Electrical World Reviews

Name: Electrical World
Address: 14 Blackstick RoadKillyhevlin Industrial Estate, ,, Enniskillen
Rating: 4.79

4.8 Rating 18,831 Reviews

91 %

of reviewers recommend Electrical World

Company Reviews

Metrics

Info

4.8

Based on 18,831 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electrical World:

We are a leading online distributor & wholesaler in four main categories:
-Electrical Supplies & DIY
-Home & Appliances
-Pet Supplies
-Garden & Outdoor

Visit Website

Phone:

2866335045

Email:

sales@electricalworld.com

Location:

14 Blackstick RoadKillyhevlin Industrial Estate, ,
Enniskillen
BT74 4EB

Electrical World 5 star review on 21st May 2024

233

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong item supplied and promised return call re sending it back never happened - had to ring again. Poor customer service.”

Helpful Report

Posted 5 years ago

Hi,Thank you for your feedback. I can see that your item has been received back and fully refunded for you.If we can assist further please do let us know. Kind regards The Electrical World Team

Posted 5 years ago

“3 out of 4 tube lights arrived smashed not great”

Helpful Report

Posted 5 years ago

HI Guy, I am sorry to hear that items have arrived damaged with you. We have had no further correspondence from you and have been unable to reach you by phone or email. Please do get back in touch if we can assist you. Kind regards The Electrical World Team

Posted 5 years ago

“Terrible service Charge me for next day Never arrived. Didn’t have parts in stock. When they did they arrived late.”

Helpful Report

Posted 5 years ago

Hi Dave, Thank you for providing feedback for us. I am sorry to see that we had a delay in sending one of your items. We would be happy to refund the next day shipping charge to make up for any inconvenience caused. Please do get back in touch if we can assist. Kind regards The Electrical World Team

Posted 5 years ago

“Sorry to say I’ve had a poor experience, order not filled 2 emails to find out what I should do, but no reply, still waiting for my problem to be sorted out. Am unable to get on with my job as short of cable.”

Helpful Report

Posted 5 years ago

Hi Mr Sewell, Thank you for your feedback I can see that a member of our team has been in touch with you regarding your order. I hope that this has now been resolved for you. Kind regards The Electrical World Team

Posted 5 years ago

“I ordered Cool White ( it say so on boxes) But there Not there Warm White and are diffrent than my other light bulbs under my kitchen work tops.Not Happy at all”

Helpful Report

Posted 5 years ago

Hi Ms Lewis, I am glad to say that we got to speak on the phone and we have realised that the bulbs you had ordered are different to the ones currently installed but you have decided to keep them. If we can assist any further please do let us know. Kind regards The Electrical World Team

Posted 5 years ago

“We ordered an electrical stove and paid for next day delivery. It didn't arrive next day and long and short of it is that we are still waiting for the stove 6 days later with no idea of when it will arrive. Staff tried to help and for that I appreciate, but the lack of communication from the beginning didn't help (for example when they knew they could not arrange next day delivery - they should have contacted me - not leaving me waiting in for my order which was not going to arrive). Lack of tracking details doesn't help. Whether the issue is with the delivery company or electrical world - I have no idea as my last two emails (sent yesterday) asking when delivery is likely to be are currently unanswered. NB/ i've answered the question below saying my order has taken over 7 days - as I hope that it will be resolved and I will actually get my order next week ... fingers crossed! As tomorrow is Sunday and I still haven't heard anything from Electrical World - I presume it will be another couple of days and therefore it will be over 7 days.”

Helpful Report

Posted 5 years ago

Hi Thank you for your feedback. I can see that customer services have been in contact with you and the delivery has been resolved for you. If we can assist further please do get in touch again. Kind regards The Electrical World Team

Posted 5 years ago

“When purchased you stated a two to four day delivery only after I phoned a week later was my fire was dispatched”

Helpful Report

Posted 5 years ago

Hi Mr Barham, Thank you for your feedback. I had spoken with you on the phone to provide the tracking number for your stove. Apologies that there was a delay in this being dispatched for you - I do hope that you are now enjoying your item. Kind regards The Electrical World Team

Posted 5 years ago

“The item did not arrive when advised”

Helpful Report

Posted 5 years ago

HI Mr Ross, Thank you for leaving feedback for us. I can see that your item left us on time but has been delayed with the courier. I apologise for any inconvenience caused by this but hope that you are enjoying your item. If we can assist any further please let us know. Kind regards The Electrical World Team

