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Environ Pest Control Reviews

4.6 Rating 215 Reviews

91 %

of reviewers recommend Environ Pest Control

Company Reviews

4.6

Based on 215 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Environ Pest Control:

Pest control in London is a unique field requiring expertise and knowledge of our city and its pests. Environ Pest Control are your local, discreet pest control experts dedicated in the control of all pests and vermin in London. We provide a professional, prompt service to both the residential and commercial sector. Our expertise was showcased in the BBC series “The Rat Pack” and the media come to us for expert London pest control advice.

Visit Website

Phone:

020 3875 8225

Email:

ricky@environpestcontrol.co.uk

Location:

Unit 12, Parson Green Depot, 33-39 Parsons Green Ln, Fulham, London
london
SW6 4HH

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I couldn’t recommend Environ enough! After calling them at 7am for an emergency pest control issue they had emailed me with a time slot and one of their guys (Daniel O Connor) by 8.45am. Daniel was professional and helpful and got the job done. He was able to answer any questions and concerns I had and we have seen no mice since! Thankyou environ and Daniel!”

Posted 4 years ago

Thanks for the review Rachel, we are trying really hard to increase the speed of our emergency pest control service to our local residents and I am glad we answered all of your questions and that you have not seen any mice since!

Posted 3 years ago

“We have had 2 visits from Environ. Each lasting approx 10 minutes. More than 6 weeks on from first sighting (we called environ after a week) we still have the mouse frequently visiting. He is far from poisoned. He avoids all traps including those laid by environ. We have followed the mouse prevention advice and despite this, continue to see him on a regular basis. Environincredibly unhelpful between first and second visit and bad attitude on the phone. The ‘mouse proofing’ quote was extortionate despite being told that minimal work needed to be done. On the second visit, the person blocked ‘the only entry point’ only for us to find mousey sitting in our kitchen alive 2 days later. I would not recommend this company. They hope to provide a quick fix and do not really care about the outcome. The poison they provide still does not work. Do not waste your money.”

Posted 5 years ago

I am so sorry to hear this review and I can completely understand your frustration particularly when you were still seeing mice, I am going to do an internal investigation to understand the reason why you was let down and I am very sorry that it has led to an unhappy client . The rodenticide that we placed will still be in effect and occasionally a mouse may be stuck in the house after we have blocked the holes against rodents, thank you for bringing this issue to our attention as it is not like Environ Pest Control

Posted 3 years ago

“How insulting and rude. My flat was treated for clothes moths. We mutually decided that we would do a light treatment and see how it goes. 6 weeks later or so, there continued to be a significant number of moths being caught in our traps. So I called them to arrange for someone to come back in. An unpleasant lady, I think her name was Jade, returned my call and was pretty rude, claiming I was being rude when all I was trying to was arrange a visit. She insisted that I would have to send photos of the moths and would not proceed. She then hung up on me. I was not complaining AT ALL. Yet she was acting as if I was. Of course by the end of the call I was actually mad. And now I am complaining. A ridiculous call and completely unreasonable. Very simply I will ask someone else to come in. Plenty of other pest control companies out there and I would avoid this one like the plague.”

Posted 7 years ago

Hi Karim,I apologise for the seemingly rude behaviour of my staff, I have since used this complaint as part of a training module to make sure that we keep our customer service to a high standard.We do ask for photographic evidence of moths on the complimentary pheromone traps that we leave onsite to insure that they are common cloth moth as opposed to house moth (which do not cause clothes damage) and can fly in through the windows.

Posted 6 years ago

“Emily was so professional and helpful, got an apt really quickly. the equipment used was affective within 24hrs and my problem is now nearly vanished . would highly recommended and really impressed with their great service, thank you .”

Posted 3 years ago

“Rude staff, poor service. I think most of these reviews must be written by members that work there.”

Posted 7 years ago

Hi Carl, In disappointed to see that you received bad service from us, we do not have any details ,could you kindly get in contact with me directly so that we can resolve this issue?

Posted 6 years ago

“Arrived on time Cheaper than initial quote Great service and lovely people Highly recommend”

Posted 1 year ago

“Had a mouse infestation that was just getting worse and worse and was relieved to find Environ who offered us a decent quote for treatment and proofing and were able to schedule us in quickly. We had a great experience with Joshua who came over to do our treatment within a week, and then Valentino who did our proofing shortly afterwards really went above and beyond to ensure that every proofable area was sorted before he left - I was really impressed. If you want a diligent and thorough service then I wouldn’t hesitate to recommend this company. I haven’t seen a mouse since the day the proofing was done!”

Posted 1 year ago

“Had them out for ant infestation and they took care of it in a professional and efficient manner. No more ants- Can’t fault them!”

Posted 2 years ago

“Called these guys out after constant problems with vermin over the years. Fantastic service from everyone involved and couldn’t thank them enough. Highly recommended A1 service.”

Posted 2 years ago

“Excellent service very professional! Definitely recommend.”

