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Electrical World Reviews

4.8 Rating 18,779 Reviews

91 %

of reviewers recommend Electrical World

Company Reviews

4.8

Based on 18,779 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electrical World:

We are a leading online distributor & wholesaler in four main categories:
-Electrical Supplies & DIY
-Home & Appliances
-Pet Supplies
-Garden & Outdoor

Visit Website

Phone:

2866335045

Email:

sales@electricalworld.com

Location:

14 Blackstick RoadKillyhevlin Industrial Estate, ,
Enniskillen
BT74 4EB

Electrical World 5 star review on 11th April 2024

Electrical World 5 star review on 17th March 2024

Elisabeth Braun

Electrical World 5 star review on 14th March 2024

Electrical World 5 star review on 21st February 2024

Electrical World 5 star review on 27th January 2024

Electrical World 5 star review on 31st December 2023

Electrical World 5 star review on 20th December 2023

232

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order with them when I received it wasn't working I contact the customer service and they weren't very helpful they told me to go and buy one somewhere else”

Posted 3 weeks ago

“I have ordered two, very expensive, bags of sand on 24/2/2024. I did not not received it to date (11/03/2024). I will never expect that big issue with the delivery of two bags of sand.”

Posted 1 month ago

“Should of said when I ordered that stock not available that's not good enough”

Posted 1 month ago

“My delivery never arrived!”

Posted 1 month ago

Hi Anna I can see your order was damaged in transit and returned to us and a new replacement order has been sent out today for you as agreed. Kind Regards

Posted 1 month ago

“Thought I had ordered from China delivery took soo long .”

Posted 1 month ago

“Goods ordered weeks ago … still waiting !!!”

Posted 2 months ago

Hello Isabelle Thank you for your feedback. I can see your order was placed on the 25th January and this was shipped promptly for you on the 26th. This reached the depot and has been held since the 28th due to an address issue. Please contact our customer service team to get this resolved. Kind Regards Electrical World

Posted 2 months ago

“Falls advertised tells you the bulbs are 5for4 but wen you buy them you don’t get the 5th one and I did get in touch but they just fobbed me off and I’m still one bulb short wear I will have to buy a bulb some wear else not good don’t fall for it 😒”

Posted 2 months ago

“Quite honestly I had the most horrific experience shopping on your website. Started off good. You're website is good. Plenty advertised at keen prices. I ordered 5 for 4 GU10 led bulbs energy rated A+. I received 5 GU10 bulbs F rated energy. After a chain of emails back and forward, I'm invited to keep the wrong order I received for a partial refund. After I asked for a full refund, im told so send the product back and pay for the postage. The bulbs i ordered are still advertised on You're website and at no point has anyone offered to exchange them. if it was my fault and ordered the wrong product I would hold my hands up. But this was not the case. There's not even that much money involved. But it's the principle. Very disappointed”

Posted 2 months ago

Hello Liam Thank you for your feedback From what I can see, we sent you a pre paid returns label to return the goods for a full refund, as you were unhappy with the energy rating, which we take responsibilty for on our part. Kind Regards Electrical World

Posted 2 months ago

“I'm not going to use the stars at the moment as I have still not received parcel #379945, which I ordered In good faith on 29th December 2023. The fault is not with you but the carriers FedEx that you use. I have had many messages from Aylesford Kent depot about delivery, but nothing materialises You are investigating for me so I live in hope.”

Posted 3 months ago

“Haven't recived my order yet extremely disappointed. Ordered on 18th of December”

Posted 3 months ago

“I didnt get half of my order as one storage box for babbles is missing and snow flake led projector is also missing so i am not realy happy about this at all. So i would like to either recive those items or ide like my money refunded. Sincerely, Jadwiga”

Posted 3 months ago

“Got my parcel completely broken in a very poor package. Wouldn't use this services again!”

Posted 4 months ago

Hello I am sorry to hear this Would you be able to send us through an image to customerservice@electricalworld.com so we can get this resolved for you as we have had no previous correspondence? Kind Regards Electrical World Team

Posted 4 months ago

“I will never purchase from this company again, I received the goods damaged and have 3 different people not looking after my complaint. Overall poor shopping experience.”

Posted 4 months ago

“Ordered on 13th Oct goods are out of stock after a long wait goods arrived damaged sent item back waiting for a replacement which never came after so many emails was sent a refund which I didn't want so lost out on my goods and postage. Took from 13th Oct Until 9th Dec to sort out not good. Also customer service also not good. Will never buy from this company again”

Posted 4 months ago

Hi Carol Thank you for your review. We are sorry to hear of your experience and apologise for any inconvenience caused. Kind Regards Electrical World Team

Posted 4 months ago

“3 four foot florescent tubes came in bent packaging I did get in touch with you”

Posted 4 months ago

Hello Philip I am sorry to hear this I am afraid we did not receive any emails advising us of this issue If you can resend this to our customer service team they will be able to get this resolved for you Kind Regards Electrical World

Posted 4 months ago

“Awful. Rubbish customer service: unclear, sporadic emails and a telephone line that is never answered. 27 days waiting for my delivery. I don't know how else to get in touch other than spamming the reviews.”

Posted 4 months ago

Hello Andy Thank you for your feedback I can see that we have been in touch with you via email and your issue has been resolved. Kind Regards Electrical World

Posted 4 months ago

“My order took a week to arrive and 1 of the 2 items was incorrect, mistakes happen, but I’ve emailed, live chat, phoned with no luck on a resolution it’s been 4 days, just generic email responses despite the urgency as mentioned several times, no call back as requested, left my number several times. Awful service I will never use this company again.”

Posted 4 months ago

“Item which I ordered wasn't fully described on website so home I found out that its not suitable. Have to return from my own money! Not happy whatsoever , would not buy again.”

Posted 5 months ago

Hello Lenka We looked in to this for you and can see we have not spoken with you before regarding this order nor were we made aware at any point you were returning the goods, we have also not received these goods back. Thanks Electrical World

Posted 4 months ago

“The electric fire suite I ordered came without the fire, I didn't like colour of surround so decided to return, arranged for a scheduled collection, took a day off work as they can't give exact time and courier didn't arrive, now have to arrange again, absolutely appalling service”

Posted 5 months ago

“My item was never received”

Posted 5 months ago

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Electrical World is rated 4.8 based on 18,779 reviews