Electrical World Reviews

Name: Electrical World
Address: 14 Blackstick RoadKillyhevlin Industrial Estate, ,, Enniskillen
Rating: 4.79

4.8 Rating 18,781 Reviews

91 %

of reviewers recommend Electrical World

Company Reviews

Metrics

Info

4.8

Based on 18,781 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electrical World:

We are a leading online distributor & wholesaler in four main categories:
-Electrical Supplies & DIY
-Home & Appliances
-Pet Supplies
-Garden & Outdoor

Visit Website

Phone:

2866335045

Email:

sales@electricalworld.com

Location:

14 Blackstick RoadKillyhevlin Industrial Estate, ,
Enniskillen
BT74 4EB

Electrical World 5 star review on 11th April 2024

232

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong one sent boxed up wrong”

Helpful Report

Posted 5 years ago

Hi Colin, I have tried to contact you several times by email to resolve this but have been unsuccessful. There is no contact number on your order. If we can assist please do get in touch with us again. Kind regards The Electrical World Team

Posted 5 years ago

“Wrong length of light bulb sent not very impressed with company”

Helpful Report

Posted 5 years ago

Hi Mary, Thank you for your feedback. I can see that our customer services team have issued a full refund for your item as a courtesy. If we can assist further please do get in touch again. Kind regards The Electrical World Team

Posted 5 years ago

“No problem buying process but very poor after sales service”

Helpful Report

Posted 5 years ago

Hi Thank you for leaving feedback for us. I can see that our customer services team have offered to post the returns label for you if it is not convenient to print it out. If we can assist with anything else please do get back in touch. Kind regards The Electrical World Team

Posted 5 years ago

“Still waiting on it to arrive”

Helpful Report

Posted 5 years ago

Hi James Thank you for your feedback. I can see that your items were shipped 48 Tracked with Royal Mail. This allows for a delivery time of 2-3 working days as per Royal Mail. If we can assist further please do get in touch with us. Kind regards The Electrical World Team

Posted 5 years ago

“I have not received my order yet”

Helpful Report

Posted 5 years ago

Hi - Thank you for your feedback. Tracking shows your order delivered quite some time before feedback was left. I hope that you have located it as we have had no response to our emails. If we can assist further please do get in touch. Kind regards The Electrical World Team

Posted 5 years ago

“Still waiting for my order to be delivered. Placed order on the 28/11 /18 at about 9.30am. This e'mail arrived and review written 2/12/18. E'mail also states "will be entered into a draw"to take place on the 1/11/18 !! Can't answer the following questions for obvious reasons.”

Helpful Report

Posted 5 years ago

Hi Mr Proud, Thank you for leaving feedback for us. I can see that you had chosen 48 tracked delivery at checkout. This would mean that your item was delivered within Royal mail delivery expectations. If we can assist with any further information please do get in touch. Kind regards The Electrical World Team

Posted 5 years ago

“Need to reform your tracking facilities. A bit vaigue on who the actual couriers are as all are included in details and difficult to track actual couriers. Need to advise at the start of process that cannot do next day delivery due to weight. Need to look at administration service as late with acknowledgment or response to emails. Need to keep customers informed quickly when items out of stock rather before continue with payment. Delivery man not happy to carry 30k fire into home and not happy having to wait whilst item checked for any damage. Overall, poor service. Won’t consider buying anything in the future which is a shame as would have liked to support this relatively new company and its young hardworking CEO.”

Helpful Report

Posted 5 years ago

HI June, I was sorry to see that the courier did not track your order using the number provided - there should have been no difficulty with this. The maximum weight that we can send 24 tracked would be 20kg, but our courier can deliver up to 30kg with a one-man delivery. We do however hope that you are enjoying your new stove and will purchase from us in the future. Kind regards The Electrical World Team

Posted 5 years ago

“I Ordered 4 fluorescent tubes, P & P cost more than the tubes themselves. I was disappointed to fiind that 2 tubes didn't work”

Helpful Report

Posted 5 years ago

Hi Thank you for leaving feedback for us - we have tried to contact you several times to resolve this but have had no response. If we can assist you please do get in touch. Kind regards The Electrical World Team

Posted 5 years ago

“I used one of their promotional codes to get free next day delivery.... arrived 2 days later.”

Helpful Report

Posted 5 years ago

Hi, Thank you for getting in touch. Apologies,this seems to have been delayed with our courier as we dispatched the item on time. However if we can assist further please do get in touch. Kind regards The Electrical World Team

Posted 5 years ago

“Ordered with an Irish adapter for my gas bottle, it came with a UK adapter and I contacted customer service who are yet to respond, Very disappointed.”

