Electrical World Reviews

Name: Electrical World
Address: 14 Blackstick RoadKillyhevlin Industrial Estate, ,, Enniskillen
Rating: 4.78

4.8 Rating 19,419 Reviews

96 %

of reviewers recommend Electrical World

Company Reviews

Metrics

Info

4.8

Based on 19,419 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Electrical World:

We are a leading online distributor & wholesaler in four main categories:
-Electrical Supplies & DIY
-Home & Appliances
-Pet Supplies
-Garden & Outdoor

Visit Website

Phone:

2866335045

Email:

sales@electricalworld.com

Location:

14 Blackstick RoadKillyhevlin Industrial Estate, ,
Enniskillen
BT74 4EB

Electrical World 5 star review on 31st August 2025

241

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not recommended at all, what i ordered and received completely different item. Case already escalated to manufacturer and will take legal assistance. They must refund our money.”

Helpful Report

Posted 2 months ago

“Poor customer service. Avoid. Ordered 4 items all matching in colour and style in stock. After a month of waiting I had to email and I'm finally told the item I ordered is unavailable. What's more they expect me to pay to return the items that did arrive which are useless with the undelivered item. I would advise to use a different supplier.”

Helpful Report

Posted 3 months ago

Hello Nick, Thank you for your feedback. We’re very sorry for the experience you’ve had, and we fully understand your frustration. Unfortunately, the item you requested was discontinued which was beyond our control. We do apologise for the delay in informing you Regarding the items that were delivered, we always aim to resolve such situations fairly. Customers are not expected to pay for returning products when an order is incomplete due to stock issues, and we encourage you to contact us so we can find the best resolution, whether that be a replacement, refund, or alternative solution., Kind regards, Hannah

Posted 3 months ago

“After 30 days I have given up any hope of seeing my order after contacting electric world and been told they have been let down by the courier so I now await a refund”

Helpful Report

Posted 4 months ago

Hello Thank you for your feedback. We completely understand your frustration regarding the delay. You previously requested a replacement, which we have now sent, and it should arrive within the next few days. We apologise again for the inconvenience caused by the courier and appreciate your patience. If the replacement does not arrive as expected, please let us know so we can arrange a full refund. Kind regards, Hannah

Posted 4 months ago

“Order not arrived after 2 weeks of tracking still not received, contacted customer service and keep getting the same response saying I need to wait... Not sure I will ever recieve this order, such a shame now in the banks hand to get my money back.”

Helpful Report

Posted 5 months ago

Hi there, We’re really sorry to hear your order hasn’t arrived after two weeks. We understand how frustrating this is and apologise that this happened. We can see that our customer service team have now resolved this for you Kind regards, Hannah

Posted 5 months ago

“Received email stating order dispatched, followed by an email stating order still being processed. Invalid tracking, and poor customer service. Raised a dispute with my bank, they make false accusations to try to cover themselves. Much of the same when they respond to your review. Would never recommend.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. The details you’ve mentioned here align exactly with an order and communication history we have already addressed with you on another platform, so we’d like to clarify the situation once again for consistency. You received an automated dispatch email when your order was passed to our warehouse team, followed shortly by a processing update while the courier completed collection. The tracking number provided was the same one later used to confirm successful delivery. A dispute with your bank was raised the day after delivery was confirmed. In accordance with standard procedure, we contacted you to arrange collection of the item so the claim could proceed. All information submitted to your bank was factual and fully supported by the order timeline. Regarding the subscription, you opted into it at checkout to receive a 5% discount on your order, and then requested cancellation immediately after your first delivery. As you experienced difficulty cancelling it yourself, our team manually processed this for you as soon as you contacted us. If you would like us to publish the full timeline and communication for absolute clarity, we are happy to do so. Otherwise, if you require anything further, our support team remains available. Kind regards, Hannah

Posted 5 months ago

“Wouldn't buy anything from electrical world again. Waiting 4 weeks on a 3day delivery. Customer care wasn't any help. Save yourself the hassle and order from another company.”

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Posted 5 months ago

“Simple order with expensive postage. not delivered within time scale.”

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Posted 6 months ago

Hello Elspeth Thank you for taking the time to leave your review. As previously advised, your order was dispatched promptly using the chosen postage method. Unfortunately, it was returned to us by the carrier because the address provided was incomplete, which prevented successful delivery. Once returned, the order is considered undeliverable, and we are unable to control carrier delays or failed deliveries caused by missing or incorrect address details. We recommend checking your address carefully for future orders to ensure smooth delivery. Kind regards, Hannah

Posted 6 months ago

“Terrible communication. Terrible customer service.”

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Posted 6 months ago

“Ordered dog food with a 2 weekly subscription on the 19th Sept it's now 11th Oct and have yet to receive any delivery of any dog food.”

