Name: Electrical World
Address: 14 Blackstick RoadKillyhevlin Industrial Estate, ,, Enniskillen
Rating: 4.78

“I sent in an order on the 19th of November I ordered 11 lights & 11 bulbs. I got delivered 1 light & 11 bulbs. And the order then said completed. As of the 29th of November I still hadn't received my order. They're taking orders that they can't fill. Communication is either to a bot or pre written text responses . The rest of My order arrived on the 1st December. Never again would I buy off them. And I do not recommend them. I managed to go to screwfix & get the same lights ordered & arrived in the next day.”

Helpful Report

Posted 9 months ago

Hello Thank you for taking the time to leave feedback on multiple platforms. We’re genuinely sorry for the frustration caused by the split delivery of your order and the confusion this created. Your order was dispatched in more than one parcel due to stock availability at the time, which unfortunately resulted in part of the order arriving earlier than the remainder. While the balance of your items was delivered shortly afterwards, we completely understand that this was inconvenient and not the experience you expected. We also apologise if our communication felt impersonal — we aim to respond as quickly and clearly as possible, and we’re continuously working to improve this. Your comments have been noted and will be used to help us improve our service going forward. We appreciate you sharing your experience and are sorry to hear that we fell short on this occasion. Kind regards, Hannah

Posted 9 months ago

“From the start ordered 25kg of childrens play sand Got delivered something dodgey 10kg of sand definitely not childrens play sand in a delivery bag with no original packaging although evri said they havent delivered my parcel yet, no idea why someone delived this suspect sand, Still haven't received my order not sure if it's this company or evri but somthing isn't right. When will I get my order.”

Helpful Report

Posted 9 months ago

Hi Sabrina, We’re really sorry for the trouble with your order and the confusion around delivery. We can see that our team have been in touch with you to resolve this Kind regards, Hannah

Posted 9 months ago

“12 days and still no order it's dog food that I need it now... They are using everi Not good.”

Helpful Report

Posted 9 months ago

Hi Karen, Thank you for taking the time to leave a review. We’re sorry for the delay and the frustration this has caused. We can see that our customer service team have been in contact with you and arranged for a replacement to be sent Best wishes Hannah

Posted 9 months ago

“The glue guns were sturdy but after a few moments they switched off leading me to believe there was an electrical fault hence the low price. I was unable to get any power continuity from them. I tried different plug points to no avail. Wouldn't buy them again. Shipping was fast”

Helpful Report

Posted 9 months ago

Dear Christine Thank you for your feedback, and we’re glad to hear that your order arrived quickly. We’re sorry to learn that the glue guns did not perform as expected. The issue you’ve described is not something we would anticipate, so we would really like the opportunity to look into this for you. If you could get in touch with our support team with your order number, we can arrange a replacement or refund in line with our returns policy. We appreciate you bringing this to our attention and are here to help resolve it promptly. Kind regards, Hannah

Posted 9 months ago

“Ordered item got email next day saying it was dispatched. A week later got another email telling me that I might have to wait for order. Eventually arrived almost 3 weeks later. Poor service”

Helpful Report

Posted 11 months ago

Hello Margaret Thank you for your review. We’re sorry for any confusion caused by the emails you received. We’ve checked our system, and your order was placed on the 25th and delivered on the 27th, so it arrived within two days. The later message about a possible delay was sent in error, and we apologise for the mix-up. We appreciate your understanding and the chance to clarify this. Best wishes Hannah

Posted 11 months ago

“Found a cheaper price after purchase and reached out to customer services but, despite their price-match claim on the website, Electrical World refused to offer any partial refund. They say they only price-match if you contact them BEFORE purchase and send them a link to the other supplier's item! It's all there in the small print apparaently. Hey, but why wouldn't you just buy from the other supplier in the first place?! Just another sales gimmick I'm afraid - but who knows, maybe this review will win me the £1000 Amazon voucher ...”

