Everything Branded Reviews

Name: Everything Branded
Address: Floor 1 & 2Peat House1 Waterloo Way, Leicester
Rating: 4.83

4.8 Rating 7,102 Reviews

97 %

of reviewers recommend Everything Branded

Company Reviews

Metrics

Info

4.8

Based on 7,102 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Everything Branded:

Everythingbranded.co.uk

Specialise in bespoke and overprinted promotional products for businesses around the world. Brands that we work with include household names such as Samsung, the NHS, ITV, Tetley, BAE Systems, Gala and Lufthansa - just to name a few!

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Everything Branded 5 star review on 30th October 2024

Everything Branded 5 star review on 23rd October 2024

221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give 0 stars, I would. Paid over £700 for an order that never arrived and the company refuses to take responsibility. They claim it was “delivered” but the proof shows it was signed for by someone unknown and not at our address. Despite repeated follow-ups they haven’t refunded us, opened a proper investigation, or provided any meaningful update. Customer service is defensive and unhelpful, endless delays, excuses, and zero accountability. This has been an expensive and time-consuming mess. Do not trust them with time-sensitive or high-value orders.”

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Posted 3 days ago

“Always supportive and helpful with technical support and solutions”

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Posted 1 month ago

“Always supportive and helpful with technical support and solutions”

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Posted 1 month ago

“Absolutely terrible service – Everything Branded failed to deliver what I paid for. They took the money and never came through. If I could give zero or minus stars, I would. This company is misleading and feels like a complete con. Do not buy from them – don’t trust them!”

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Posted 1 month ago

“Poor products, Poor communication, Poor customer service, avoid this company”

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Posted 1 month ago

“If I could give zero stars, I would. This has genuinely been one of the worst experiences I’ve had with any company. The account managers appear to have little interest in providing a quality service, attention to detail is severely lacking, and overall customer care is extremely poor. I’ve raised multiple issues throughout the process, yet nothing has changed — which speaks volumes about their internal standards and attitude towards clients. Some of the key issues I’ve faced include: Major discrepancies between proof versions: The final proof sent for approval was completely different from the one I had originally signed off. Unauthorised changes to branding: Our company logos and artwork were altered without explanation or approval. Repeated quoting errors: I requested quotes for embroidered polos (two positions) and was instead sent a quote for printed polos. After flagging this, the revised quote still came back incorrect.. one position embroidered, one printed. Lack of product detail: The order form didn’t include any breakdown of sizes or men's/women's polo options. I had to chase this several times, especially important given that we’ve previously received incorrect items. Incorrect product specifications: I requested quotes for A5 notebooks. I was quoted and invoiced for A5, but the final invoice showed A6. After raising this, the price was increased rather than corrected, and no apology was offered. The final straw was receiving a final proof that, once again, differed significantly from what I had approved, including changes to our branding. I informed the account manager that I wouldn’t be proceeding, as I had completely lost confidence in their ability to get the order right. I was about to go on leave for three weeks to get married and needed reassurance that the order would be accurate, something this company had repeatedly failed to provide. I was later contacted by the customer care team asking why I was dissatisfied. I explained the situation clearly and requested a refund, as I had already given the company several opportunities to put things right — all of which had been wasted. Since then, I have been completely ignored. I’ve sent two follow-up emails, but have received no response and no refund. This entire experience has been frustrating, disappointing, and frankly unacceptable. I would strongly advise others to avoid using this company.”

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Posted 1 month ago

“Ordered on the 10th as a sample no logo, so you would've thought delivery would be quick especially as I paid £15. 9 days later and 3 emails with no reply! If anyone reads this before you order you're in luck, don't order you won't get anything.”

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Posted 2 months ago

“The Bandanas are listed on the website as 22” x 22” x 29”, which means INCHES. The bandanas provided were tiny and not even close to that size. The website lists them as BIG DOGGY BANDANAS- they barely can be tied around my 4.5 lb chihuahua. The photo on the website also shows a big dog. It’s total misrepresentation of what we received. Follow up for a replacement item or a refund has been met with GHOSTING. DO NOT TRUST THIS SELLER!”

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Posted 2 months ago

“It's all f a k e. I have been told that I receive my profit once my trade is done and later they asked me to pay last time taxes and fees and then you will receive profit. After that all I paid, they asked me to pay more and more then only I received money. And it happened like this more than 4 times and I kept on paying money but I did not receive any sort of money. And some of their staff threatened me to pay money for them, then only I can receive the money. It's nothing but c h e a t i n g with people's money. There is no concept of paying profits to the people but to cheat with people. Actually I was about to forget about my money before my sister found out about Chelsy Desmarais. We reported the whole issue to her, even with the fact that we were skeptical at first, but she really surprised me by getting back my money to my bank account. EMAIL : c h e l s y d e s m a r a i s 5 4 (AT) g m a i l c o m. Kindly contact via WhatsApp ; +1 (859) 436 4211”

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Posted 7 months ago

“We placed an £800 order in August 2024 but it never arrived. Over 4 months later we've received neither a refund nor the order. The company claimed they tried to deliver it but we did not receive any dispatch or tracking information and then the company later said our order was lost and offered a refund but after chasing several times no refund has been received.”