Posted 5 years ago

“Have previously purchased online as we are in New Zealand... Their system changes the delivery address to the billing address and so our shipment was previously delayed a number of weeks. This time I spotted this in the confirmation email and despite this went back and forth with the customer service guy for a week to resolve this. Now we have received a small part shipment and the balance has been held back as the declared value was really high (obviously another admin error) and now have to send proof of purchase for which I actually do not have an invoice yet either :-(”

Helpful Report

Posted 5 years ago

Hi Don, I tried to contact you but have had no success. I can see that the courier service has requested further information from you regarding your order. As per my previous email I am happy to help with anything that is required. Please do get in touch if I can assist you. Kind regards The Electrical World Team

Posted 5 years ago

“Unfortunately it has taken 2 weeks to get the delivery from original order and I still haven’t received it all .This has let the side down poorly”

Helpful Report

Posted 5 years ago

Hi Mr Shepherd, I am sorry to see that your item was delayed in getting to you. We did dispatch the item on time but it seems to have been delayed with the courier. I have tried to contact you but have had no success. If you wish to discuss further please do not hesitate to get in touch. Kind regards The Electrical World Team

Posted 5 years ago

“Rather badly packed. 20 standard old style BC bulbs were delivered, sides were protected but ends were next to the cardboard box. ONE bulb completely smashed.”

Helpful Report

Posted 5 years ago

Hi Mr Dickinson, Thank you for your feedback. We were sorry to see that one of your bulbs arrived broken, we have emailed to offer a replacement bulb but have had no response. If we can assist further please do let us know. Kind regards The Electrical World Team

Posted 5 years ago

“Je suis très mécontent, je n'ai pas reçu les lampes que j'ai commandéses.”

Helpful Report

Posted 5 years ago

Hi Soussan, Thank you for your feedback. I can see that your items have now been delivered to you. If we can assist any further please do get in touch again. Kind regards The Electrical World Team

Posted 5 years ago

“I ordered (order no 137475) 2 X 9W GFL GX53 opal cabinet bulbs, I received 2 X 5W GX53 instead. The only reason I went with Electrical World was that they advertised the 9W version. Had I wanted the 5W version I could have bought the same at a fraction of the price I paid from other suppliers.”

Helpful Report

Posted 5 years ago

Hi Raymond, Thank you for your feedback. I have been trying to get in touch with you but have been unsuccessful. Apologies that you have received incorrect items, You are of course welcome to return these to us for a full refund. Please do get in touch if you we can assist you with this. Kind regards The Electrical World Team

Posted 5 years ago

“Wrong goods delivered. Problem resolved but will not order again.”

Helpful Report

Posted 5 years ago

Hi Brenda, Thank you for leaving feedback for us. I was sorry to see that you received incorrect bulbs in your order. I hope that the speedy replacement supplied without the need to return the correct items went some way to make up for any inconvenience caused. Kind Regards The Electrical World Team

Posted 5 years ago

“Very slow delivery. Customer services unhelpful. Never tracked my or followed up with phone as promised. Item eventually arrived. However we were Pleased with the lights.”

Helpful Report

Posted 5 years ago

Hi Gillian, These items were delivered within the estimated time frame as per our website. We have tried to contact you but have had no success. If we can assist with anything please do get in touch. Kind regards The Electrical World Team

Posted 5 years ago

“Was expecting an important delivery unfortunately got delayed”

Helpful Report

Posted 5 years ago

Hi Aftab, Thank you for your feedback I can see that you order has been dispatched 24hr tracked as per our confirmation. Unfortunately the courier seems to have taken some extra time to deliver. I look forward to your next order as per our conversation. Kind regards The Electrical World Team.

Posted 5 years ago

“The good were received bu had been broken in transit. Electrical World dealt with my query speedily and effectively and processed a full refund. The broken goods was not the fault of Electrical World but they dealt with this brilliantly. Despite this little hiccup, I would use them again.”

Helpful Report

Posted 5 years ago

Hi Mr Coles, Thank you for your feedback. We appreciate your understanding regarding the damaged items and were pleased to see that you received good customer service. We look forward to your next order. Kind regards The Electrical World Team

Posted 5 years ago

“Ordered on 23/5/18 at 08.05 was told 2-3 days came on 30/5/18 maybe not all there fault but still did not help me, product good.”

Helpful Report

Posted 5 years ago

HI, Thank you for providing feedback for us. I can see that you have been contacted by our customer service team regarding your courier delay. I was happy to see that you were pleased with your item and look forward to your next order. Kind regards The Electrical World Team.

Posted 5 years ago

Electrical World is rated 4.8 based on 18,831 reviews