www.ecutesting.com Reviews

Name: www.ecutesting.com
Address: Delves Road, Heanor
Rating: 4.85

4.9 Rating 3,216 Reviews

98 %

of reviewers recommend www.ecutesting.com

Company Reviews

Metrics

Info

4.9

Based on 3,216 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

+441773535638

Email:

info@ecutesting.com

Location:

Delves Road
Heanor
DE75 7SJ

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www.ecutesting.com 5 star review on 28th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Abs sent to Ecutesting repaired and returned within 4days Excellent service”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you for your great review. We strive to provide an efficient service whilst focusing on high quality control and communications with our customers. Many thanks, Lee

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Hi Robert, Thank you for your review! Many thanks, Lee

Posted 1 year ago

“Took a couple of days longer than expected but everything from collection to delivery was excellent. Communication was very helpful Working fine now. Fully guaranteed repair”

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Posted 1 year ago

Hi John, Thank you for your review and feedback, I can see on your job that we overran our normal turnaround by a day on this and extend our apologies for any inconvenience caused. We do hope that you’re are happy with our overall service. Many thanks, Lee

Posted 1 year ago

“Repaired my Mondeo turbo actuator. Good communication. Very professional but perhaps expensive - you get what you pay for ! The only gripe was the repair took 10 days "door to door" - 5 of which were due to the carriers and weekend ( hence the 4 star) which ECU ought to improve. However, I am a satisfied customer who would use Ecutesting again.”

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Posted 1 year ago

Hi John, Thank you for leaving us a positive review. We appreciate your feedback and time taken to write it, and its great to see that you are happy with our services. I can see that we had the unit in for four working days before dispatch, running slightly over our standard turnaround, for that we apologise. Thank you, Lee

Posted 1 year ago

“I’ve had two service events with ECU Testing, and would quite possibly use them again. One fault was a detached capacitor inside a Bosch ME7.3.1 ECU - a common issue that benefits from skilled technicians and a clean room to repair durably. It was fixed perfectly and returned very quickly. The other was a body computer with a recognised problem; a unit listed in their books as being open to remedy. Despite this, it was rapidly passed through their hierarchy as unable to be fixed. The positive is that they didn’t hang on for a long time and sent it back smartly, the negative was fairly shallow dialogue - I was left to organise my own Plan B - unexpected when contrasted against prior confidence. I found the client dashboard somewhat useful both times, but still had to resort to phone and email to complete the business cycle. Support staff are consistently pleasant and efficient, this must reflect well on their employer as it’s not a forced manner. Yes, in future I absolutely would consider using ECU Testing again, with the caveat of having worked out a backup plan in advance.”

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Posted 1 year ago

Hi Adam, Thank you for your wonderfully detailed review! It’s fantastic to read feedback on how we have been able to help our customers. We pride ourselves on providing an easy to use experience whilst being as efficient as possible. Communications with our customers is also very important to us so we keep you up to date at every step. Many thanks, Lee

Posted 1 year ago

“Really good service, quick turn around time and if needing anything more then happy to reply back to you with an outcome.”

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Posted 2 years ago

Hi Alex, Thank you for your top review, it’s great to read that you are happy with our services. We strive to provide the best service for all. Many thanks, Lee

Posted 2 years ago

“Comme d'habitude, merci pour vos travaux et services. A l'année prochaine”

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Posted 2 years ago

Salut, Merci de nous avoir laissé un avis top star ! Merci beaucoup, Lee

Posted 2 years ago

“Repaired my wife’s dashboard ecu, in the 3 working days stated. My only gripe is they charge £16 for p&p and that is for a standard non weekend delivery. So when my unit was collected on Friday afternoon, I didn’t get it back till Monday morning. I would have happily paid extra to have the opportunity to have weekend delivery options or guaranteed next day delivery etc. other than that, they provide a really good service with regular updates via text/email.”

