I ordered a large awning in March 2021… with respect to Covid rules this eventually arrived with multiple delays in June 2021. The awning is excellent.. well built and of superb quality… it operates well and I could not complain about it. My problem lies with its casing… the contractors fitted plastic casing which melted and warped badly in the first days -,week. EV responded to my email and pictures however another long wait in which a surveyor arrives and takes measures for ‘made to measure ‘ metal casing. Another long wait and this arrives followed by contractors a week later to fit. This has now been fitted ( November 2021) however while the street view is lovely of the awning ..the contractors made a really bad job with the cut at you the down pipe ( the whole reason for casing). They appear to have cut the metal wrong around the pipe… which I wrongly assumed was made to measure… then placed an irregular off cut shape shape top over it… to cover the original bad cut! it looks terrible! It’s going to rust easily. I reported this last week Wednesday 10/ 11/21 and had no response yet… I have just telephoned Monday 15/10/21 and told someone will respond eventually. No one took the waste large amounts of plastic away from original casing so I’ve had to pay my handy man to dump them today. I am disappointed with the casing and my service now …obviously feel for the price of £10,000 I should get the best service and professional finish to my awning. Happy to show pictures and await EV to ‘eventually get back to me’ and another wasted day probably to have to wait in for survey! Happy to be contacted and happy to provide all pictures!