Posted 3 years ago

“Excellent service, Emily took time to give us loads of very good information”

Posted 3 years ago

“Paul did a really fantastic job today he was great he really took time to do it so properly and it’s five stars from me! I’ve recommended Environ on my neighbourhood app. We got video evidence of the rats coming into my kitchen from below & right above the middle floor bedroom which is getting the loud scratching, Leading to finally the drains being CCTV on Friday let’s hope we identify the drain entry and get rat guards on. Knew it is rats as they had left that horrid tell tale brown sludge on the foam which was in the holes brick side - they are still very active. I will sleep tonight I have my bedroom door open my dog is relaxed we are so so happy to be sure we are safe from rodents. The holes behind my fridge were utterly appalling and the first pest control company I will not name, had sprayed so much foam in it was a fire hazard. Paul from Environ rescued my kitchen! Emily in the office has been very supportive and great help during 'rat-gate' - having rats is awful and it really has been a help. Thanks Team!”

Posted 3 years ago

“I have had a survey and proofing done by Environ. The team on each occasion were excellent and gave me brilliant and high quality service. In particular, the proofing was done very thoroughly, went the extra mile, answered all questions with confidence and great knowledge. Very friendly and respectful of noise and mess. Cleaned up very well and went beyond the call of duty.”

Posted 3 years ago

Thanks so much for this review, we really appreciate it and we are pleased you noticed the attention to cleanliness, its an irritant of mine when a tradesperson leaves a house in a mess! thankyou Kind regards The Environ Pest Team

Posted 3 years ago

“Really helpful professional company”

Posted 4 years ago

Thank you so much for your positive review of Environ Pest Control we really appreciate it

Posted 3 years ago

“Environ has been amazing helping me with my rodent problem. They responded quickly, professionally and have been reliable throughout the whole process. During these times it is great to work with a business who take what they do seriously following all the right regulations and making sure that everything is kept safe whilst carrying out their job. I couldn’t recommend them more. Thank you”

Posted 4 years ago

Well this review has made my day, thank you so much and I am glad that we could have been of assistance

Posted 3 years ago

“Really quick, prompt and thorough service. Especially during quarantine! Really friendly and professional staff. I spoke with Ben in Head office and he was really welcoming and knowledgeable.”

Posted 4 years ago

I am so glad that you found us during the covid-10 quarantine and we are pleased we could help you with your pest control issue. Rats carry disease and it's necessary we continue to control them during this time, its why we are essential workers! London has seen an increase in rats lately too, thanks!

Posted 3 years ago

“I had what I thought was a Rat in my house. My friend recommended Environ, so I immediately called them. I wasn't 100% sure they were open due to COVID-19 but I rang anyway as I needed help ASAP and Ben answered the phone straight away and reassured me i was in good hands. And i definitely was. After carrying out a risk assessment over the phone they came round that day and informed me it was a mouse and placed baits down, they also advised me that I need to fill up the holes which I have booked in with them.. So happy they are operating during this Pandemic. It really is reassuring”

Posted 4 years ago

Ben has been a star during this Cornavirus epidemic, making sure that our pest technicians are fully-trained and adhering to strict PPE and hygiene protocol. We need to continue catching and controlling rats in the home as we can't have a mass infestation in London! Thanks for your reply and custom we appreciate it

Posted 3 years ago

“I am so happy with the service I received from Environ. I was very distressed about my mouse problem when I phoned Environ and the lovely lady on the phone, Harriet, helped to calm me down and organised someone to visit the next day. I have had two visits, an intial one to lay bait and a follow up. Both operatives Daniel and Harry have been professional and very kind and understanding about my fears. They were so knowedgeable and explained everything they were doing which has really helped me to feel safe again. Thank you Environ.”

Posted 4 years ago

I am so glad that you are happy with the pest control service from Environ, we try hard to get our customer a same day service or a time down to the hour that's convenient for you, thanks for your custom

Posted 3 years ago

“Really poor customer service and incompetent office staff. Had to wait a week to receive the report they had written on my moth infestation because they couldn't get my email address right - I had to chase and correct them on three separate occasions and it was as simple as changing it from .co.uk to .com (how hard is that??) This delayed me being able to get my home treated and added more stress to an already stressful situation. I would not recommend.”

Posted 4 years ago

I am so sorry for his oversight and I am disappointed that we could not get your email right the first time, we always offer a free moth survey prior to a proposal so that we can give you a tailored , specific pest control programme according to what we found in your home.Please accept our apologies and if you should need another pest control service please let us know and we can assure you of our top notch service delivery

Posted 3 years ago

“I called Environ about an ongoing rat issue in my house. I made it very clear that I was only interested in having the space under my floorboards proofed and wanted a quote. For this they said I needed to pay for a survey first which I paid upfront (stupidly!). Then the technician came round and I told him I already had rat blocker on our sewer line. At this point he had no other suggestions on what to do and left. As such I was given no quote and no survey. When I asked for the money back they flatly refused saying I'd had some invaluable advice over the phone instead and therefore they'd be keeping my money. All I got over the phone was a 5 minute call (after chasing about 10 times!) with no invaluable at all. Bascially they're only interested in easy money. I don't know of any other firms that charge for work upfront. Should have set the alarm bells ringing I guess. Avoid like the plague of rats that are still under my house!”

Posted 4 years ago

As you left an anonymous review we were unable to locate you on our system, please get in contact and we will do our best to get this sorted for you. As you may have been told by a pest control co-ordinator we do not lift up floorboards for rats as we find this is unnecessary as we can very often get rat control from the drainage system under your home, please call and ask for Ricky and we will try to resolve this confusion

Posted 3 years ago

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Environ Pest Control is rated 4.6 based on 215 reviews