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Environ Pest Control Reviews

4.6 Rating 215 Reviews
91 %
of reviewers recommend Environ Pest Control
Company Reviews Metrics Info
4.6
Based on 215 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Environ Pest Control Reviews

About Environ Pest Control:

Pest control in London is a unique field requiring expertise and knowledge of our city and its pests. Environ Pest Control are your local, discreet pest control experts dedicated in the control of all pests and vermin in London. We provide a professional, prompt service to both the residential and commercial sector. Our expertise was showcased in the BBC series “The Rat Pack” and the media come to us for expert London pest control advice.

Visit Website

Phone:

020 3875 8225

Email:

ricky@environpestcontrol.co.uk

Location:

Unit 12, Parson Green Depot, 33-39 Parsons Green Ln, Fulham, London
london
SW6 4HH

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Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“We originally contacted Environ at the end of July. Now, nearly three months on, there are still mice running around our kitchen - Environ technicians have visited our property 4-5 times. We have paid for multiple surveys and two rounds of proofing. Whether the mice are now trapped in with us or still getting in and out, the bait / poison, which has been replenished on each visit, doesn't seem to interest them at all. In between, there have been technicians turning up for the wrong jobs, missing *obvious* holes that they have had to fill on a visit weeks apart from the last, and surveys and bait that are as useful as a chocolate teapot. Spoke to them on Friday and was assured I would receive a call back today (the following Monday) - by the time I called the office the ops manager had already left for the day. We can either see the mice running on the floor or *hear* them squeaking behind the kitchen units. A basic Google suggests they are scared, in pain or shagging. If the latter, things are about to get a hell of a lot worse. Whenever we call up their team repeat the same message: that it could be to do with our neighbours, neglecting the fact that if the mice could not get in (the exact service we have paid for) this wouldn't matter. Today, they even said that the mice probably aren't taking the bait - again, very much a *you* not a *me* problem. In short, I can see they have received great reviews and don't doubt they are capable of providing a decent service. But after almost three months, £100s and zero change to our situation (not to mention a serious lack of urgency to rectify their mistakes), I would strongly urge you to look elsewhere. There really *have* to be better companies than this one.”
Helpful Report
Posted 6 months ago
Freddie
Unverified Reviewer
“Infuriating. Environ originally came round over a year ago to fix a mouse problem. They identified a number of holes and filled them in. A few months back we got a new washer-dryer fitted which evidently reopened one of the holes and unsurprisingly mice returned. We therefore asked Environ to come back and do another survey - we have now had three visits and, for some reason, they continue to send out engineers that are only equipped or instructed to do a survey and cost a job, not to actually do the proofing. Continually told we will be called back and end up having the same conversation with their HQ. Have paid them £200 thus far and have to contend with mice on our kitchen surfaces - which is grim. Hopefully they'll read this and decide to actually do something. In short, can see there are plenty of people with good experiences but don't be surprised if your case slips through the cracks and comms/service deteriorates once payment has been made (offers of free visits are pretty empty when you've already paid for a service that's done nothing).”
Helpful Report
Posted 7 months ago
Anonymous
Unverified Reviewer
“A very chaotic and disorganised company. There seems to be little communication between the people who visit on site and the head office. My requested appointment times that were agreed were not respected and I had to continually chase the company to organise the second visit. Now requesting a refund. Avoid!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“broke washing machine and then balked on cleaning up the mess they created.”
Helpful Report
Posted 2 years ago
Katharina Hauck
Verified Buyer
“Paid over £1000 for a cheap one way valve, jetwashing and 3 times laying poison that wasn't eaten. Rats were still there. Turns out the valve was not fitted properly, too small and doesn't comply with Thames Water regulations. Environ didn't realize that the problem was an unused broken rainwater pipe. Although they jetwashed the pipe! Still under guarantee but I am not even trying getting my money back. Avoid that company.”
Helpful Report
Posted 2 years ago
G
Verified Reviewer
