Electrical World Reviews

Name: Electrical World
Address: 14 Blackstick RoadKillyhevlin Industrial Estate, ,, Enniskillen
Rating: 4.79

4.8 Rating 19,410 Reviews

96 %

of reviewers recommend Electrical World

Company Reviews

Metrics

Info

4.8

Based on 19,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electrical World:

We are a leading online distributor & wholesaler in four main categories:
-Electrical Supplies & DIY
-Home & Appliances
-Pet Supplies
-Garden & Outdoor

Visit Website

Phone:

2866335045

Email:

sales@electricalworld.com

Location:

14 Blackstick RoadKillyhevlin Industrial Estate, ,
Enniskillen
BT74 4EB

Electrical World 5 star review on 31st August 2025

241

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received a damaged product. Unfortunately it was not sufficiently well wrapped for delivery. Offered 10% discount to keep product which is ridiculous if the product is is unusable afterwards. In addition, despite receiving a damaged product, the customer has to bear the burden of organising the return with an post and potentially waiting up to 14 days for a replacement/refund. For damaged items this process should be organised by the company, as customers have already been inconvenienced enough. A replacement should also be sent immediately if this is preferred, as the customer is being inconvenienced once again through no fault of their own. In hindsight I would’ve been better off to request a refund and order again as I would get it quicker! Not good customer service.”

Helpful Report

Posted 5 months ago

Hello Julianne Thank you for taking the time to leave your review. We are very sorry that your product arrived damaged and understand your frustration. When items need to be returned, we ask customers to handle the return themselves so they can arrange collection at a time that is convenient for them. We appreciate you bringing this to our attention and thank you for your feedback. Warm regards, Hannah

Posted 5 months ago

“I haven't received my delivery yet.”

Helpful Report

Posted 5 months ago

Dear Paul, Thank you for your feedback. We’re very sorry for the delay in your delivery. According to our records, your order was delivered on 17th September. We completely understand how frustrating delays can be and appreciate your patience. Please don’t hesitate to get in touch if there are any issues with your order so we can assist you further. Warm regards, Hannah

Posted 5 months ago

“So easy to order on this site and they sell everything it's great”

Helpful Report

Posted 5 months ago

“Ordered dog food for my pup, wrapped perfectly, good fast delivery and a great price!”

Helpful Report

Posted 5 months ago

Dear Monika, Thank you for your amazing 5-star review! We're thrilled to hear that your pup's dog food arrived perfectly wrapped and that you were pleased with our fast delivery and pricing. Your support means a lot to us, and we're excited to serve you again soon! Warm regards, Hannah

Posted 5 months ago

“Ordered and arrived as said product works well”

Helpful Report

Posted 5 months ago

Dear John, Thank you for your great 4-star review! We’re pleased to know that your order arrived as promised and that the product is working well for you. Your feedback is greatly appreciated, and we hope to serve you again in the future! Warm regards, Hannah

Posted 5 months ago

“Very good we bought dog food good product and delivery”

Helpful Report

Posted 5 months ago

Dear Customer, Thank you for your fantastic 5-star review! We’re so pleased to hear that you found our dog food to be a great product and that the delivery met your expectations. Your satisfaction means the world to us, and we can't wait to serve you again! Warm regards, Hannah

Posted 5 months ago

“Website was really easy to use and delivery was really quick.”

Helpful Report

Posted 5 months ago

Dear Customer, Thank you for your fantastic 4-star review! We’re delighted to hear that you found our website easy to navigate and that your delivery was quick. Your feedback is invaluable in helping us maintain our high standards, and we look forward to serving you again soon! Warm regards, Hannah

Posted 5 months ago

“Ordered a few bit, so easy to order, kept up to date with progress, very quick delivery, and packed perfectly”

Helpful Report

Posted 5 months ago

Dear Teresa, Thank you for your wonderful 5-star review! We’re so glad to hear that ordering was easy for you and that your delivery was quick and well-packaged. Your positive feedback inspires us to keep delivering top-notch service! We can’t wait to have you back again soon! Warm regards, Hannah

Posted 5 months ago

“Prompt service, good pricing”

Helpful Report

Posted 5 months ago

Dear David, Thank you for your excellent 5-star review! We're thrilled to hear that our service met your expectations and our pricing hit the mark. Your satisfaction is our priority, and we can’t wait to assist you again soon! Warm regards, Hannah

Posted 5 months ago

“A++ arrived on time, good quality and smooth pricess”

Helpful Report

Posted 5 months ago

Dear Customer, Thank you for your amazing 5-star review! We’re thrilled to hear that your order arrived on time and met your quality expectations. Smooth processes and satisfied customers like you are what we strive for every day! We can’t wait to serve you again in the future! Warm regards, Hannah

Posted 5 months ago

“Very fast delivery, everything was perfect .Excellent experience 😀”

Helpful Report

Posted 5 months ago

Dear Sylvia, Thank you so much for your fantastic 5-star review! We're delighted to hear that you experienced fast delivery and that everything was perfect. Your satisfaction means the world to us! We look forward to serving you again soon! Best wishes, Hannah

Posted 5 months ago

“All in order, arrived in time. Just what you want.”