Helpful Report

Posted 1 year ago

Hello We’re sorry you’re disappointed. As clearly stated on our website, our price-match policy only applies if you contact us before making a purchase and provide a link to the competitor’s item. Requests made after purchase unfortunately cannot be honored. We understand this isn’t the outcome you hoped for, but we always follow our policies fairly for all customers. Kind regards, Hannah

Posted 1 year ago

“All I ordered was a camping chair and still not delivered after 3 weeks not good”

Helpful Report

Posted 1 year ago

Dear Mark, I’m really sorry to hear that your camping chair hasn’t arrived yet and that you're feeling frustrated Upon reviewing your order I can see that you have chosen the collection option at checkout. Our customer service team reached out to you on the 14th August asking you would be collecting this. Warm regards, Hannah

Posted 1 year ago

“Sadly the Evri couriers are very poor in my local area and despite having had a good experience before, this time it was not the case - dog food was ordered on 30th May - and following repeated chase ups from me I discovered the food was lost by evri, so a replacement was offered, then it was out of stock, the next day it was back in stock and now I'm waiting for a refund which can take 3-5 days to process, followed by my own banks processing time. Sadly, I now will be checking what courier companies use as im having to source the food in more expensive smaller batches locally while I wait for my refund.”

Helpful Report

Posted 1 year ago

Dear Louise, Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you've encountered with the courier service. While we strive to ensure smooth deliveries, we understand that delivery challenges can arise, causing frustration. We appreciate your patience as we work on resolving your refund as quickly as possible. Your feedback is invaluable, and we will certainly take it into consideration while we look into our courier partnerships. We hope to provide you with a much better experience in the future. Warm regards, Hannah

Posted 1 year ago

“I ordered some seeds , when they arrived I saw they were out of date . I contacted customer service, and they said I could keep the seeds and have a 10% refund . After several emails backwards and forwards they finally agreed a 40% refund . More chase up emails later they finaly refunded the 40% . Not great service as I would have expected an instant no quibble full refund. I won't be using them again.”

Helpful Report

Posted 1 year ago

Dear Ian, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered regarding the seeds and the refund process. It's clear that we did not meet your expectations in this instance, and for that, we are truly sorry. Your feedback is invaluable, and we will use it to improve our services moving forward. We hope you might consider giving us another chance in the future. Warm regards, Hannah

Posted 1 year ago

“There's no screen to show how much of a charge the battery has and the battery charger is noisy . Overall I am disappointed with the item. I chose your company because I expected a premium product”

Helpful Report

Posted 1 year ago

Dear Joe, Thank you for your review. We’re sorry to hear that the battery charger did not meet your expectations and that you found it noisy. We appreciate your feedback about the lack of a charge indicator, and we can understand how that might be disappointing for a product you anticipated would be more premium. Your experience is important to us, and we will certainly consider your comments for our future product improvements. If there’s anything else we can assist you with or if you have further concerns, please do not hesitate to reach out. Best regards, Hannah Customer Service Team Electrical World

Posted 1 year ago

“Electrical World had the cat food which not many people stock which we feed our cat ! Great, I thought! I signed up as a new customer to get a £10 off code. The code did not work which was disappointing as the food cost over the limit to activate the code. As we needed the food, i placed the order though I did feel it was misleading. I received an email to say that the food had been dispatched. However, the link did not work and then I received another email to apologise for the delay and that they would be sorting out the order as soon as possible. As I needed the food, I placed an emergency order elsewhere and drove 20 miles to collect (we are picky what we feed our pets) only to then receive the food the next day! To summarise, poor communication, no phone number to contact anyone and only a robot to speak to online. Tracking links don’t work and misleading promotions and details of the arrival of packages. The good news is that I keep receiving texts telling me I haven’t used my code…! Would I order again? No, thank you.”

