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Everything Branded Reviews

4.8 Rating 6,820 Reviews

97 %

of reviewers recommend Everything Branded

Company Reviews

4.8

Based on 6,820 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Everything Branded:

Everythingbranded.co.uk

Specialise in bespoke and overprinted promotional products for businesses around the world. Brands that we work with include household names such as Samsung, the NHS, ITV, Tetley, BAE Systems, Gala and Lufthansa - just to name a few!

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Everything Branded 5 star review on 24th November 2023

Everything Branded 5 star review on 2nd August 2023

Everything Branded 5 star review on 20th July 2023

Everything Branded 5 star review on 11th July 2023

Everything Branded 5 star review on 15th June 2023

Everything Branded 5 star review on 30th May 2023

Everything Branded 5 star review on 30th May 2023

215

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor experience dealing with this company. Lack of effective communication and then delivery of a product that was below the standard I expected. Dealing with them after this poor experience was again not good. A 50% refund was given on the product when a 100% refund should have been given. I have learned a lot from dealing with them and I will go to a smaller family run company for any future branding requirements.”

Posted 1 month ago

“This company is a total scam, shows prices online but when you go to order the quote a price three times as much! Plus the woman on the phone didn't even know where the company was based and said is was in LIE - Chester, lol! its all a big lie and a scam so avoid at all costs! You can not order online, you have to order over the phone, very dodgy.”

Posted 1 month ago

“We ordered 500 advertised "bike stands" from this company and I quote from their website that they "will prevent your bike sinking into soft ground". From the start, we specifically stated these were for a charity event which we were donating to and we'd need them for Christmas. The order was finalised and paid for on the 17th of November. A sample photo was sent on the 6th of December. The logo and design looked all OK, and we were happy with the design (albeit a bit small but we didn't mind this). On the 13th of December all 500 were received, however, I emailed them straight away to express our surprise and disappointment.... The "bike stands" are a soft silicone rubber, which is extremely soft and flexible. It wouldn't be difficult to figure out that such a soft compound will just sink into the ground and is not by any means suitable for holding 150+kg motorcycles on its side stand. Had we have known that they were made of rubber, we would not have ordered them. If you look at the typical materials for a motorcycle stand puck, they start off as an ABS plastic, something more solid and capable of stopping a bike from sinking into the ground. This proved even more problematic for us due to the promises we had made for a charity event with just a couple of weeks to go to find an alternative. The last thing that we want is these riders’ pride and joy sinking into the ground and our company as printed on the puck being responsible for it. I sent all videos and photos to demonstrate the unsuitability of the product on the 18th of December. Followed up again on the 20th of December. Followed up again on the 2nd of January 2024. And as I write this today (6th January) it has been almost 3 weeks since we've had any correspondence from EverythingBranded, in particular I name "Jake" and "Jay" who were meant to be dealing with our complaint.”

Posted 3 months ago

“Utterly shambolic. They've taken the money but over a month after the order was place there is no product, no delivery information, no refund, no communication. The live chat and telephone service (both presumably run by third-parties) make promises of email or telephone follow-up that never comes. If it goes on any longer, the next stop will be a report to the police for fraud.”

Posted 4 months ago

Hi Rob, Firstly, our sincere apologies for the below-par experience you have had with us. We always aim to deliver the best possible experience for all our customers but unfortunately, this was not displayed here. Your case has been forwarded to a sales team leader who will be looking into this immediately to find a suitable resolution for you as soon as possible. We appreciate your feedback and will be sure to take it on board to improve our customer service for all customers in the future. Apologies once again, and we hope to hear back from you again soon. - EverythingBranded Customer Service

Posted 4 months ago

“What kind of company is this!!! seems like they don't want your business!! been trying to place an order since yesterday and all we get is someone will call you!!! They have an outside company that answers the call and says I will pass on the message and get someone to call you back without any time frame! They ask you to fill out the form on the website but it doesn't give any reference number same on the chat when it works! I hope you will take this feedback and do something with it! All I would say to everyone who needs items urgently good luck using this company!”

Posted 5 months ago

Hi there, Apologies for the delay in getting back to you - a member of staff is looking into this now and will get back to you as soon as possible. As you can see from our thousands of 5-star reviews, customer service is one of our top priorities and we always try to ensure every customer is delivered a world-class experience. Thanks for your feedback - we will take this on board to improve our service and deliver better experiences to all our customers. - EverythingBranded Customer Service

Posted 5 months ago

“Disorganised and useless. Having multiple items printed and all have gone wrong. Was under the impression that everything was being printed having been signed off and paid, but over a week later they're losing emails, and nothing is in production despite assurances it was. I'm now 36 hours away from our largest event of the year with no stock, and I'm cancelling half my Christmas pre-orders as Everything Branded is unable to produce what had been agreed. Waste of time. AVOID.”