Helpful Report

Posted 5 months ago

Dear Sam, Thank you for your wonderful 5-star review! We're delighted to hear that everything arrived in order and on time. Your satisfaction is our top priority, and your kind words truly motivate us! We’re excited to serve you again in the future! Best wishes, Hannah

Posted 5 months ago

“Brilliant company and great selection of goods, reasonably priced and fast delivery.”

Helpful Report

Posted 5 months ago

Dear Alice, Thank you for your fantastic 5-star review! We’re thrilled to hear that you find our selection great, our prices reasonable, and that you enjoyed fast delivery. Your kind words mean a lot to us, and we appreciate your support! We look forward to having the pleasure of serving you again soon! Warm wishes, Hannah

Posted 5 months ago

“The selection on the website is excellent, the shopping experience smooth and delivery prompt.”

Helpful Report

Posted 5 months ago

Dear Fulvia, Thank you so much for your amazing 5-star review! We're thrilled to hear that you found our website selection excellent, enjoyed a smooth shopping experience, and received prompt delivery. Your feedback is invaluable to us, and we appreciate your support! We can't wait to serve you again in the future! Warm regards, Hannah

Posted 5 months ago

“Absolutely appalling service. Part of my order was dispatched and a month later I’m still waiting on the other half to be dispatched. Website advertised a 3-5 day wait on the items. Total lies to get you to spend money on something you’ll probably never get. Customer service agents just lie about it coming into the warehouse and being dispatched soon.”

Helpful Report

Posted 5 months ago

Dear Jean-Anne, I truly apologize for the appalling service you've experienced. We understand how frustrating it is to wait for an order and feel misled by our shipping times. I assure you that your feedback is important to us, and we will look into the issues you've raised regarding our customer service responses. We appreciate your patience and hope to resolve this situation for you soon. Warm regards, Hannah

Posted 5 months ago

“Very good service and fast delivery”

Helpful Report

Posted 5 months ago

Dear Anthony, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you received very good service and fast delivery. Your feedback is essential to us, and we truly appreciate your support. We look forward to serving you again soon! Warm regards, Hannah

Posted 5 months ago

“Prompt service and good quality product”

Helpful Report

Posted 5 months ago

Dear Patrick, Thank you for your wonderful 5-star review! We're delighted to hear that you experienced prompt service and found our product to be of good quality. Your feedback is greatly appreciated, and it motivates us to keep striving for excellence. We look forward to serving you again soon! Warm wishes, Hannah

Posted 5 months ago

“My pruner and angled snips were delivered very quickly. Exactly what I wanted.”

Helpful Report

Posted 5 months ago

Dear Jane, Thank you for your fantastic 5-star review! We’re delighted to hear that your pruner and angled snips arrived quickly and are just what you wanted. Your satisfaction means the world to us, and we appreciate your kind words. We look forward to serving you again in the future! Warm regards, Hannah

Posted 5 months ago

“Never received item”

Helpful Report

Posted 5 months ago

Dear Christopher, I’m truly sorry to hear that you never received your item. That’s understandably frustrating, and we would like to help resolve this situation for you. We can see that our customer service team have been in touch with you to resolve this Thank you for your patience during this time. Best wishes, Hannah

Posted 5 months ago

“Found a cheaper price after purchase and reached out to customer services but, despite their price-match claim on the website, Electrical World refused to offer any partial refund. They say they only price-match if you contact them BEFORE purchase and send them a link to the other supplier's item! It's all there in the small print apparaently. Hey, but why wouldn't you just buy from the other supplier in the first place?! Just another sales gimmick I'm afraid - but who knows, maybe this review will win me the £1000 Amazon voucher ...”

Helpful Report

Posted 5 months ago

Hello We’re sorry you’re disappointed. As clearly stated on our website, our price-match policy only applies if you contact us before making a purchase and provide a link to the competitor’s item. Requests made after purchase unfortunately cannot be honored. We understand this isn’t the outcome you hoped for, but we always follow our policies fairly for all customers. Kind regards, Hannah

Posted 5 months ago

Electrical World is rated 4.8 based on 19,410 reviews