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Emergency Assist Ltd Reviews

4.2 Rating 3,420 Reviews

85 %

of reviewers recommend Emergency Assist Ltd

Company Reviews

Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I urgently needed them to come to my home because my car boot wasn't catching and I couldn't drive it because of course it would have flown open. I had to get my family back home as d grandson was at school next day. They absolutely refused to come, he said they don't do things like that and left me upset. I've cancelled because of it but they still took £10 off me. Make sure you read the small print first!”

Posted 5 years ago

“Annoyed to see it on groupon for half the price I paid albiet my discount was via gourmet Society?”

Posted 5 years ago

“What a joke of a company !! Broke down outside a garage called them for recovery and as I was at a garage they wouldn’t come out and recover the car or provide onward travel so had 2 pay £40 for a taxi home. Stay well clear !!”

Posted 5 years ago

“Pleased with service in previous year. Still waiting for my email with details of policy after renewing with you”

Posted 5 years ago

“I didn't ask you to renew my car cover. You didn't write to me to advise of your renewal. Furious.”

Posted 5 years ago

“For 4th year with the company, price raised from £28.26 to £44.10 - very unhappy, was brought down to £35. Never needed their service in 3 years, but the reason given for raised price was the age of my car! Will need to see how they perform if I need their service, but not a good feeling when there office number had nobody answering it when I called yesterday! What would happen if I called in an emergency? Their paperwork is messy,with several reference and membership numbers!”

Posted 5 years ago

“I have never had customer service so poor. Agents supervisors implying customers are liars or idiots because his system isn't showing correct information. Hanging up when the correct information is read to him. 1 in 4 of your advisers have been helpful before. Not sure why you would waste money as a company paying people unable to provide reasonable customer service.”

Posted 5 years ago

“Rip off company. Take money for cover and if you're unfortunate enough to need to call them out, they tell you you are not covered if you use your vehicle for business. Wont give a refund. And customer servises and supervisor so arrogant Hiding behind a phone”

Posted 5 years ago

“Avoid, Avoid. This is a dishonest company with shady business practices.”

Posted 5 years ago

“Few days after subscribed I had an issues with my car the engine doesn't start I called them and they told me they aren't unable to help me because I just subscribed with them so, I have to wait 2 months after the purchased for help rubbish and I was really angry getting ready to go out and it was a sunday.”

Posted 5 years ago

“Terrible company! What a scam. Rude ad very unhelpful staff who are quick to find ways to insult customers”

Posted 5 years ago

“I don't alow to auto renew!!! You couldn't do it.”

Posted 5 years ago

“I was surprised to find out that my policy was not renewed and I was never informed of the expiry. I was left in the middle of the road.The agent asked to make a payment and when I did they still said that they cant see anything in their system and was not provided with any assistance. A very bad experience.”

Posted 5 years ago

“Advice given to me over the phone was incorrect and therefore I couldn't use the service.”

Posted 5 years ago

“No policy document received but got asked for a review. WTF”

Posted 5 years ago

“A very traumatic experience.. broke down and they claimed that I hadn't redeemed the voucher, arranged a tow anyway (£125) and I was stuck stranded for 3 hours as they sent the tow truck to the wrong location..I followed all the instructions on their website and as far as I was concerned I HAD redeemed the voucher..BEWARE!!!”

Posted 5 years ago

“I bought this policy with the clear understanding that if I was to break down the car could be bought back home and If I was strandard, I would get a lift either back to work or home. When I did breakdown this was not available. Even though I paid extra to have a premium policy. After calling out ANOTHER breakdown company it was discovered the pipe on the cooling system had broken, this was fixed in 20 minutes and I was on my way, your engineers could not fix this and didn't even identify the broken pipe! I would like a refund of the premium I have paid. Utterly awful service”

Posted 5 years ago

“Cannot contact them by phone or e mail”

Posted 5 years ago

“My wife called you 3 times when her car broke down the other week and the number rang out unanswered. Luckily a neighbour rescued her.”

Posted 5 years ago

“I still haven't received a copy of my renewal documents. It automatically renewed having received one email telling me to renew which I forgot to do, I then noticed the money had come out my bank account!”

Posted 5 years ago

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Emergency Assist Ltd is rated 4.2 based on 3,420 reviews