Electrical World Reviews

Name: Electrical World
Address: 14 Blackstick RoadKillyhevlin Industrial Estate, ,, Enniskillen
Rating: 4.78

4.8 Rating 19,419 Reviews

96 %

of reviewers recommend Electrical World

Company Reviews

Metrics

Info

4.8

Based on 19,419 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Electrical World:

We are a leading online distributor & wholesaler in four main categories:
-Electrical Supplies & DIY
-Home & Appliances
-Pet Supplies
-Garden & Outdoor

Visit Website

Phone:

2866335045

Email:

sales@electricalworld.com

Location:

14 Blackstick RoadKillyhevlin Industrial Estate, ,
Enniskillen
BT74 4EB

Electrical World 5 star review on 31st August 2025

241

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were disappointed to find that the item ordered was not the item delivered,Glen down flow wall heater,Dimplex wall heater, respectivley. Having had a Glen heater for many years and being very happy with its performance and quality (still going strong)we would have been happy with a new one.After some research we found Glen and Dimplex are now one and the same.So we will give the Dimplex a try and time will tell.The reviews do not give us much confidence however.regards Bob and Jill.”

Helpful Report

Posted 7 years ago

HI Robert, Thanks for your feedback. I hope that you have found your item to be satisfactory as these are one of our best selling heaters. Please do get back in touch if we can assist you at all. Kind regards The Electrical World Team

Posted 7 years ago

“Electric world has asked me to review my purchase which I would love to do if it had arrived. They asked me 2 days ago but unfortunately still no sign. Parcel tracking said it left Heathrow 4 days ago but no news since. Hopefully just temporarily waylaid in the Christmas rush otherwise I am worried that Electric World actual believe I have received it already. As it has only been 8 days since I placed the order no panic yet.”

Helpful Report

Posted 7 years ago

Hi Julian, Thank you for your feedback. I can see that customer services have tried to contact you to resolve this. If we can assist you further please do get in touch. Kind regards The Electrical World Team

Posted 7 years ago

“Many products and somehow ok dispatch of order, can’t make amendments after ordering and there is no way to track international shipments even proof of shipping.”

Helpful Report

Posted 7 years ago

Hi Thank you for leaving feedback for us. Due to our automatic stock system we are unable to change quantities on orders after they have been placed. Tracking numbers are provided to trace your order, if you have any problems locating it please contact customer services who will be happy to help. Kind regards The Electrical World Team

Posted 7 years ago

“Service from Electrical World was excellent, items perfect but courier service was desperate. I paid for 24 hour service goods arrived 2 days later to wrong house. No phone call from driver. Customer care for DPD said they couldn’t find location yet driver following day said he hadn’t time even though I paid for 24 hour delivery.”

Helpful Report

Posted 7 years ago

Hi Peter, Thank you for leaving a review for us. Apologies that your item was delayed by the courier but we are glad to hear that you are happy with your items. We look forward to your next order. Kind regards The Electrical World Team

Posted 7 years ago

“The order was wrong but eventually they refunded the money.”

Helpful Report

Posted 7 years ago

Hi, Thank you for leaving feedback for us. I can see that a full refund has been processed for your order. If we can assist further please do let us know. Kind regards The Electrical World Team

Posted 7 years ago

“Products look as expected (not yet tried) but took a week to arrive which longer than expected. Seems that this business is based in N Ireland which not apparent from the website and may explain delay. Similar products from another supplier arrived within 24 hrs.”

Helpful Report

Posted 7 years ago

Hi Thank you for leaving feedback for us. Apologies your order seems to have been delayed in dispatch from our warehouse due to awaiting stock. I am happy to say that our location does not imped the delivery of our items. We hope however that you are happy with your items. Kind regards The Electrical World Team

Posted 7 years ago

“the tree was a lot different to photo - smaller and did not look as full”

Helpful Report

Posted 7 years ago

Hi Catherine, Thanks for leaving feedback for us. I am sorry to hear that you are not happy with your item. You are of course welcome to return it to us for a refund. If we can assist please do let us know. Kind regards The Electrical World Team

Posted 7 years ago

“This stove is a lot smaller than the Dimplex Noir. It's not Electrical worlds fault but just be aware.”

Helpful Report

Posted 7 years ago

Hi Desmond - thank you for leaving feedback. The Springborne stove that you have purchased does have all of its dimensions listed on our website. But thank you for taking the time to contact us. Kind regards The Electrical World Team

Posted 7 years ago

“There was not enough information to track the progress of the delivery. It was easy to get clarification by telephone but texts on the progress would have been more convenient.”

Helpful Report

Posted 7 years ago

Hi Graham, Thank you for leaving feedback for us. The tracking number should have been provided for you allowing you to check the progress on the Royal Mail website. Apologies if you did not receive this. We do however hope that you are happy with your item. Kind regards The Electrical World Team

Posted 7 years ago

“From order to delivery very good service. I did order a Glen wall mounted fan heater, but with no explanation I was sent a Dimplex heater. A very similar product but the Dimplex does not have a user friendly thermostatic control. My previous shower room heater had failed and I urgently needed a replacement so I didn’t return the Dimplex, but if a replacement product is sent I do consider an explanation should be supplied.”