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Posted 2 years ago

Hi Dan, Thank you for leaving us a great review. We aim to provide the best possible experience for our customers and pride ourselves on quality, efficiency and communications with our customers. Many thanks, Lee

Posted 2 years ago

“I used this company when I had issue with my 2013 fiat 500. They sorted it out and now its absolutely fine. I recommend this company, they are very professional and thorough. Thanks”

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Posted 2 years ago

Hi all at PCS Piccadilly Car Sales Ltd, It is great to read that you are happy with our services and that we have been able to help you with your Fiat 500. Thank you for leaving us a review. Many thanks, Lee

Posted 2 years ago

“Good value and prompt service”

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Posted 2 years ago

Hi all at Mannor Garage, Thank you for leaving us a top review. We strive to provide the best possible service, focusing on quality, efficiency and good communications with our customers. Many thanks, Lee

Posted 2 years ago

“Very happy with the service, will definitely be using them again, very helpful”

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Posted 3 years ago

Hi all at Oxford Auto Garage, Thank you for your top review, it’s great to read that you are happy with our services, we strive to provide the best service possible. Many thanks, Lee

Posted 3 years ago

“Seems to always take longer than advised but other than that fine service”

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Posted 3 years ago

Hi all at MOTORTEK AUTOENGINEERS, Thank you for leaving us a positive review, we strive to provide the best service possible. I can see on your account that we have completed jobs within the specified time, however if there is a certain job you are concerned about please call us on 01773 535638. Many thanks, Lee

Posted 3 years ago

“Good company, keeps in touch regularly. Good webite.”

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Posted 3 years ago

Hi all at The Central Garage, It is great to see that you are happy with our services, we strive to provide the best service possible. Many thanks, Lee

Posted 3 years ago

“Fantastic service by ECU Testing. Easy to use online form for detailing the fault with my dashboard and I was kept informed every step of the process. Very quick turnaround and I would have no hesitation in recommending them.”

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Posted 3 years ago

Hi Sam, Thank you for your top review and recommendations, it is always good to read feedback from our customers. We strive to make the entire process as stress-free and as quick as possible. Many thanks, Lee

Posted 3 years ago

“Always come through for us, even when we have had issues they go the extra mile”

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Posted 3 years ago

Hi all at Harper Autos Ltd, Thank you for leaving us a review. It is frustrating for all when things go awry, but we believe in dealing with situations head-on to provide the best possible customer service. Many thanks, Lee

Posted 3 years ago

“Very good service and excellent job but took a bit longer than they claimed. Sent on Wednesday and received by ECU testing on Thusday but not sent back until the following Tuesday (I got it on Wednesday).”

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Posted 3 years ago

Hi John, Thank you for your review and feedback. I can see that the rebuild was done within our timescale quoted, but unfortunately missed the courier for that day. We are pleased that you are otherwise happy with our services. Many thanks, Lee

Posted 3 years ago

“Gear shifter was tested and came back with no faults even though I was having all the symptoms of a faulty one. Was advised it could be an intermittent fault so I proceeded with a repair which thankfully solved my problems! Wasn't quite the 2-3 day turnaround like it states on the website I think that's 2-3 days from when it actually gets to an engineer not the company. Never the less pretty quick turnaround and successful repair”

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Posted 3 years ago

Hi Owain, Thank you for your review. We aim to provide the best possible service for all of our customers. Many thanks, Lee

Posted 3 years ago

“ECU Testing repaired the speedometer on our Fiat 500. They tokk a few days longer than promised but the repair worked and was covered by a lifetime warranty. They are good at keeping you informed of progress/holdups”

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Posted 3 years ago

Hi Walter, Thank you for your great review, it’s great that we could help you out with your instrument cluster rebuild. We strive to provide the best possible service. Many thanks, Lee

Posted 3 years ago

“Took a little longer than expected but with the wait. Fantastic job 👍”

Helpful Report

Posted 3 years ago

Hi, Thank you for your top review, it’s great to read that you are happy with our services. Many thanks, Lee

Posted 3 years ago

“Worth dealing with. They have repaired two Ecu’s for me . Good job on both.”

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Posted 3 years ago

Hi Garry, It’s great to read that you are happy with our services, we aim to provide the best user experience possible whilst focusing on quality, turnaround and communications with our customers. Many thanks, Lee

Posted 3 years ago

www.ecutesting.com is rated 4.9 based on 3,216 reviews