“Hired Environ through our management company to initially come for a pest control survey in my loft, where we have rodent issues every winter and spring in the past 2 years. CCTV drain survey took place via this company also after their first visit. I would not recommend either service from this company. CCTV survey report is not clear and inconclusive with what the findings are (i.e. if there were no displacement or breaking or pipe with heave layers of scale, etc) there was none of that in the report, but just the start and end of the camera shot. I was also not given a USB for all the footages, which I only realised I was meant to be given one when their Pest Control Manager rang to find out if I would take up their recommended works cost £1800 in total, which is not back up by any visual photographs for the works necessary but just verbally said and put in the email. Point taken that their work has a 5-year warranty. But when I questioned all the discrepancies that do not tie up with what they said and no photographic evidence shown, I felt like this company was just trying to scam money from us. I hired another company to fit a stainless steel non-return valve (i.e. rodent blocker) and the cost is much lower. The cost of what Environ charged me would allow me to reinstall 5 other valves in the future should the stainless steel somehow fail(!) The pest control team (Dan and Chris) attended the survey visit, one of them refused to do a more thorough check in the loft. Only after I negotiate and pointed that they were the only pest control company that I have ever hired to look at the loft in less than a minute and came back down, the other pest controller (Chris) was willing to go up and found a dead rat that was caught in an old trap. Lucky that I negotiate and frustrated to have to ask them to do their job properly! Secondly Environ promised to send the pest controllers who attended the first visit to attend the second, but turned out not the case. So i had to explained everything wasn't noted in their report and queried things that do not tie up again. Other pest control company, unlike Environ, would communicate with their customers ahead of time if the original technician could not attend second or third visits. To conclude, I am very disappointed with Environ's service and would not regard their words trust-worthy, even they seemed to have good rating, good website, and hefty price tag. Looking back, I shouldn't have ignored all of the 1-star rating and comments! Last but not least, this company couldn't even get my address right after about 3 times requesting them to update their system! and none of them turned up on time!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Feel very upset by this company. Paid £97 up front for a man to come and and tell us we had rats (we already knew, we had caught 5 ourselves) He found droppings which when I inspected turned out to be plastic, rubbish and certainly not from a rat! He told us we needed a drain inspection and left (our drains have rat blockers in already) Left two bait blocks he said he would return to check? We have not heard anything back from the company I never even got his name!! Waste of money and time!!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Really poor customer service and incompetent office staff. Had to wait a week to receive the report they had written on my moth infestation because they couldn't get my email address right - I had to chase and correct them on three separate occasions and it was as simple as changing it from .co.uk to .com (how hard is that??) This delayed me being able to get my home treated and added more stress to an already stressful situation. I would not recommend.”
Helpful Report
Posted 4 years ago
I am so sorry for his oversight and I am disappointed that we could not get your email right the first time, we always offer a free moth survey prior to a proposal so that we can give you a tailored , specific pest control programme according to what we found in your home.Please accept our apologies and if you should need another pest control service please let us know and we can assure you of our top notch service delivery
Posted 3 years ago
Anonymous
Unverified Reviewer
“I called Environ about an ongoing rat issue in my house. I made it very clear that I was only interested in having the space under my floorboards proofed and wanted a quote. For this they said I needed to pay for a survey first which I paid upfront (stupidly!). Then the technician came round and I told him I already had rat blocker on our sewer line. At this point he had no other suggestions on what to do and left. As such I was given no quote and no survey. When I asked for the money back they flatly refused saying I'd had some invaluable advice over the phone instead and therefore they'd be keeping my money. All I got over the phone was a 5 minute call (after chasing about 10 times!) with no invaluable at all. Bascially they're only interested in easy money. I don't know of any other firms that charge for work upfront. Should have set the alarm bells ringing I guess. Avoid like the plague of rats that are still under my house!”
Helpful Report
Posted 4 years ago
As you left an anonymous review we were unable to locate you on our system, please get in contact and we will do our best to get this sorted for you. As you may have been told by a pest control co-ordinator we do not lift up floorboards for rats as we find this is unnecessary as we can very often get rat control from the drainage system under your home, please call and ask for Ricky and we will try to resolve this confusion
Posted 3 years ago
Ian
Verified Reviewer
“Similar to other feedback here: the visits were helpful and advised us of minimal work required, but the quote was extortionate. Every attempt to query the amount of work quoted for was met with the same response and no effort to discuss our concerns or adjust the quote. Clearly, they are not interested in small, residential jobs, but they could have saved us a lot of time and money by telling us that up-front. In the end, we went with a different company.”
Helpful Report
Posted 5 years ago
Hi Ian, could you kindly send me the quotation received or your full name so that I can check our database? we are absolutely committed to smaller residential jobs and in no way do we regard this as the lesser service, all of our customers are valued here, if you felt that the quotation was high I would be more than happy to look at it to see what adjustments can be made, many thanks
Posted 3 years ago
Claire
Verified Reviewer