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Posted 10 months ago

I'm really sorry to hear about your disappointing experience, and I completely understand your frustration. This is certainly not the standard of service we strive to provide. Your feedback is important, and I’d like to ensure that your concerns are properly addressed. Could you please reach out to us directly with your order details, so we can investigate further and try to resolve the issue as quickly as possible at customercare@everythingbranded.co.uk We value your business and would appreciate the opportunity to make things right.

Posted 10 months ago

“I ordered T-shirts, mugs, and water bottles worth £1,417.20 for a corporate event on November 20th. Despite confirming delivery for that date, they later provided delivery dates on November 21st and 26th—after the event. We requested delivery directly to the venue on the 20th, which they initially agreed to. On the 19th, they claimed the items were delivered but provided proof showing £350 worth of items abandoned on the road, stating they “did not know whom to hand it over to.” The remaining items are still undelivered, and customer support has been unhelpful, refusing a refund or taking accountability. They blatantly claimed, "they have no control over delivery." Having worked with many vendors across different countries, this has been our first and worst experience to date. EverythingBranded lacks professionalism, offers no concrete proof of delivery, and takes no responsibility for their mistakes.”

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Posted 11 months ago

“I ordered t shirt. And business card it's not good quality for t shirt. And the business card takes longer. It's worth، £500. Not recommended them.”

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Posted 1 year ago

Hi Ibrahim Thank you for taking the time to leave us your feedback. We are sorry to hear that you have not had the best experience with us, we would love to look into this further for you, if you would kindly reach out to us with all of the details at customercare@everythingbranded.co.uk, we will investigate this issue further. Many thanks, The Customer Care Team.

Posted 11 months ago

“Would give this company zero stars if that was an option. They sent us stock with the logo printed upside down and refused to fix the order, no refund, very poor communication. We now have no promotional material we can use for an important exhibition we have coming up. Will not use this company ever again, would not recommend anyone to use this company.”

Helpful Report

Posted 1 year ago

Hi Fiona, We are sorry you had issues with your products. This has been escalated and will be looked into by a member of the team. EverythingBranded Customer Service

Posted 1 year ago

“I had the worst experience with Everything Branded. They did not label my boxes properly (I reminded many times) and they were lost because of this. £1700 were thrown away and noone took responsibility for that. I do not recommend this company.”

Helpful Report

Posted 1 year ago

Hi Julia, We are sorry you had issues with the delivery of your products. A member of staff will be looking into this immediately to find a suitable resolution. EverythingBranded Customer Service

Posted 1 year ago

“Terrible Experience - Missed Deadline, Poor Customer Service, and Damaged Goods We placed an order and paid as instructed, with a guaranteed delivery date for an important event. They accepted the payment, received our artwork, and once again confirmed delivery in time for the event. However, the very next day, we were informed that the merchandise would not arrive in time but rather four days after the event. These were basic items like pens and tote bags, with a promised quick turnaround. Upon hearing of the delay, we immediately canceled the order as it would no longer serve its purpose. Despite this, they refused to issue a refund and even went ahead and processed the orders less than two hours after the cancellation. To make matters worse, the packaging arrived so badly damaged that half of the pens we ordered were missing due to a gaping hole in the box. They are now refusing to refund and despite chasing them them twice for a response, I’m still waiting patiently for them to reply to any of my emails to sort the matter and apologise for the poor service. Overall, a very frustrating and disappointing experience. I wont be using them again going forward. If I could give 0/5 for customer service I would however the score only starts at 1.”

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Posted 1 year ago

“I ordered a single sample item 5th June, heard nothing, chased up twice, fobbed off with 'will pass on to sales' phoned 17th June and only after persistence told the item is not sold by Everything Branded and they would look at refunding my money. At no point did anyone get back to me, despite promises. Absolute waste of space, try someone else.”

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Posted 1 year ago

“Normaliya Mocado is poor at communication and is very misleading. If you are speaking to her, consider changing your contact unless you're happy not knowing anything that's going on. Did not listen, did not give updates and does not take accountability.”

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Posted 1 year ago

“Ordered cotton tote-bags and mugs with our company branding in plenty of time. The tote bags arrived printed in the wrong colour, and our mugs were swapped for someone else's so we got the wrong branded mugs. Uplift and re-delivery was a total screw-up with promise after promise until available time ran out. So, two products ordered and none delivered satisfactorily leaving us high and dry for a major event. Seriously unimpressed.”

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Posted 1 year ago

“Very poor experience dealing with this company. Lack of effective communication and then delivery of a product that was below the standard I expected. Dealing with them after this poor experience was again not good. A 50% refund was given on the product when a 100% refund should have been given. I have learned a lot from dealing with them and I will go to a smaller family run company for any future branding requirements.”

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Posted 1 year ago

“This company is a total scam, shows prices online but when you go to order the quote a price three times as much! Plus the woman on the phone didn't even know where the company was based and said is was in LIE - Chester, lol! its all a big lie and a scam so avoid at all costs! You can not order online, you have to order over the phone, very dodgy.”

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Posted 1 year ago

Everything Branded is rated 4.8 based on 7,102 reviews