Helpful Report

Posted 1 year ago

Dear Abi, Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you faced with the discount code and the communication regarding your order. We understand how important it is to have reliable access to the products you need, especially for your pet. Your feedback highlights areas where we need to improve, particularly in our promotional clarity and tracking systems. We appreciate your suggestion regarding customer support accessibility, and we are actively working to enhance that part of our service. If you wish to discuss your experience further or have any specific concerns, please feel free to reach out to our customer service team. We value your input and hope to have the opportunity to serve you better in the future. Thank you for your understanding. Best regards, Hannah Customer Service Team Electrical World

Posted 1 year ago

“Foer delivery its taken long time”

Helpful Report

Posted 1 year ago

Dear Rincy, Thank you for taking the time to share your concerns about the delivery time. We understand that waiting longer than expected can be quite frustrating, and we apologize for any inconvenience this has caused you. We are continuously working to improve our shipping processes and your feedback is invaluable in helping us identify areas for enhancement. If there’s anything specific you would like to discuss, please reach out to our customer service team. We’re here to assist you and hope to improve your experience in the future. Thank you for your understanding. Best regards, Hannah Customer Service Team Electrical World

Posted 1 year ago

“The ordér I placed was not the order I received, they sent an alternative which was no good to me. I asked about sending item back and they obviously thought it was easier to offer a 10% refund and I keep the unwanted goods. I replied saying the goods were ni good to me and could I send item back please. Got a further email offering me 20% refund and I keep the goods. In the end I just accepted and gave the goods to charity. I think I got less than £2 refund not even covering the postage I had paid. I think as a goodwill gesture and the fact that they sent the wrong item they could have given me a full refund with an apology. At least that way as a customer it would be appreciated and would encourage someone to buy again from them. Instead I was very unhappy and would not buy again or recommend to anyone. I paid more for the items anyway than in the shops and the item they sent I could easily buy cheaper in the local supermarket if id wanted it instead I was very much out of pocket and had to then go online and buy from another company again at a higher cost but at least I received the correct goods this time.”

Helpful Report

Posted 1 year ago

Dear [Reviewer],Thank you for taking the time to share your feedback regarding your experience with Electrical World. We sincerely appreciate your honesty and apologize for the inconvenience caused by not receiving the correct order. We regret that our initial response did not meet your expectations. Our intention was to provide a solution that would be convenient for you, but we understand that it did not align with what you were looking for. We apologize for any frustration or confusion this may have caused. We understand your disappointment with the 20% refund offered, and the fact that this did not cover your expenses including postage. We acknowledge that sending the wrong item was our mistake, and we understand how this can lead to a negative experience. We genuinely appreciate your suggestion of a full refund along with an apology as a goodwill gesture. We truly value your feedback as it helps us identify areas for improvement. In light of your experience, we would like to ask for your input on how we can make things better. Your insights will assist us in ensuring such issues are addressed accordingly, and that our valued customers like yourself receive the quality service they deserve. Once again, we apologize for any inconvenience caused and appreciate your honest feedback. We hope to have the opportunity to serve you better in the future. Warm regards, Hannah

Posted 1 year ago

“The item was beautiful, but the specifications could have been more clear. It should state if ordered outside of UK it requires different voltage. Very dissatisfied with the return costing me money.”

Helpful Report

Posted 1 year ago

Dear Kathleen,Thank you so much for sharing your feedback about your experience with Electrical World. We genuinely appreciate you taking the time to let us know about your concerns. Firstly, we sincerely apologize for any inconvenience you faced with the item's specifications. We understand that clear instructions regarding voltage compatibility, especially for orders outside the UK, are of utmost importance. We will definitely take this into account and strive to provide more explicit specifications for our products in the future. We are truly sorry for the dissatisfaction caused by the return process, which resulted in additional costs for you. Your feedback on this matter is valuable, and we will investigate the return process to identify any areas for improvement and prevent similar experiences in the future. In order to ensure a better shopping experience for you and our future customers, we would like to ask for your assistance. Could you kindly provide us with more details about your concerns? We would love to hear your suggestions on how we can enhance our processes and deliver a seamless experience for our customers. Again, we genuinely appreciate your valuable feedback and apologize for any inconvenience caused. Your insights will undoubtedly help us improve our services, which are dedicated to customer satisfaction. If there's anything else we can assist you with, please don't hesitate to let us know Kind regards Hannah

