Escape Watersports Reviews

Name: Escape Watersports
Address: Unit 12Village CourtVillage Farm Industrial Estate, Pyle
Rating: 4.94

4.9 Rating 11,044 Reviews

99 %

of reviewers recommend Escape Watersports

4.9

Based on 11,044 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01656745774

Email:

sales@escape-watersports.co.uk

Location:

Unit 12Village CourtVillage Farm Industrial Estate
Pyle
CF33 6BX

Escape Watersports 5 star review on 10th October 2025

872

Anonymous

Anonymous // 01/01/2019

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“Good service easy return. No issues with item other than fitting.”

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Posted 2 months ago

“Quality product, good price (cheaper than Amazon), speedy delivery, well done.”

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Posted 2 months ago

“Excellent choice of products, especially as stock is live & real, brilliant service and very customer centric.. mail order was superb and definitely want to visit for additional items and to browse .. well done Escape Watersports”

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Posted 2 months ago

“The advert was to the point with good images and description. Easy to complete the order and deliver was the next day. Very pleased with the service.”

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Posted 2 months ago

“You could have apologised when I told you that the Teva sandals I received from you were faulty. As a customer, when I buy something online I look forward to receiving it. I have to ensure I'm home for the delivery and then when it's faulty I have to go through the steps to return it. All I got from your customer service was instructions on how to return it. No apology or recognition of the inconvenience caused.”

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Posted 2 months ago

Hi Julia, Thank you for taking the time to share your feedback. Having reviewed your complaint, I can see that you contacted us via email to inform us of your intention to return the shoes for a refund. In response, our team promptly acknowledged your message and included an apology in the very first reply: "Hi Julia, Thank you for letting us know. We are very sorry to hear this. We will refund you within 5 working days of your order arriving. Kind regards, Beckii" We’re sorry if it felt that our apology did not meet your expectations. However, after reviewing the correspondence, we believe that our team responded to your query both politely and efficiently. We appreciate your feedback and will continue to use it to improve our service. Escape Watersports

Posted 2 months ago

“Great service. When they didn't have the item in the colour requested they offered a different colour or an upgraded one in the colour we wanted at no extra cost. Constant updates so we knew where we stood. Always very polite.”

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Posted 2 months ago

“Great service as usual, ordered a paddle bag, arrived next day, would highly recommend.”

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Posted 2 months ago

“Easy website to order from. Quick delivery. Thank you”

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Posted 2 months ago

“Purchased a junior wetsuit and board grip, couldn’t have been easier, great website*****”

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Posted 2 months ago

“Ordered a PFD for my son and one for myself. Both excellent value for money and delivered next day. Will definitely use again when needing paddle sport equipment.”

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Posted 2 months ago

“Very pleased with this product. I've lost a few nose clips in the local lake, but this product allows me to attach the clip to my goggles and I dont notice the string when im swimming. A good nose clip too.”

Escape Watersports 5 star review on 6th August 2025

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Posted 2 months ago

“Excellent service, very speedy from ordering to collection. Would definitely use again”

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Posted 2 months ago

“Fast no fuss delivery and had in stock the Palm PFD I needed. Thanks to them I had an awesome kayaking time this weekend. Highly recommend”

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Posted 2 months ago

“Quick delivery. Quality product”

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Posted 2 months ago

“thank you very much good company”

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Posted 2 months ago

“So impressed! We ordered a family paddle board at a great price and it arrived the next day in time for us to take it on holiday! Too service and we’ve had great fun on the board too!”

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Posted 2 months ago

“Ordered 2 adult & 1 kids Palm Quest buoyancy aids for a reasonable price and all arrived as expected & on day requested. Would recommend.”

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Posted 3 months ago

“Great service as always from the staff at Escape. I’d incorrectly set the wrong delivery due date and this was quickly rectified by Beckii. The item was delivered the next day and well packaged. The Peak PS cockpit cover has been great so far, although early days. Hoping it lasts years though.”

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Posted 3 months ago

“Great item with speedy delivery. Thank you!”

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Posted 3 months ago

“An utterly brilliant experience from first contact to taking delivery, superb customer interactions, would happily use again abd again.”

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Posted 3 months ago

Escape Watersports is rated 4.9 based on 11,044 reviews