Hired Environ through our management company to initially come for a pest control survey in my loft, where we have rodent issues every winter and spring in the past 2 years. CCTV drain survey took place via this company also after their first visit. I would not recommend either service from this company. CCTV survey report is not clear and inconclusive with what the findings are (i.e. if there were no displacement or breaking or pipe with heave layers of scale, etc) there was none of that in the report, but just the start and end of the camera shot. I was also not given a USB for all the footages, which I only realised I was meant to be given one when their Pest Control Manager rang to find out if I would take up their recommended works cost £1800 in total, which is not back up by any visual photographs for the works necessary but just verbally said and put in the email. Point taken that their work has a 5-year warranty. But when I questioned all the discrepancies that do not tie up with what they said and no photographic evidence shown, I felt like this company was just trying to scam money from us. I hired another company to fit a stainless steel non-return valve (i.e. rodent blocker) and the cost is much lower. The cost of what Environ charged me would allow me to reinstall 5 other valves in the future should the stainless steel somehow fail(!) The pest control team (Dan and Chris) attended the survey visit, one of them refused to do a more thorough check in the loft. Only after I negotiate and pointed that they were the only pest control company that I have ever hired to look at the loft in less than a minute and came back down, the other pest controller (Chris) was willing to go up and found a dead rat that was caught in an old trap. Lucky that I negotiate and frustrated to have to ask them to do their job properly! Secondly Environ promised to send the pest controllers who attended the first visit to attend the second, but turned out not the case. So i had to explained everything wasn't noted in their report and queried things that do not tie up again. Other pest control company, unlike Environ, would communicate with their customers ahead of time if the original technician could not attend second or third visits. To conclude, I am very disappointed with Environ's service and would not regard their words trust-worthy, even they seemed to have good rating, good website, and hefty price tag. Looking back, I shouldn't have ignored all of the 1-star rating and comments! Last but not least, this company couldn't even get my address right after about 3 times requesting them to update their system! and none of them turned up on time!