Posted 1 year ago

“I received only half my order and am still waiting for the rest of it two weeks later”

Helpful Report

Posted 1 year ago

Dear Julie,Thank you so much for taking the time to provide your feedback on your recent experience with Electrical World. We truly appreciate your support and value your opinion. First and foremost, we want to apologize for the inconvenience you have faced due to receiving only half of your order, and still not receiving the rest after two weeks. We understand how frustrating this can be, and we are determined to rectify the situation promptly. To make things better, we would like to know more details about your order and the items that were missing. Could you kindly provide us with your order number and the specific products that were not delivered? This will help us investigate the matter thoroughly and resolve it as quickly as possible. At Electrical World, our goal is to consistently improve our customers' experience, and we encourage open communication to address any issues. Your feedback is invaluable in allowing us to identify areas of improvement and prevent such occurrences in the future. Once again, thank you for bringing this matter to our attention. We apologize for any inconvenience caused, and we assure you that we are fully committed to resolving the situation to your satisfaction. Should you have any further concerns or questions, please don't hesitate to reach out to us. Warm regards, Hannah

Posted 1 year ago

“Quick delivery but only half my order received. Customer service not good! Would not order from them again!.”

Helpful Report

Posted 2 years ago

Dear Eileen,Thank you so much for taking the time to share your feedback about your recent experience with Electrical World. We truly appreciate your valuable input and apologize for the inconvenience caused by the issues you encountered. We understand the disappointment caused by receiving only half of your order and the frustration you experienced with our customer service. This is certainly not the level of service we strive to provide to our valued customers, and we are truly sorry for the inconvenience this has caused you. To ensure we rectify this situation and prevent similar incidents from happening in the future, we kindly ask for your assistance. Could you please provide us with more details regarding your order so that we can investigate and address the issue promptly? Additionally, if you have any suggestions on how we can improve our service, we would be grateful to hear them. Once again, we apologize for the inconvenience you faced, and we are committed to making things right. Please rest assured that your feedback has been taken seriously, and we will do everything within our power to improve your experience with Electrical World should you choose to give us another chance. Thank you for bringing this matter to our attention, and please feel free to reach out to us directly with any further information or concerns. Your satisfaction is our top priority Best regards Hannah

Posted 2 years ago

“So sorry your ant killer does not work the ants are still running rings round the containers after 10 days”

Helpful Report

Posted 2 years ago

Dear [Reviewer],Thank you so much for taking the time to share your experience with us here at Electrical World. We really appreciate your feedback and it is valuable to us in order to improve our products and services. We are sorry to hear that our ant killer did not meet your expectations and that the ants are still causing you nuisance even after 10 days. We understand how frustrating this can be and we sincerely apologize for any inconvenience this has caused you. In an effort to better address this issue, we would love to hear more about your specific experience and understand what may have gone wrong. Could you please provide us with further details on the usage of the ant killer? This will help us identify any possible improvements in order to make our product more effective. Once again, we extend our sincere apologies for the inconvenience caused. We highly value your feedback and we are committed to making things better. We look forward to your response and the opportunity to assist you in resolving this matter. Thank you for choosing Electrical World. Best regards, Hannah

Posted 2 years ago

“My item was despatched really promptly and was well packaged. Sadly the delivery company, Hermes, took 9 days to deliver - they did not contact me once in the whole process and their tracking system was ineffective.”

Helpful Report

Posted 2 years ago

“This company doesn't want to be contacted, so I wouldn't bother purchasing again!”

Helpful Report

Posted 2 years ago

“Only one of five boxes of dog food arrived and that was outside the time frame suggested and not the type ordered. Had to chase up the remaining four which have finally been delivered and thankfully they are the correct food. Unlikely to use this company in future.”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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