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Eternity The Jewellers Reviews

4.7 Rating 882 Reviews
93 %
of reviewers recommend Eternity The Jewellers
4.7
Based on 882 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Eternity The Jewellers Reviews
Excellent service from start to finish
Helpful Report
Posted 3 years ago
One earring lost after 2 days as very poor closing. Earrings are not even 9ct gold. It’s just polished with gold which wasn’t mentioned at all. Very poor quality.
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Posted 3 years ago
Hi there Sorry to hear that you lost 1 of your earrings. We sell hundreds of these earrings and have not had any issues with the fastenings. I can confirm that we only sell REAL 9CT GOLD and not polished gold! All our items are rigorously checked and hallmarked where necessary. Please message us privately and we will do all we can to assist you. Kind regards Team Eternity
Posted 3 years ago
Love my new hoop earring, great quality product and great service - delivery was fast!
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Posted 3 years ago
Excellent customer service! Thank you Greg :)
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Posted 3 years ago
received fast, excellent buy :)
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Posted 3 years ago
Quick delivery, looks lovely and good value for money.
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Posted 3 years ago
Beautiful watch
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Posted 3 years ago
Received my order relatively quick , however I was disappointed with the items , I returned to the store for a refund , and it was not a problem to the staff , I received my refund within a couple of days .
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Posted 3 years ago
Amazing, super fast delivery and item as described thanks
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Posted 3 years ago
Very pleased with the goods
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Posted 3 years ago
Excellent customer and aftercare The earrings are fantastic
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Posted 3 years ago
Excellent value and service
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Posted 3 years ago
I purchased these lovely earrings for my daughter, she absolutely loves them they are perfect. Great prompt service and great value for money.
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Posted 3 years ago
Very satisfied with the service from start to finish , easy ordering and excellent prices on the watches I was looking for. Overall would rate this company 5 stars . Made my Christmas Thankyou😀
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Posted 3 years ago
My ORDER HAS NEVER ARRIVED!! The customer service team have ignored all my messages and never replied via both email and Instagram. Absolutely appalling!! And now I am being asked to review as my “opinion matters”???
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Posted 3 years ago
Hi Vneeta We are a family business and treat every customer and every review extremely seriously. We aim to reply to every email we receive within 24 hours. I can only apologise as it appears your email on 22nd December was missed due to staff shortages and the busy time of year, which we recognise is not ideal. We responded to your email received earlier today and have discovered that your parcel which was posted via Royal Mail has gone missing and we have posted your order again today which you will hopefully receive tomorrow. Please accept our genuine sincere apologies. Team Eternity
Posted 3 years ago
We ordered a watch for my son for xmas but Royal Mail seemed to lose it - when I contracted Eternity about it on 22nd Dec, they posted one out with Next Day delivery and it arrived safely. Excellent customer service which restored our faith in how it can and should be done
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Posted 3 years ago
Love this jeweller's. Polite helpful staff, online ordering quick and easy and postage received within 2 of ordering 👍🏼
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Posted 3 years ago
Lovey jewellery. I forgot to purchase a gift box and bag. I emailed them and out of good faith they sent me both for no charge. It made a huge difference to my purchase it finished it off nicely.. when checking out please purchase. The gift bag and box.
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Posted 3 years ago
Excellent service,order arrived in good time for xmas
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Posted 3 years ago
Lovely figaro chain for my wife. Every was great even the packaging
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Posted 3 years ago
Eternity The Jewellers is rated 4.7 based on 882 reviews