Posted 5 months ago

Hi there, We sincerely apologise for all the issues you have stated above. We always hold ourselves to the highest standards of customer service and satisfaction, and unfortunately, this was not the case here. Your feedback has been passed on to a team leader, who will be looking into this immediately to find a suitable solution as soon as possible. Thank you for your feedback - we will be sure to take this on board to improve our services for all customers. - EverythingBranded Customer Service

Posted 5 months ago

“I previously gave a very high rated review of my experience with Everything Branded and Sam, our Account Manager but as the time has now come when I was assured our order would arrive that has changed significantly. Sam continues to attempt to be so very helpful but not really, not at all. I have already wasted enough time on this so I am summing up. Originally I was not going to pursue the order because of timing but Sam gave me a call and assured me it would be delivered in time. I was very clear from the get go about my absolute deadline of Nov. 15th. I reached out to him last week to find out the shipping details and he came back saying it will be shipped on the 8th. This week it turns out the factory is having supply issues and the batteries haven't arrived so the order will be delayed until Nov. 25th but good news another factory has 50 of them they willing to sell us at a reduced rate that MAY get in by next week. I respectfully request to cancel the order and am told it's not a possibility. I was explicit on my deadlines, assured they would be here and now they can't be completed because the factory is having supply issues, the order isn't even close to being shipped and the last communication today broaden the completion from one day to expand almost a full week. This situation calls for an order cancelation and refund.”

Posted 5 months ago

Hi Vanessa, Firstly, we apologise for the issues you have stated above. We always hold ourselves to the highest standards of customer service and satisfaction, and unfortunately, this was not the case on this occasion. A member of staff will be looking into this immediately to find a suitable solution. Thank you for your feedback, and apologies once again. - EverythingBranded Customer Service

Posted 5 months ago

“If you want poor quality, use this company. We ordered bags that we paid for, were not made to our spec, and were printed in a way that rendered the finished production unusable. Print was uneven, rendered with a final color that was not to spec, and the overall quality was terrible. We didn't even ship the final production because it was unusable. When we asked for a partial refund, we were basically told no. I repeat - do not use or trust this company.”

Posted 5 months ago

Hi there, Firstly, we apologise for the issues you have stated above. We always hold ourselves to the highest standards of customer service and satisfaction, and unfortunately, this was not the case on this occasion. A member of staff will be looking into this immediately to find a suitable solution. Thank you for your feedback, and apologies once again. - EverythingBranded Customer Service

Posted 5 months ago

“Looked on the website to buy some branded gin glasses and sent an enquiry in. The sales rep sent back everything but a gin glass quote, so I went back to her again to say I asked for a gin glass cost. She then told me that they no longer stock gin glasses. Explained maybe she should have started with that! She then just replied and said thanks for your response!! Rude customer service and attitude, great service from Normalya Mocado”

Posted 6 months ago

“I'm disappointed by the absence of a delivery date for my recent order and the unresponsiveness of your customer service team. I placed my order for straws on 31 August and have not received any information regarding its expected delivery. Additionally, my attempts to reach out to customer service for assistance have gone unanswered. Can you please assist me promptly?”

Posted 7 months ago

“Ordered from Everything Branded - delivered on time and to a very tight deadline, great...... however 83 of the 250 ordered were incorrectly printed on the business logo to read Ali instead of All - contacted the company immediately no response for two months - and only then due to us following it up and cc'ing the company into the email rather than just the rep. Anyway back and forward emails wanting the same pictures of the printing error resent and then they ask for a photo of all 83!! really, as if anyone in business has the time to faff with all of that - DO NOT ORDER WITH THIS COMPANY go somewhere where they will treat you fairly and appreciate your business!! Total joke.”

Posted 7 months ago

Hi there, thank you for taking the time to let us know about your experience. We apologise for all of the inconveniences you have faced in the process of ordering with us. As you can see from our 6500+ other reviews, we always aim to ensure our customers receive the best experience and highest quality of products possible. We take customer feedback very seriously and will take this feedback on board to make things better in the future. Please also feel free to reach out with any further feedback and suggestions. - Customer Service, EverythingBranded

Posted 6 months ago

“Postage is terrible. I can get products direct from China for less that your UK postage. £14 for a small item is outrageous I think🤔👎”

Posted 8 months ago

Hello there, We are so sorry to hear that your experience with us was not satisfactory. As we are a promotional products company, a lot of our customers tend to buy in bulk. However, as you have placed a sample order, we do charge a delivery fee which will have shown clearly in your total cost before buying. If you wish to speak with one of our account managers, they will be more than happy to help. Customer service is a priority for us, and we want to provide the best experience possible for everyone. If you have any further questions, please feel free to call us directly. Regards, The Customer Service team.

