Electrical World Reviews

Name: Electrical World
Address: 14 Blackstick RoadKillyhevlin Industrial Estate, ,, Enniskillen
Rating: 4.79

4.8 Rating 19,246 Reviews

96 %

of reviewers recommend Electrical World

Company Reviews

Metrics

Info

4.8

Based on 19,246 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electrical World:

We are a leading online distributor & wholesaler in four main categories:
-Electrical Supplies & DIY
-Home & Appliances
-Pet Supplies
-Garden & Outdoor

Visit Website

Phone:

2866335045

Email:

sales@electricalworld.com

Location:

14 Blackstick RoadKillyhevlin Industrial Estate, ,
Enniskillen
BT74 4EB

Electrical World 5 star review on 31st August 2025

241

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered my product on the 9th of September and still haven't received it ...sent two emails and no response”

Helpful Report

Posted 2 days ago

Dear Susan, I’m truly sorry to hear that you have not yet received your order, and I understand how frustrating that must be. Our team strives to provide timely communication, and I apologize for the lack of response to your emails. Please know that your feedback is valuable and will help us improve our service. Thank you for your patience as we work to resolve this issue for you. Warm regards, Hannah

Posted 1 day ago

“Received a damaged product. Unfortunately it was not sufficiently well wrapped for delivery. Offered 10% discount to keep product which is ridiculous if the product is is unusable afterwards. In addition, despite receiving a damaged product, the customer has to bear the burden of organising the return with an post and potentially waiting up to 14 days for a replacement/refund. For damaged items this process should be organised by the company, as customers have already been inconvenienced enough. A replacement should also be sent immediately if this is preferred, as the customer is being inconvenienced once again through no fault of their own. In hindsight I would’ve been better off to request a refund and order again as I would get it quicker! Not good customer service.”

Helpful Report

Posted 2 weeks ago

Hello Julianne Thank you for taking the time to leave your review. We are very sorry that your product arrived damaged and understand your frustration. When items need to be returned, we ask customers to handle the return themselves so they can arrange collection at a time that is convenient for them. We appreciate you bringing this to our attention and thank you for your feedback. Warm regards, Hannah

Posted 2 weeks ago

“Absolutely appalling service. Part of my order was dispatched and a month later I’m still waiting on the other half to be dispatched. Website advertised a 3-5 day wait on the items. Total lies to get you to spend money on something you’ll probably never get. Customer service agents just lie about it coming into the warehouse and being dispatched soon.”

Helpful Report

Posted 1 month ago

Dear Jean-Anne, I truly apologize for the appalling service you've experienced. We understand how frustrating it is to wait for an order and feel misled by our shipping times. I assure you that your feedback is important to us, and we will look into the issues you've raised regarding our customer service responses. We appreciate your patience and hope to resolve this situation for you soon. Warm regards, Hannah

Posted 4 weeks ago

“Never received item”

Helpful Report

Posted 1 month ago

Dear Christopher, I’m truly sorry to hear that you never received your item. That’s understandably frustrating, and we would like to help resolve this situation for you. We can see that our customer service team have been in touch with you to resolve this Thank you for your patience during this time. Best wishes, Hannah

Posted 4 weeks ago

“the light bulbs did not work. shipping is to expensive for me to return them”

Helpful Report

Posted 1 month ago

Dear Christopher, I’m sorry to hear that the light bulbs didn't work for you. It sounds frustrating, especially when shipping costs make returns difficult. Our customer service team have reached out to you asking for further information. If you can kindly get back in touch with them Warm regards, Hannah

Posted 4 weeks ago

“Still have not received my item. Not impressed with this company.”

Helpful Report

Posted 1 month ago

I’m very sorry that you have still not received your order and that our previous emails may not have reached you. Unfortunately, your parcel was returned to us by the courier due to an issue outside of our control. We can resend this order to you right away if you would like, or alternatively, arrange a full refund if you would prefer. Please let us know which option suits you best so we can resolve this promptly. Thank you for your patience, and our sincere apologies again for the inconvenience caused. Kind regards, Hannah

Posted 1 month ago

“Pleased with your products abd also the speedy delivery”

Helpful Report

Posted 3 months ago

“They don't seem to know where my order is. There seems to be some fundamental breakdown in their communication stream.”

Helpful Report

Posted 3 months ago

Dear William, Thank you for your feedback. We apologize for the confusion surrounding your order, and we understand how frustrating this can be. We are actively working to enhance our communication and fulfillment processes to better serve our customers. We appreciate your patience as we address this situation, and we hope to restore your trust in us moving forward. Warm regards, Hannah

Posted 3 months ago

“I have found Electrical World totally unsatisfactory. They failed to deliver goods as promised on their website, told me to reorder the wrong item and then refused refunds. Customer Service appalling and even an appeal to their Director went unheeded. I would give them Zero Stars if possible and would never recommend them.”

Helpful Report

Posted 3 months ago

Dear Tim, Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your experience. To clarify, the product ordered does not include a key, and this was reflected in the product description at the time of purchase. The key is sold separately and was correctly linked when you contacted us. We processed a refund for the returned item in accordance with our returns policy. While we regret that this did not meet your expectations, the items were supplied as described and no further refund was due. We do appreciate your comments and are always looking to provide clear information and helpful service. Kind regards Hannah

Posted 3 months ago

“still have not received my item ronseal fence paint”

Helpful Report

Posted 6 months ago

Dear Jerome, Thank you for your feedback. We understand how disappointing it is not to have received your Ronseal fence paint yet, and we sincerely apologize for the inconvenience this has caused. Your experience is important to us, and we would like to help resolve the issue. Please get in touch with our customer service team so we can assist you further. Best regards, Hannah Customer Service Team Electrical World

Posted 6 months ago

“still havent received my order”

Helpful Report

Posted 7 months ago

Dear Paul, Thank you for your review. We have asked our customer service team to reach out to you directly as tracking for your order is showing that it has been delivered Best regards, Hannah Electrical World

Posted 7 months ago

“I ordered 4 starters for flourescents - i.e. a small package, but never received them.”

