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Electrical World Reviews

4.8 Rating 18,781 Reviews

91 %

of reviewers recommend Electrical World

Company Reviews

4.8

Based on 18,781 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electrical World:

We are a leading online distributor & wholesaler in four main categories:
-Electrical Supplies & DIY
-Home & Appliances
-Pet Supplies
-Garden & Outdoor

Visit Website

Phone:

2866335045

Email:

sales@electricalworld.com

Location:

14 Blackstick RoadKillyhevlin Industrial Estate, ,
Enniskillen
BT74 4EB

Electrical World 5 star review on 11th April 2024

Electrical World 5 star review on 17th March 2024

Elisabeth Braun

Electrical World 5 star review on 14th March 2024

Electrical World 5 star review on 21st February 2024

Electrical World 5 star review on 27th January 2024

Electrical World 5 star review on 31st December 2023

Electrical World 5 star review on 20th December 2023

232

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2x13amp adapters. Quick delivery but one had a US C outlet. Called and replacement sent -same problem. Called and was asked to send photos PROVING it was faulty ie.plugged in and No Carge indicated on phone! I suggested that it appeared this was a possible batch problem and suggested they open and test another off their shelf. If it worked I would be happy to have that one - if it didn't they need to investigate further. NO this couldn't be done (even though girl admitted they have a QC dept for returned goods !)and they want me to accept a refund rather than sort it out. Doesn't smack of a customer focussed company - suits them rather than a cstomer.”

Posted 1 month ago

“Products and price are good but delivery and trying to get in touch with anyone is awful, if you need products that say they are in stock allow plenty of time for delivery, getting through on phone is almost impossible and replies are sent at crazy times of the night and the morning which delays responses”

Posted 4 months ago

“Item arrived broken nd taking a very long time for refund”

Posted 4 months ago

“Ordered 2 tubes and due to sub standard packaging only 1 arrived ok, 1 arrived in 2 pieces so completely useless Unless they are willing to resend another I would never use this company again”

Posted 5 months ago

Hi Kevin Thanks for your feedback and sorry to see part of the order was damaged in transit I do not see any emails advising us of the issue so if you can kindly email our customer service team they will be able to resolve this for you as they will not be aware of the issue. Kind Regards

Posted 4 months ago

“Had to wait for over a month for the materials to arrive with no communication update.”

Posted 5 months ago

Hello Thank you for your feedback We apologise as the email we have for you appears to be incorrect as all of the emails we sent to you for updates were rejected We are glad to see that your order has now been delivered safely. Kind Regards Electrical World

Posted 5 months ago

“I ordered a telescopic pole with an anvil tree lopper attachment. The pole arrived after 5 days but still waiting on the attachment. It's now been 2 weeks. What good is a pole to me without an attachment!”

Posted 5 months ago

“Not opened product yet as an extension cable for campervan. Delivery was over 2 weeks so disappointing”

Posted 5 months ago

“Got a wrong order only cause "manufacturer said the brackets were the same size'.”

Posted 6 months ago

“My order was dated October 15, today it's November 4 and half of my order has not been dispatched yet after 3 weeks.”

Posted 6 months ago

“I ordered 8 plant containers and have so far only 3 containers have been delivered! I have contacted your company on more than 2 occasions and have still not received an accurate delivery date for the remainder. Not a good first impression of your company.”

Posted 6 months ago

“Delivery lost due to Fed Ex pallet issue. No updates. Saving grace of helpful lady a month later who sorted problem”

Posted 6 months ago

“The order took over two weeks to arrive.”

Posted 6 months ago

“Received wrong product and was only offered a 10% discount on next order”

Posted 7 months ago

“Unfortunately the product was not as described. Put a big delay in our work as will have to send back for a refund.”

Posted 7 months ago

“I paid extra for 1-2 day delivery and told 99% chance I would have it next day (when I needed it) and it didn’t arrive until three days later -Buyer Beware!”

Posted 7 months ago

“I have not received my order yet ordered on 23rd August 2023..”

Posted 8 months ago

“Not even worth a sentence to be honest”

Posted 8 months ago

“Have received only one part of order, and had to chase to see about the second part, reply was waiting for stock, but on line you had 10 in stock, haven't a clue what is happening. I now wish I had bought from the local supplier and paid extra, and then I could use the item. Not bothering to fill in rest of form as doesn't really apply.”

Posted 9 months ago

“Sent me the wrong item and then made no satisfactory resolution.”

Posted 1 year ago

“Paid for expedited shipping - half of the order took a week to arrive. Advised customer services told they had used a different courier and sent a tracking link. No apology and no refund for the extra shipping charges paid. Sent a link to leave a review and advised to contact them if less than happy before leaving a review. So I did. Advised to have a good week - no apology, no refund of extra shipping charges. Useless - unless you are happy to wait for your goods & deal with impotent customer services in case of a problem then I would avoid. They were cheaper than I could have sourced locally. I guess they used the discount to cut their customer services budget.”

Posted 1 year ago

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Electrical World is rated 4.8 based on 18,781 reviews