Helpful Report

Posted 7 years ago

Hi Richard, Thank you for your feedback. Just for your peace of mind the Glen heater is made by Glen Dimplex, this is a Dimplex product. If the heater is not suitable please do get in touch to arrange a return,we would be happy to do this for you. Kind regards The Electrical World Team

Posted 7 years ago

“Competitive prices. Reasonable delivery times- ordered Sunday night and delivered following Saturday- longer than typical delivery times stated on website. Unfortunately missed off one of my items which, once I contacted them, was sent out ASAP”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we are happy to hear that your query was resolved quickly by our customer service team and we look forward to your next order. Kind regards The Electrical World Team

Posted 7 years ago

“Good product took a wile to arrive though”

Helpful Report

Posted 7 years ago

Hi, Thank you we are happy to heat that you are pleased with the quality of the product and we look forward to your next order. Kind regards The Electrical World Team

Posted 7 years ago

“Item took too long to arrive, postage expensive, item broken when arrived, one week has passed since I received confirmation the replacement was on its way...still not arrived, all I received is a notification to review my review, until the replacement arrived my poor review will remain!!”

Helpful Report

Posted 7 years ago

Hi, Thank you for leaving feedback for us. I can see that replacement items have already been sent and received. We hope that you are happy with them. If we can assist further please do let us know. Kind regards The Electrical World Team

Posted 7 years ago

“I found them very slow to confirm my order resulting in a duplicate & frustration. In addition to this issue, I could not reach them via phone in 4 attempts. However, they did rectify the problem created with returns labels & credit.”

Helpful Report

Posted 7 years ago

Hi John, Thank you for your feedback. I can see that my colleague had tried to cancel this order for you but it had already been processed by our dispatch team. We are happy to see that you found the returns process a smooth transaction. Kind regards The Electrical World Team

Posted 7 years ago

“Very good pricing. Item exactly as described. BUT I ordered and paid for next day delivery as I needed the item for a project. However after it hadn't turned up two days later I called to see what had happened. Seemed the item was too big (garden fork) to be delivered by Parcel force and therefore next day delivery was not possible. To give credit to their customer service dept, a real human answered the phone, identified the problem very quickly and gave me a revised delivery date. They also refunded all my postage without me even asking. For that they get 3 stars, not one. However, it should be possible to know this in advance and not offer next day on such items. Also, they didn't inform me once the problem arose - I had to phone them.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your feedback, we appreciate the time taken. We were happy to resolve this for you. If we can assist further please do get back in touch. Kind regards The Electrical World Team

Posted 7 years ago

“I paid for next day delivery however, the items arived aday later.”

Helpful Report

Posted 7 years ago

Hi Michael, Thanks for getting in touch with us. Apologies I can see that your order arrived the day after the expected delivery date. I have tried to contact you via email but have had no success. If we can assist please do get back in touch with us. Kind regards The Electrical World Team

Posted 7 years ago

“The part arrived relatively quickly but unfortunately although the length of the light was correct to the millimetre, the body - ie the item less the pins at the end - was a millimetre or two short of what I was trying to replace. I assume this is the reason why I can only get the light to flicker rather than stay illuminated.”

Helpful Report

Posted 7 years ago

Hi Gareth, Thank you for leaving feedback. We appreciate that we sent the correct item for you but would be happy for you to return this if it does not suit your needs. Please contact us again if we can assist in any way. Kind regards The Electrical World Team

Posted 7 years ago

“The light seems to be working OK and it was well wrapped for transit but I think it took a little too long to arrive. You are only in Northern Ireland which is part of the UK so I think it should have been quicker.”

Helpful Report

Posted 7 years ago

Hi Thank you for your feedback. I am sorry to see that you item arrived a little after our expected date. It did leave us in good time to reach you. We do hope however that you are enjoying the item. If we can assist further please let us know. Kind regards The Electrical World Team

Posted 7 years ago

“Unfortunately item was damaged and now waiting for collection and replacement. So too soon to give rating. However so far have been treated well and hope replacement will be arranged quickly. Then I hope to give a good rating. Malcolm Naylor”

Helpful Report

Posted 7 years ago

Hi, Thank you for leaving feedback for us. I can see that replacement items have been sent for you and received. If we can assist further please do get back in touch. Kind regards The Electrical World Team

Posted 7 years ago

“The delivery of the fork did not happen in the 2 to 4 day window that was suggested. In fact nothing happened until I rang up customer services at Electrical World. Finally received it onSaturday. Happy with the product so far”

Helpful Report

Posted 7 years ago

Hi Gordon, Thank you for leaving feedback for us. I am sorry to see that there was a delay in this item reaching you but I am glad to hear that you are happy with the product. If we can assist any further please do let us know. Kind regards The Electrical World Team

Posted 7 years ago

Electrical World is rated 4.8 based on 19,419 reviews