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Ergonomic Designs Bathrooms Reviews

4.7 Rating 4,610 Reviews
93 %
of reviewers recommend Ergonomic Designs Bathrooms
Company Reviews Product Reviews
3,067
 Metrics Info
4.7
Based on 4,610 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read Ergonomic Designs Bathrooms Reviews

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

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Martin R
Verified Buyer
“Exellant service”
Helpful Report
Posted 2 years ago
Steve P
Verified Buyer
“Got my shower tray for an excellent price, and it was delivered expertly - can't praise the delivery driver enough. No damage, and no complaints about having to climb two flights of stairs.”
Helpful Report
Posted 2 years ago
Jenny B
Verified Buyer
“Shopping Experience was great. Products arrived seemed high quality (heavy!). Haven’t installed yet as our project is still in progress.”
Helpful Report
Posted 2 years ago
Nia J
Verified Buyer
“great website with very competetive prices. the delivery charfe was very reasonable and very fast. once the order was placed the contact and updates on delivery was excellent. the driver was very friendly and helped carry the bath inside. the bath is not installed yet but seems very good quality”
Helpful Report
Posted 2 years ago
Shirley
Unverified Reviewer
“I posted an earlier post, ref an undelivered item, a tap from my delivery today. I posted my concerns ref not being able to speak with a member of staff from the after care department, but having to go on line (as well as sending a back up email as well to customer services) too raise my concern of not getting the missing part by tomorrow, which I did. With in 30 x minutes Lynn from Ergonomic emailed me to reassure me that my tap was out for delivery separately and would be delivered with in the hour. And it was delivered. Thank you very much to Lynn and the team, for the excellent customer care received. A 5 Star company!”
Helpful Report
Posted 2 years ago
Andrew T
Verified Buyer
“The whole process from ordering to delivery was faultless. Fantastic service, thank you.”
Helpful Report
Posted 2 years ago
Maureen W
Verified Buyer
“Very helpful staff put our order though and got it two days later great service .thanks guys”
Helpful Report
Posted 2 years ago
Ronnie H
Verified Buyer
“Great thanks , delivered on time.”
Helpful Report
Posted 2 years ago
CHRIS R
Verified Buyer
“1 of 4 items arrived”
Helpful Report
Posted 2 years ago
Michael T
Verified Buyer
“Good product, good delivery service and great value”
Helpful Report
Posted 2 years ago
Richard B
Verified Buyer
“Excellent service, quality and delivery”
Helpful Report
Posted 2 years ago
Tracy R
Verified Buyer
“Happy with product.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Very good communication from the company on a query..courier company gave us a time slot on day of delivery Delivery driver rang 10 mins before he arrived and bought items right inside house for us So far am very pleased with the quality of our purchase Can't wait for it to be fitted Thanks again”
Helpful Report
Posted 2 years ago
Stephen J
Verified Buyer
“Super-fast delivery.”
Helpful Report
Posted 2 years ago
Dariusz P
Verified Buyer
“Good seller, very fast delivery. I recommend.”
Helpful Report
Posted 2 years ago
William B
Verified Buyer
“I found ED easy to deal with, have good prices and my oders were delivered on time.”
Helpful Report
Posted 2 years ago
Mel S
Verified Buyer
“Excellent advice and service, and excellent quality exposed shower. Thanyou.”
Helpful Report
Posted 2 years ago
Jason S
Verified Buyer
“Great service”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“really unhappy that, after spending close to £500, the correct coloured push button wasn't packed and then was charged £8 because there is no way to prove that it didn't arrive! What's in it for me? I guess I could make lots of money from that £8 part.”
Helpful Report
Posted 2 years ago
Hi, i am really sorry that you are not happy with this outcome, i have looked into this and can see that this was delivered to yourself at the beginning of may and not reported missing at the time, for a part as small as this it would usually be offered a replacement free of charge, the difficulty in this situation was the item clearly visible in the drop photo of the delivery, the reason you have been charged on this occasion is due to this seeming very likely that the item has been misplaced after delivery. We have provided the photo evidence to help you locate the item so you know what you are looking for as it has been delivered however you have chosen to continue and purchase a replacement. I am sorry that we have not been able to resolve this for you on this occasion. kind regards Ergonomic Designs
Posted 2 years ago
Colin M
Verified Buyer
“I bought a close-coupled toilet from Ergonomic Designs but when I tried to install it, at first the cistern would not line up with the pan. I reported it to them but they would only send the issue on to the manufacturer and refused to sort it out. They seem to think that a consumer only has the right to a replacement from them for 30 days. They failed / refuse to understand the law and or to sort the problem. The issue relates to the poor quality of the gasket, something their quality control should have checked. I've had to identify the problem (I'm just a DIY'er) and have asked them to replace the gasket, but am not holding my breath. FYI, in the recent past, I've bought another close-coupled toilet, 2 other washbasins, 2 shower trays, taps and a shower screen, all of which I installed with no problems. The stuff fits squarely and doesn't leak, unlike this latest purchase. It's disappointing that they lack the care and skill to help on this occasion. Customer service has very clearly deteriorated. UPDATE: Dealing with ED's response, clearly the responder has failed to read the email trail. The request for images was made by Alex at 15.10 on 15 May and the images were sent at 15.48 and 16.07 on 15 May. Contrary to the assertion that the parts were available the following day, they were not made available to me until 31 May, some 16 days later as the email from the Beth, the Customer Service Manager. states at 11.24. The issue, which ED continue to fail to understand, is that my contract is with them but all they wanted to do was to lay off the issue with the manufacturer, when all that was required was a better, more substantial gasket. Instead, they chose to argue with me and deny their responsibility to fix the problem. So much for 7 years of loyalty.”
Helpful Report
Posted 2 years ago
Good Morning, I have looked into this and can see this has been resolved in full with a new gasket supplied the following day. From what I can see, there has been no delay or hesitation in resolving this for you from our end, I can see the stumbling block in getting this sorted was your refusal to send images of the issue you were having. Unfortunately images will always be required to show the problem to get parts sent to yourself. As soon as these were received the replacement part was on its way the same day. I can see my colleagues have replied swiftly and politely and I feel a good level of service has been provided, Id kindly ask your review be amended to reflect the resolution of this issue. kind regards Ergonomic Designs
Posted 2 years ago
Ergonomic Designs Bathrooms is rated 4.7 based on 4,610 reviews
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