Posted 8 months ago

“No response on chat or any tracking information given. Scam?”

Posted 8 months ago

Hi Jason, we are so sorry to hear that you felt you were not responded to accordingly on our chat system and that your experience with us was not satisfactory. Rest assured, I can confirm we are not a scam, and as you can see from our other reviews, customer service is a priority for us. We want to provide the best experience for our customers, and I understand a member of our team has now reached out to you. If you have any further questions, please feel free to call us directly. Regards, the Customer Service Team

Posted 8 months ago

“Terrible service It was only after I.ordered. the receipt said £14 delivery charge. For 1 kids backpack in red. Tried to cancel and no.one would get back to me. Also can't find an account in wich iv ordered. Wondering. If its a scam company”

Posted 8 months ago

Hi there, We are so sorry to hear that your experience with us was not satisfactory. As we are a promotional products company, a lot of our customers tend to buy in bulk. However as you have placed a sample order, we do charge a delivery fee which will have shown clearly in your total cost before buying, as well as on the product page. I can assure you we are not a scam and if you wish to speak with one of our friendly account managers, they will be more than happy to help. Customer service is a priority for us, and we want to provide the best experience possible for everyone. If you have any further questions, please feel free to call us directly. Regards, The Customer Service team.

Posted 8 months ago

“Avoid this company if you want high quality products delivered on time. I will never use this company again. I wish I could give no stars, but sadly that’s not an option. I placed an order needed for an event on the 5th July 2023. I submitted my final design to this company on 06/06/2023. We were assured in writing on 20/06/2023 that the notebooks WILL arrive the week after once production had finished. When they didn’t arrive the following week, I requested an update on 29/06/2023, and we were assured that the notebooks would arrive on 03/07/2023, also in writing. When I viewed the tracking, I saw that the notebooks were being delivered to completely the wrong address, despite the company having had the correct delivery address from day one. The item was refused delivery (as is to be expected as it arrived at the wrong address), and then got stuck in a ‘routing delay’. I was told over the phone multiple times on 29/06/2023 that my order would arrive on Monday, then on Tuesday I was told it would arrive in the afternoon, despite the package’s tracking never changing. The representative I was in contact with began to avoid my calls when I was looking for updates on my order, and I know this because when my colleague called from a different number, he picked up straight away. My order finally arrived two weeks late, and the quality is terrible. Firstly, the box the notebooks were delivered in was battered. The notebooks inside are flimsy, and many of the pens attached fell apart while taking the books out of the box. The colour binding is not accurate to the image online at all. The logo they have printed onto the books is COMPLETELY WRONG, as the white parts of the logo have been printed black, so it looks terrible – according to the terms and conditions the company ‘reserves the right to change any colours’, but I fail to see how changing white to black falls under that disclaimer. I have been lied to both over the phone and via email, and have had promises made that have gone completely unfulfilled. We are extremely disappointed with the service and poor quality provided from this company – they were incredibly keen for us to place the order, and we have been completely let down by them from every angle.”

Posted 8 months ago

“Items delivered damaged and Craig told me I would receive a refund back in April. It is now July and still no refund and Craig is not returning emails.”

Posted 9 months ago

“Truly awful. Took $3k from me for branded delegate bags. Despite signing off on time and being promised numerous times the bands never turned up. Constantly told they were being shipped but never received tracking number. They blame the distributors and told me I need to try and get my money back from them. Very unprofessional. Would never recommend.”

Posted 11 months ago

“Shambolic. You failed to deliver my order and so my client was left without any goods for their event. I'm never using you again!”

Posted 11 months ago

“Ordered 20 mugs for the team as a gift. Was sent 9 of 20. Company is refusing to send the 11 missing mugs saying they sent them, but they didn't. They are refusing to put the situation right and are essentially saying we lied. Buyer beware.”

Posted 11 months ago

“item not delivered within the lead time difficult to follow up with anyone, no response via email no communication as to issues with delivery event has to go ahead without any items to giveaway”

Posted 11 months ago

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Everything Branded is rated 4.8 based on 6,820 reviews