Electrical World Reviews

Name: Electrical World
Address: 14 Blackstick RoadKillyhevlin Industrial Estate, ,, Enniskillen
Rating: 4.79

4.8 Rating 19,185 Reviews

96 %

of reviewers recommend Electrical World

Company Reviews

Metrics

Info

4.8

Based on 19,185 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electrical World:

We are a leading online distributor & wholesaler in four main categories:
-Electrical Supplies & DIY
-Home & Appliances
-Pet Supplies
-Garden & Outdoor

Visit Website

Phone:

2866335045

Email:

sales@electricalworld.com

Location:

14 Blackstick RoadKillyhevlin Industrial Estate, ,
Enniskillen
BT74 4EB

Electrical World 5 star review on 2nd August 2025

240

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Payed for 1_2 day delivery and took more than a week to arrive which was more linger than there standard delivery, when messaging them there reply was very poor with no further follow uk.”

Helpful Report

Posted 1 week ago

Dear Ryan, Thank you for taking the time to share your experience. We're truly sorry to hear that your order did not arrive as expected and that our response fell short of your expectations. Your feedback is invaluable to us, and we will certainly use it to improve our communication and delivery processes. Please don't hesitate to reach out if you have any further concerns or need assistance. Warm regards, Hannah

Posted 1 week ago

“Gave a 5a fuse in a 'rated for 13a' plug. Cable looks shorter than 5m. Quick delivery. Appreciate the thicker gauge cable.”

Helpful Report

Posted 2 weeks ago

Dear Customer, Thank you for your review! We appreciate your feedback regarding the fuse and cable length. It's great to hear that you were pleased with the quick delivery and the quality of the thicker gauge cable. Your insights are important to us as we continually work to enhance our products. We have asked our customer service team to reach out directly Warm regards, Hannah

Posted 1 week ago

“Order was slow to arrive. That seems to have been down to Evri rather than Electrical World but they confused the situation by sending me two emails saying my order was still being processed when it had already been dispatched. The second was even sent after they had apologised for the first.”

Helpful Report

Posted 2 months ago

Dear Customer, Thank you for your feedback regarding the delays with your order. We understand that the confusion with the emails must have been frustrating, and we sincerely apologize for any inconvenience caused. While the delivery issues stemmed from our courier partner, we appreciate your understanding in this matter as we work to improve our communication processes. We hope to provide you with a smoother experience in the future! Warm regards, Hannah

Posted 2 months ago

“My product eventually arrived, but I had to contact them as it didn't arrive when it was expected. Plus I don't think it will hold 30m hose”

Helpful Report

Posted 2 months ago

Dear Claire, Thank you for taking the time to share your thoughts with us. We're sorry to hear that your product arrived later than expected and that you have concerns about its suitability for a 30m hose. Your feedback is important, and we will certainly take it into account as we strive to improve our services and products. We appreciate your understanding and hope to provide you with a better experience next time. Warm regards, Hannah

Posted 2 months ago

“Delivery took a long time, customer service took a long time to reply, will not be buying from here again”

Helpful Report

Posted 4 months ago

Dear Valued Customer, Thank you for taking the time to share your experience. We're sorry to hear that the delivery took longer than you expected and that our customer service response did not meet your expectations. We truly value your feedback and are constantly working to enhance our service. We hope you’ll consider giving us another chance in the future. Best regards, Hannah Customer Service Team Electrical World

Posted 4 months ago

“Pot was fine but delivery really slow.......”

Helpful Report

Posted 5 months ago

Dear Keith, Thank you for your review! We’re glad to hear that the pot met your expectations, but we apologize for the slow delivery. Your feedback is important to us, and we're continually working to improve our shipping times. If there’s anything else we can assist you with, please don’t hesitate to reach out. Best regards, Hannah Customer Service Team Electrical World

Posted 4 months ago

“Haven't received my purchase yet.”

Helpful Report

Posted 5 months ago

Dear Pat, Thank you for taking the time to leave a review. We’re sorry to hear that you haven't received your purchase yet. We understand how frustrating this can be and want to assure you that we’re here to help. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team. Your feedback is important to us, and we appreciate your understanding. Best regards, Hannah Customer Service Team Electrical World

Posted 4 months ago

“Good range of products available with great value for money, but I have still not received my order. It has been 8 days not.”

Helpful Report

Posted 5 months ago

Dear Malviina, Thank you for your review! We're glad to hear that you appreciate the range of products we offer at great value. However, we sincerely apologize for the delay in receiving your order. We understand how important it is to get your items on time, and we’re committed to addressing this matter. If there’s anything we can assist you with or if you have further questions, please feel free to reach out to our customer service team. We appreciate your feedback and hope to serve you better in the future. Best regards, Hannah Customer Service Team Electrical World

Posted 5 months ago

“The quality of product was great but the time it took to ship it (in spite of the webpage saying the times were in stock) was very long.”