Helpful Report

Posted 7 months ago

Hello Leon, Thank you for your review. We’re very sorry for the delay and understand how frustrating this must have been. Unfortunately, we were let down by our courier, but our customer service team has now been in touch and resolved the issue with you. We really appreciate your patience and hope your subscription is running smoothly going forward. Warm regards, Hannah

Posted 7 months ago

“When i went online I was looking for a 40 amp Rcbo And as far as i was concerned Thats what i bought !!! But what came to me Wad a 10 amp Rcbo I sent you an email but with no reply from you i had to buy in Eurosales in sandyford in Dublin As a Registered Electrical Contractor i would not recommend”

Helpful Report

Posted 7 months ago

Hello Christopher Thank you for taking the time to leave your feedback. We’re really sorry for the confusion with your order and that you had trouble reaching us. We’ve checked our records, and it appears a 10A RCBO was selected when the order was placed, which is what was sent. Our customer care team has been in touch and asked for a copy of your confirmation email so we can double-check everything and make sure this is resolved quickly for you. We appreciate you bringing this to our attention and hope we can sort it out soon. Kind regards Hannah

Posted 7 months ago

“Ordered my product on the 9th of September and still haven't received it ...sent two emails and no response”

Helpful Report

Posted 7 months ago

Dear Susan, I’m truly sorry to hear that you have not yet received your order, and I understand how frustrating that must be. Our team strives to provide timely communication, and I apologize for the lack of response to your emails. Please know that your feedback is valuable and will help us improve our service. Thank you for your patience as we work to resolve this issue for you. Warm regards, Hannah

Posted 7 months ago

“Received a damaged product. Unfortunately it was not sufficiently well wrapped for delivery. Offered 10% discount to keep product which is ridiculous if the product is is unusable afterwards. In addition, despite receiving a damaged product, the customer has to bear the burden of organising the return with an post and potentially waiting up to 14 days for a replacement/refund. For damaged items this process should be organised by the company, as customers have already been inconvenienced enough. A replacement should also be sent immediately if this is preferred, as the customer is being inconvenienced once again through no fault of their own. In hindsight I would’ve been better off to request a refund and order again as I would get it quicker! Not good customer service.”

Helpful Report

Posted 8 months ago

Hello Julianne Thank you for taking the time to leave your review. We are very sorry that your product arrived damaged and understand your frustration. When items need to be returned, we ask customers to handle the return themselves so they can arrange collection at a time that is convenient for them. We appreciate you bringing this to our attention and thank you for your feedback. Warm regards, Hannah

Posted 8 months ago

“Absolutely appalling service. Part of my order was dispatched and a month later I’m still waiting on the other half to be dispatched. Website advertised a 3-5 day wait on the items. Total lies to get you to spend money on something you’ll probably never get. Customer service agents just lie about it coming into the warehouse and being dispatched soon.”

Helpful Report

Posted 8 months ago

Dear Jean-Anne, I truly apologize for the appalling service you've experienced. We understand how frustrating it is to wait for an order and feel misled by our shipping times. I assure you that your feedback is important to us, and we will look into the issues you've raised regarding our customer service responses. We appreciate your patience and hope to resolve this situation for you soon. Warm regards, Hannah

Posted 8 months ago

“Never received item”

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Posted 8 months ago

Dear Christopher, I’m truly sorry to hear that you never received your item. That’s understandably frustrating, and we would like to help resolve this situation for you. We can see that our customer service team have been in touch with you to resolve this Thank you for your patience during this time. Best wishes, Hannah

Posted 8 months ago

“the light bulbs did not work. shipping is to expensive for me to return them”

Helpful Report

Posted 8 months ago

Dear Christopher, I’m sorry to hear that the light bulbs didn't work for you. It sounds frustrating, especially when shipping costs make returns difficult. Our customer service team have reached out to you asking for further information. If you can kindly get back in touch with them Warm regards, Hannah

Posted 8 months ago

“Still have not received my item. Not impressed with this company.”

Helpful Report

Posted 9 months ago

I’m very sorry that you have still not received your order and that our previous emails may not have reached you. Unfortunately, your parcel was returned to us by the courier due to an issue outside of our control. We can resend this order to you right away if you would like, or alternatively, arrange a full refund if you would prefer. Please let us know which option suits you best so we can resolve this promptly. Thank you for your patience, and our sincere apologies again for the inconvenience caused. Kind regards, Hannah

Posted 9 months ago

“Pleased with your products abd also the speedy delivery”

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Posted 10 months ago

“They don't seem to know where my order is. There seems to be some fundamental breakdown in their communication stream.”

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Posted 10 months ago

Dear William, Thank you for your feedback. We apologize for the confusion surrounding your order, and we understand how frustrating this can be. We are actively working to enhance our communication and fulfillment processes to better serve our customers. We appreciate your patience as we address this situation, and we hope to restore your trust in us moving forward. Warm regards, Hannah

Posted 10 months ago

“I have found Electrical World totally unsatisfactory. They failed to deliver goods as promised on their website, told me to reorder the wrong item and then refused refunds. Customer Service appalling and even an appeal to their Director went unheeded. I would give them Zero Stars if possible and would never recommend them.”

Helpful Report

Posted 11 months ago

Dear Tim, Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your experience. To clarify, the product ordered does not include a key, and this was reflected in the product description at the time of purchase. The key is sold separately and was correctly linked when you contacted us. We processed a refund for the returned item in accordance with our returns policy. While we regret that this did not meet your expectations, the items were supplied as described and no further refund was due. We do appreciate your comments and are always looking to provide clear information and helpful service. Kind regards Hannah

Posted 11 months ago

“still have not received my item ronseal fence paint”

Helpful Report

Posted 1 year ago

Dear Jerome, Thank you for your feedback. We understand how disappointing it is not to have received your Ronseal fence paint yet, and we sincerely apologize for the inconvenience this has caused. Your experience is important to us, and we would like to help resolve the issue. Please get in touch with our customer service team so we can assist you further. Best regards, Hannah Customer Service Team Electrical World

Posted 1 year ago

Electrical World is rated 4.8 based on 19,419 reviews