4.93 Rating 1,746 Reviews
99 %
of reviewers recommend
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.95 out of 5
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01706 75 36 36


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once again Mathew has pulled the rabbit out of the bag , this will be our 5 th holiday (long haul) with E-Shores, customer service is second to none , feel as though we are friends not customers , always helpful , advice is always spot on .
Posted 6 days ago
what a rude ignorant company every time i tried to talk the person on the other end just talked over me and would not listen will never be going with them again
Posted 1 week ago
I'm sorry to read your feedback, as that is not how we want any person contacting us to feel. If you can please contact me directly, I'd like the opportunity to understand more about your experience, so we can ensure we can improve our services and see if there is anything further we can do to help you. My email is I hope to hear from you. Gavin (eShores)
Posted 4 days ago
Great service from Emma Sorted us out a great holiday at a great price hassle free Would use again
Posted 1 week ago
Excellent service I enquired about a holiday & was told it would be cheaper if I waited a month. They contacted me a month later as they said & Emma gave me a great quote with everything I asked for at a great price. Highly reccomend
Posted 2 weeks ago
Always had First Class Service Nothing too small Pity James has left as he always prepared our holidays around the world. No doubt other members will provide this valuable service
Posted 2 weeks ago
I have recently booked a holiday to Vietnam and Cambodia with eshores. I spoke to Emma. Told her what I wanted. She came back to me with an excellent itinerary to start with. I wanted to tweak a couple of things and it was no trouble at all. Emma got me exactly what I was after for a good price. She was very knowledgeable and I can't wait to go now
Posted 3 weeks ago
Emma from the Rochdale office is fantastic she is pleasant polite very knowledgable and helpful. She has put together some brilliant holidays for us and has continued throughout lockdown
Posted 1 month ago
I was looking to book a multi centre holiday in Singapore/Thailand, I dealt with Matt Woodward who was very helpful. He sent some initial ideas which we discussed and tweaked several times until it was exactly what we wanted. His advice and suggestions were invaluable and flights, transfers, including ferry crossings, several hotels have all been arranged. I will be using this company in the future.
Posted 2 months ago
Very friendly professional service. Mathew helped and understood our requirements for our holiday to the far East. Although we haven't travelled yet, we would recommend eShores and will use again
Posted 2 months ago
Friendly service provided by Mathew, he has always been there when telephoned and returned calls promptly. Mathew has been very knowledgeably and has given good advice for what we wanted in our holiday to the far east. Would recommend eShores for booking a holiday.
Posted 2 months ago
Very easy process. I just gave Emma an idea of what was wanted and she came back with the perfect trip. So looking forward to our Egypt trip next year.
Posted 2 months ago
So far, so great. Emma was brilliant for the booking process, especially as I had no idea what I wanted! Very quick, patient and efficient. Can’t wait for holiday time now!
Posted 2 months ago
From the moment we decided to book holiday we had the most professional advice we could imagine. If holiday next year will be as good as it looks we will definitely be back to book more.!!
Posted 2 months ago
Myself and a friend have just booked a trip to New York for later this year (fingers crossed, Covid- permitting!) that has been organised by And I am super impressed by their advice and service. Our contact there is Mathew and he has been so helpful and very patient with answering all of our questions. Can't recommend them highly enough.
Posted 2 months ago
As well as a winter break, we normally take our holidays with friends. Over the past few years we have used only Kadie from eshores to book our holidays. Nothing has ever been an issue for her, even on her days off when we're sitting in a Dubai taxi wondering which port we should go to. A quick call to the office and she returned our call within minutes. We have been fortunate to travel to Far East, Vietnam, Malaysia, Indonesia and Europe with eshores and Kadie. We have been unable to take our holiday to Australia, as yet, but it's booked and when we're allowed, we'll be going. For customer service, price and honest advice, eshores are the best. Thank you.
Posted 2 months ago
Although I haven't been on the holiday yet, Chris was a brilliant help when booking! Not only did he help with every enquiry, he was patient and didn't rush us to book. With all of his help we have planned an amazing trip to Thailand at the end of year and he has also offered his expertise nearer the time we go to let us know the best places! Absolutely recommend Eshores and Chris, such an easy and friendly process. Thanks again Chris!
Posted 2 months ago
I found matt really helpful and he got me a great price so all good 😎
Posted 3 months ago
hello, i have been trying to book a holiday for the last month, with eshores, trailfinders and travel planners, while they were all very helpful, and all good, i have to say mathew woodword at eshores, was exceptional, because of these trying times i was emailing so many questions and changed itinerary many times, and i even felt embarrassed asking so many questions but mathew was fantastic, very warm and couldn't do enough, all three companys were around the same price but i had to go for eshores because of mathews incredible patience and attitude, he is a credit to his company, kind regards, e. nimmo
Posted 3 months ago
This really is a top top company and I would mark it higher if that was possible. We have been dealt with by Leanne who has been absolutely exceptional in every way. Because of Covid we have had to rearrange our holiday to the Greek Islands twice and there has not been one issue with this. Leanne has sorted everything for us both times and the company don't even charge you an admin fee for the amendment. Where everyone seems to be on the 'make' (especially during the pandemic) eShores have been the opposite. If our holiday is half as good as the superb service provided to us by Leanne it will be amazing. I will never consider booking with anyone else from now on and am looking forward to future holidays booked for me by Leanne and eShores. With whats going on in the world currently for all of us, plus the amount of custom this company like many others must have lost, this customer service has been awesome. An exceptionally kind and utterly professional company. 1st rate.
Posted 3 months ago
Hannah has been superb. We have made a number of changes to our holiday to Bali because of COVID. Hannah has always answered my questions promptly even when not at work. Her knowledge of the resort, hotels and airlines is excellent.
Posted 3 months ago is rated 4.93 based on 1,746 reviews