We originally contacted Environ at the end of July. Now, nearly three months on, there are still mice running around our kitchen - Environ technicians have visited our property 4-5 times. We have paid for multiple surveys and two rounds of proofing. Whether the mice are now trapped in with us or still getting in and out, the bait / poison, which has been replenished on each visit, doesn't seem to interest them at all. In between, there have been technicians turning up for the wrong jobs, missing *obvious* holes that they have had to fill on a visit weeks apart from the last, and surveys and bait that are as useful as a chocolate teapot. Spoke to them on Friday and was assured I would receive a call back today (the following Monday) - by the time I called the office the ops manager had already left for the day. We can either see the mice running on the floor or *hear* them squeaking behind the kitchen units. A basic Google suggests they are scared, in pain or shagging. If the latter, things are about to get a hell of a lot worse. Whenever we call up their team repeat the same message: that it could be to do with our neighbours, neglecting the fact that if the mice could not get in (the exact service we have paid for) this wouldn't matter. Today, they even said that the mice probably aren't taking the bait - again, very much a *you* not a *me* problem. In short, I can see they have received great reviews and don't doubt they are capable of providing a decent service. But after almost three months, £100s and zero change to our situation (not to mention a serious lack of urgency to rectify their mistakes), I would strongly urge you to look elsewhere. There really *have* to be better companies than this one.