“We have had 2 visits from Environ. Each lasting approx 10 minutes. More than 6 weeks on from first sighting (we called environ after a week) we still have the mouse frequently visiting. He is far from poisoned. He avoids all traps including those laid by environ. We have followed the mouse prevention advice and despite this, continue to see him on a regular basis. Environincredibly unhelpful between first and second visit and bad attitude on the phone. The ‘mouse proofing’ quote was extortionate despite being told that minimal work needed to be done. On the second visit, the person blocked ‘the only entry point’ only for us to find mousey sitting in our kitchen alive 2 days later. I would not recommend this company. They hope to provide a quick fix and do not really care about the outcome. The poison they provide still does not work. Do not waste your money.”
Helpful Report
Posted 5 years ago
I am so sorry to hear this review and I can completely understand your frustration particularly when you were still seeing mice, I am going to do an internal investigation to understand the reason why you was let down and I am very sorry that it has led to an unhappy client . The rodenticide that we placed will still be in effect and occasionally a mouse may be stuck in the house after we have blocked the holes against rodents, thank you for bringing this issue to our attention as it is not like Environ Pest Control
Posted 3 years ago
Carl
Verified Buyer
“Rude staff, poor service. I think most of these reviews must be written by members that work there.”
Helpful Report
Posted 7 years ago
Hi Carl, In disappointed to see that you received bad service from us, we do not have any details ,could you kindly get in contact with me directly so that we can resolve this issue?
Posted 6 years ago
Karim
Verified Reviewer
“How insulting and rude. My flat was treated for clothes moths. We mutually decided that we would do a light treatment and see how it goes. 6 weeks later or so, there continued to be a significant number of moths being caught in our traps. So I called them to arrange for someone to come back in. An unpleasant lady, I think her name was Jade, returned my call and was pretty rude, claiming I was being rude when all I was trying to was arrange a visit. She insisted that I would have to send photos of the moths and would not proceed. She then hung up on me. I was not complaining AT ALL. Yet she was acting as if I was. Of course by the end of the call I was actually mad. And now I am complaining. A ridiculous call and completely unreasonable. Very simply I will ask someone else to come in. Plenty of other pest control companies out there and I would avoid this one like the plague.”
Helpful Report
Posted 7 years ago
Hi Karim,I apologise for the seemingly rude behaviour of my staff, I have since used this complaint as part of a training module to make sure that we keep our customer service to a high standard.We do ask for photographic evidence of moths on the complimentary pheromone traps that we leave onsite to insure that they are common cloth moth as opposed to house moth (which do not cause clothes damage) and can fly in through the windows.
Posted 6 years ago
Richard
Verified Buyer
“I tried to explain to a lady from the sales team that I required a quote for the eradication of squirrels and subsequent proofing of a loft space. She initially wouldn't listen to me (or didn't understand) and kept arguing that only at the first visit (after paying for the eradication) would they quote for proofing. I re-explained that I needed a quote for the full job up-front. Eventually, she understood but then tried to sell me a survey for £69+VAT!! A company that refuses to give a simple quote for works is clearly not going to be competitive on price! Needless to say, I have gone elsewhere.”
Helpful Report
Posted 7 years ago
Hi Richard, I can feel your frustration with regards to the quotation but unfortunately, the coordinator is right in this circumstance and for that I am sorry, we need to get into the attic space first so that we can quote as there are so many variables. The access to the loft, the height if the building and the number of holes that need to be blocked are very hard to quote from the phone, I am sorry if this was not made clearer and if you should have further questions regarding the squirrel control treatment please do not hesitate to call us, thank you
Posted 3 years ago
Zoe Pye
Verified Reviewer
“I called Environ as I saw a mouse and had used the company in the past. They did not fill in any holes (the procedure has changed since my last visit), but delighted in showing me (a girl who is petrified of mice and lives alone), all of the holes that a mouse could come through that they were not going to fill. The guy also said that he could hear mice in the ceiling in the bathroom with a loud extractor fan on (I can't hear anything but the fan). I essentially paid £166 for someone to come over put down a bit of poison and leave me in tears (fearing all the mice that could enter my flat)...I will need to pay more if I want the many holes filled :-(”
Helpful Report
Posted 8 years ago
Thanks for this useful review of our services, and I am dishearted to of course read that you were not satisfied with our usually exemplary service. My pest control technician assured me that he was only trying to show you the holes so that we could provide a proposal of permanently proofing your flat against the low-level mice treatment.If you had waited for longer than a day i could assure you that we would have got complete control of the mice Kind regards The Environ Pest Control Team
Posted 3 years ago
Environ Pest Control is rated 4.6 based on 215 reviews
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