Helpful Report

Posted 7 months ago

Dear Noel, Thank you for your review. We are truly sorry to hear that you have not received your order of starters. We understand how disappointing this experience must be for you, and we apologize for any inconvenience caused. Your feedback is important, and we want to help resolve this matter for you. Please reach out to our customer service team, and we will do our utmost to assist you in tracking your order. We appreciate your understanding and patience during this time. Best regards, Hannah Customer Service Team Electrical World

Posted 7 months ago

“2 weeks for a cable ordered within Ireland, got a were checking on it email and nothing since..”

Helpful Report

Posted 8 months ago

Dear Reviewer, Thank you for your feedback regarding the delay you’ve experienced with your order. We understand how frustrating it can be to wait longer than expected, and we sincerely apologize for any inconvenience caused. Rest assured that we value your concerns and are here to assist you. Please reach out to our customer service team, and we will do our utmost to provide you with the information you need. Your patience is greatly appreciated, and we hope to resolve this matter swiftly. Best regards, Hannah Customer Service Team Electrical World

Posted 8 months ago

“The item I ordered hasn’t arrived. Customer service is not very tesponsive.”

Helpful Report

Posted 9 months ago

Dear Gillian, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by your order not arriving as expected. We understand how important timely deliveries are, and it is frustrating when things don’t go as planned. We encourage you to contact our customer service team for assistance, as we are committed to resolving this issue for you. Your feedback is invaluable to us, and we appreciate your patience during this time. Best regards, Hannah Customer Service Team Electrical World

Posted 8 months ago

“I place an order month before still not received very very bad service”

Helpful Report

Posted 9 months ago

Dear Naveed, Thank you for your feedback. We sincerely apologize for the delay in receiving your order, and we understand how frustrating this must be for you. Your experience is important to us, and we want to ensure that we address this issue promptly. Please reach out to our customer service team, and we will do our best to assist you moving forward. We appreciate your patience and understanding during this time. Best regards, Hannah Customer Service Team Electrical World

Posted 8 months ago

“Ordered 2 lights one worked the other didn't Emailed the company who wanted pictures of the box they came in. Done this and haven't heard anything back fron them. Be careful when using this company as there after sales isn't great”

Helpful Report

Posted 9 months ago

Dear Stephen, Thank you for sharing your experience on multiple platforms. We’re truly sorry to hear that one of your lights did not work We have asked our customer service team to reach out and resolve this with you Best regards, Hannah Customer Service Team Electrical World

Posted 9 months ago

“I had a bad experience. I sent away for an item on 22/11/2024 this year for some unknown reason it was sent back to suppliers. Now I have to wait for new one to be sent. It's gonna be after Christmas now. It was a gift for someone.”

Helpful Report

Posted 9 months ago

Dear Neville, Thank you for your feedback on multiple platforms. We're truly sorry to hear about the inconvenience you've experienced with your order and understand how frustrating it is when gifts are delayed. Your experience is important to us, and we aim to provide a better service. We can see that this has now been delivered, If we can be of any further assistance please let us know Best regards, Hannah Customer Service Team Electrical World

Posted 9 months ago

“Products stopped working at first use. Delivery was good. Packaging of product was good.”

Helpful Report

Posted 9 months ago

Dear Anil, Thank you for your feedback. We're sorry to hear that your products did not work as expected during your first use. We know how disappointing it can be when things don't go as planned. It's good to know you were satisfied with the delivery and packaging, but we want to ensure that the product quality meets your expectations too. Your experience is important to us, and we'll be looking into this matter further. If there's anything else you'd like to discuss or if you need assistance, please don’t hesitate to contact our customer service team. We appreciate your input and hope to better serve you in the future. Thank you for your understanding. Best regards, Hannah Customer Service Team Electrical World

Posted 9 months ago

“I haven't received it yet”

Helpful Report

Posted 9 months ago

Dear Robert, Thank you for your feedback. We’re sorry to hear that you haven’t received your order yet. We understand how disappointing it can be to wait for something you were looking forward to. Your feedback is important to us as we strive to improve our service. If there's anything else you'd like to discuss or if you need further assistance, please reach out to our customer service team. Thank you for your patience. Best regards, Hannah Customer Service Team Electrical World

Posted 9 months ago

“My order is late I don’t recommend that company at all”

Helpful Report

Posted 9 months ago

Dear Rekan, We sincerely apologize for the inconvenience you've experienced with your order being late. We understand how frustrating delays can be, and we greatly appreciate you bringing this to our attention. Please know that we are continually working to enhance our shipping processes and ensure timely deliveries for our customers. Your feedback is crucial in helping us identify areas for improvement. If you need further assistance or wish to discuss this matter, please feel free to reach out to our customer service team. Thank you for your understanding, and we hope to have the opportunity to turn this experience around for you in the future. Best regards, Hannah Customer Service Team Electrical World

Posted 9 months ago

Electrical World is rated 4.8 based on 19,246 reviews