processes and we are really sorry that things didn't go according to plan. We have shared your feedback with this new funder with a view to assisting them getting things right quicker, when they start a new relationship. We hope the car is everything you hoped! Kindest regards Evolution Extra

Posted 9 years ago

“Initially everything was good, spoke to & confirmed everything that needed to, had message to say been granted. I travelled & signed all relevant paperwork at garage, then after the 24hrs travelled to collect the vehicle. Only to be told that yourselves were now questioning another financial obligation I had, no where in any form I filled out or signed did it ask this question?!? The garage I was dealing with were as infuriated as me as to why only now was this being brought up? After a lengthy conversation on the phone about every detail of my income & having to justify why I wanted an additional car- which might I add isn't really anyone's business as long as I can afford it!! I do understand there are certain protocols etc etc, but to get to the late stage where I was at the garage to pick the car up, then come with all the additional queries, those questions could of been asked & answered a whole lot sooner! I drive for a living, all over Europe so cannot just pick up a call - hence why people take time off to sort these things out, but still I found myself answering calls at the side of the road. Then during a phone call to confirm last details the monthly payment amount was incorrect, I had to ask for it to be checked as someone couldn't use a calculator! All in all what I thought, and in my previous experience, was a simple process to go through turned out to be far from it!”

Helpful Report

(Daniel) - Posted 10 years ago

Good afternoon Mr. Simpson. We are so sorry that our involvement in the process was an inconvenience to you, and that things initially didn't go according to plan as you may have wished. I have looked into the matter on your behalf. The funder had requested proof from you that you were going to settle off your existing account, so we relayed this information on to you. They subsequently decided they didn't require this proof in a bizarre change of mind for what ever reason and your new finance agreement was then paid out. I can only apologise on behalf of the funder and Evolution Extra, but caveat that with: In any lending decision, the funder must have all the facts prior to actually converting any agreement. These are their rules and lending guidelines that we have to work within for all our funders. At any stage prior to converting any loan, a lender can request additional detail or information, to ensure they are making the correct decision in line with being a responsible lender. We are passionate about ensuring that customers are extremely happy with what we do and to that end, your feedback will be used and shared back with the funder to enhance processes and additional proof requests. We sincerely hope you do enjoy the new Ford Mondeo Titanium! Kindest regards Evolution Extra

Posted 10 years ago

Evolution Extra is rated 4.8 based on 8,841 reviews