Helpful Report

Posted 5 months ago

Dear Customer, Thank you for taking the time to share your thoughts. We're pleased to hear that you were satisfied with the quality of the product. However, we genuinely apologize for the shipping delay you experienced. We understand how important timely delivery is, especially when our website states items are in stock. Your feedback is invaluable to us as we strive to improve our processes. Please don’t hesitate to reach out if you have any further questions or concerns. Best regards, Hannah Customer Service Team Electrical World

Posted 5 months ago

“Ordered some electrical cable as my local supplier was out of stock. Was given the impression on Electrical World's website it was in stock for 'fast despatch'. Sadly it took eight days to arrive and two contacts with customer service (both of which took 48hrs to respond). I had to buy elsewhere (as my house was without power) and when enquiring about sending it back I was told it would be at my expense (it's very heavy ). < I'm not sure this is legit but I don't have the inclination to battle for a refund. So the cable (which is probably fine) is now just sitting in my shed.”

Helpful Report

Posted 7 months ago

Dear Reviewer, Thank you for your candid 3-star review. We're sorry to hear about the delays in delivery and your experience with customer service. We strive to ensure that our customers receive their orders promptly, and we apologize for falling short in your case. Regarding the return process, we understand how frustrating that can be, especially with heavy items. Your feedback is crucial, and we will certainly take it into consideration as we aim to enhance our services. If there's anything we can do to improve your experience or if you have further questions, please reach out to us. Best wishes, Hannah

Posted 7 months ago

“The items ordered were delivered and seem to be ok. There was some delay before delivery during which I was worried that something was wrong. Communication by on line chat did not work but eventually I got an email followed by delivery through Royal Mail.”

Helpful Report

Posted 8 months ago

Dear Keith, Thank you for taking the time to share your feedback with us! We're glad to hear that your items were delivered and met your expectations. We apologize for the delay and any worries it may have caused. Your experience with our online chat service is valuable to us, and we are continually working on improving our communication methods. We appreciate your understanding and hope to make your next experience a seamless one. Best regards, Hannah

Posted 7 months ago

“Product itself was good but arrived soaking wet, meaning it all had to be removed from the bag and dried flat.”

Helpful Report

Posted 8 months ago

Dear Customer, Thank you for your feedback. We're glad to hear that you found the product to be good, but we're truly sorry to learn that it arrived in less than ideal condition. It’s understandable how frustrating that must have been, and we appreciate your effort to dry everything out. Please know that your experience is important to us, and we will investigate how this might have happened to ensure it doesn't occur in the future. If there are any lingering concerns, don’t hesitate to reach out to our customer service team for assistance. Thank you for bringing this to our attention. Best regards, Hannah Customer Service Team Electrical World

Posted 8 months ago

“The planters I bought are beautiful, how they made it unscathed I don't know as there was no packing material and the boxes barely made it they where crushed.”

Helpful Report

Posted 10 months ago

Dear Beverley,Thank you so much for taking the time to share your feedback about Electrical World! We really appreciate your kind words and are thrilled that you had a great experience with us. At Electrical World, our top priority is ensuring customer satisfaction, and we are delighted to hear that we are meeting your expectations. We strive to provide excellent customer service, high-quality products, and a seamless shopping experience. It's wonderful to know that we are doing things right! Whether you have any questions, need assistance, or would like to explore our range of products further, please don't hesitate to reach out to us. Our friendly team is always here to help! Thank you once again for your fantastic review. We look forward to serving you again in the future. Warm regards, Hannah

Posted 10 months ago

“Happy wih my products - but Electrical World should use Royal Mail postal service; not couriers due to scams regarding some couriers.”

Helpful Report

Posted 10 months ago

Dear Elizabeth, Thank you so much for taking the time to share your feedback on your recent experience with Electrical World. We are very sorry that you do not feel we should use other couriers due to scams, unfortunately due to size and weight restrictions we are unable to send everything with Royal Mail If there is anything else we can do to further assist you or if you have any questions at all, please do not hesitate to reach out. Our friendly customer service team is always here to help. Thank you once again for choosing Electrical World. We look forward to serving you in the future! Warm regards, Hannah

Posted 10 months ago

“Ordered cable and received 100metres in short time but still waiting on the other 200 metres,I find the service good and prices fair”

Helpful Report

Posted 11 months ago

Hi Vinny! Thank you so much for taking the time to leave us a review, can you kindly advise your order number to enable us to look into this for you Warm regards, Hannah

Posted 11 months ago

“Hi Elctrical world, im oder of long tubes lights arrived quickly but 2 of the 6 tubes were broken.”

Helpful Report

Posted 11 months ago

Dear Cathal, Thank you so much for taking the time to leave us a review! We truly appreciate your feedback We are extremely sorry that 2 of your tubes arrived broken, if you would like to reach out to us directly we will get this resolved for you or alternatively you can update the review with your order number and we can contact you Best regards, Hannah

Posted 11 months ago

“Universal remote worked good for tv , however did not on satellite system despite trying all instructions given..”

Helpful Report

Posted 1 year ago

“Order came quickly but purchase was missing a piece from the solar light when opened”

Helpful Report

Posted 1 year ago

“I was dubious and had my reservations reading reviews. However, I chanced it and bought 4 Elho drainpipe flowerpots they didn't arrive by expected delivery. I did pay for express not sure if I should have bothered. It got here in same timeframe as standard delivery. I did email to try to cancel and the items all of a sudden were dispatched. Personally, I'd still be nervous to buy from this company again based on reviews of customer service and stock issues. So no, I can't recommend them based on their reviews and my gut feeling.”

Helpful Report

Posted 1 year ago

“Easy enough to order but takes an age to deliver. Still waiting 2 weeks on”

Helpful Report

Posted 1 year ago

Electrical World is rated 4.8 based on 19,185 reviews