Helpful Report

Posted 5 years ago

Hi Gary, I can see that our customer services team have been in touch to offer a resolution to this for you. Apologies for any inconvenience caused by this error. If we can assist further please do get back in touch. Kind regards The Electrical World Team

Posted 5 years ago

“My order arrived on time and in tact except that wrong light bulbs were in the boxes . Please see email sent to you on 12th November 2018 .”

Helpful Report

Posted 5 years ago

“wrong bulbs ordered, returned via recorded delivery asking for bulbs with a measurement of 337mmm prong to prong. this was a week ago still no bulbs.”

Helpful Report

Posted 5 years ago

Hi Jules, Thank you for leaving feedback for us. I can see that you have received a full refund for your items. Our returns team do not process replacement orders unfortunately as they are a separate department. We hope that you have however located the item that you require. Kind regards The Electrical World Team

Posted 5 years ago

“Ordered a week ago still no sign Says over 50 euro free delivery But still charged delivery Never again”

Helpful Report

Posted 5 years ago

HI John, I have been trying to contact you via email but have had no success. I had hoped to resolve this for you. If we can assist further please do get in touch again. Kind regards The Electrical World Team

Posted 5 years ago

“Not great as I haven't received my order yet.”

Helpful Report

Posted 5 years ago

HI Thank you for leaving feedback for us. I can see that your item arrived late for you. Apologies, we did dispatch it in good time but it seems to have been slightly delayed with the courier. We hope however that you are happy with your item. Kind regards The Electrical World Team

Posted 5 years ago

“I expected to receive my order within 4 working days maximum but I'm still waiting delivery 9 days since ordering a new electric fire. I suspect this item wasn't in stock when I placed my order.”

Helpful Report

Posted 5 years ago

Hi Anthony, Thank you for providing feedback for us. Apologies that your item took longer to arrive than expected. We do hope however that you are happy with the quality and performance of the fire. Kind regards The Electrical World Team.

Posted 5 years ago

“Stuck at LANGLEY HWDC since 646am on the 26th of October. so there isn't a way i could rate the company at this time.”

Helpful Report

Posted 5 years ago

Hi Benny, Thank you for leaving feedback for us. We have tried to contact you but have had no success. I can however see from tracking that your item has been delivered for you.If we can assist further please get back in touch with us. Kind regards The Electrical World Team

Posted 5 years ago

“Ordered some products on October 9th and as of October 31, have not received the order yet. I live in USA understandable it will take some time but not this long. The ordering was okay just the delivery is the problem.”

Helpful Report

Posted 5 years ago

Hi Anila, I am sorry to hear that you are still waiting for your products. We dispatched them on the same day that we received your order. Tracking shows they were released from US customs on 13th October and were out for delivery as follows: https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text28777=&tLabels=RS951753097GB If you have still not received these items perhaps we can look at re-sending them for you? Kind regards Esther

Posted 5 years ago

Hi Anila, I can see that our customer services team have been in touch regarding your order and provided a full refund. Apologies that the courier was unable to deliver this to you in time. If we can assist further please do let us know. Kind regards The Electrical World Team

Posted 5 years ago

“Rang to change delivery to today and was told it would be as I was away and low and behold arrived Monday day previously scheduled despite me changing and getting confirmation. Have seen products yet but hope better than customer service”

Helpful Report

Posted 5 years ago

Hi Thank you for leaving feedback for us. Apologies if this arrived on a different day than expected. It may have been too late to change the delivery with our courier. We do however hope that you were happy with the items as received. Kind regards The Electrical World Team

Posted 5 years ago

“I ordered a Sealey gas heater and was sent a Kingavon gas heater - no explanation given. The website says that items weighing less than 20kg will be sent by post (which I much prefer). It was purely by luck that I happened to be at home when the courier phoned to ask for directions to my house! Again, no explanation given.”

Helpful Report

Posted 5 years ago

Hi Sheila, Thank you for your feedback. I can see that your item was sent by courier due to your location - this is a more expensive option for us but we are happy to do this. I am glad to hear that you are happy with the heater and look forward to your next order. Kind regards The Electrical World Team

Posted 5 years ago

“I had a bad experience. I ordered 3 x battery boxes. I got an email giving me a link which said the order was complete. But after 10 days i still hadn't received anything. So i phoned up and was told that the items were out of stock... I said i needed them and then got delivered one last week and then the balance today over 2 weeks after the order. I never received any notification that the goods were out of stock.”

Helpful Report

Posted 5 years ago

Hi Damien, I can see that you have received your entire order. Apologies for the delay in receiving them, we were awaiting some further stock. We do however hope that you are happy with the items. If we can assist further please do get back in touch with us. Kind regards The Electrical World Team

Posted 5 years ago

Electrical World is rated 4.8 based on 18,781 reviews