Eastern Garage Doors Reviews

Name: Eastern Garage Doors
Address: 44 Anchor Road, Terrington St Clement, Kings Lynn, Norfolk
Rating: 4.69

4.7 Rating 200 Reviews

93 %

of reviewers recommend Eastern Garage Doors

Company Reviews

Metrics

Info

4.7

Based on 200 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Eastern Garage Doors:

At Eastern Garage Doors we are a family run garage door company with over three decades of experience in the industry. Our ongoing commitment to improving our service and satisfying our customers’ needs has helped us grow to become one of the UK's premier garage door suppliers.

Visit Website

Phone:

0800 0480741

Email:

sales@easterngroupuk.com

Location:

44 Anchor Road,
Terrington St Clement,
Kings Lynn
Norfolk
PE34 4HL

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Eastern Garage Doors 5 star review on 7th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great door but would have been better if fitted external and gaps under door from a experienced company I would have thought more advice on completion. I have a garage my car will not fit and have had to level the floor myself. I hadn’t moved into property at the time so if I had been advised of these problems I would have considered placing order.”

Helpful Report

Thank you for your feedback Mr Threadgill, The works were carried out as specified on our comprehensive survey from which you placed the order. Unfortunately, it was too late to amend the order when you raised the issue of your car not fitting so we sent the Surveyor back to re-assess and offered a solution to fit the door to allow more room which was declined. We do offer the option to purchase a floor rubber to help seal small gaps where the floor is not level. We are disappointed we did not meet your expectations and will use your comments to help with our continual improvement

“Garage door a year old and wouldn’t stay shut rang and explained problem thinking would be covered by warranty but no has to have a service at a cost of £100 then hassled for payment before the work was done which I refused engineer arrived on set day but wouldn’t start work until payment made charged VAT even though double amputee apparently paying in advance company policy. I hope they pay in advance for all their van services etc shoddy aftercare made to feel like a criminal”

Helpful Report

“My roller garage door is a quality product, fitted promptly by Ben. Ben was very friendly and worked hard to install the door on a bitterly cold day. Equally, staff contacted in the office were all friendly and polite. However, the door was installed on 5th Feb and was only finally completed to my satisfaction on 12th March. A couple of days after the installation, the automatic stop device, operated if the door came up against an obstruction, dropped off caused the door to cease operation. I reported this and the following day, Karl Humphris, a Company Director, attended and reattached the device. Soon after that, the device fell off again. I telephoned Karl to complain again and he said that one of his engineers had told him the device should be attached with a couple of screws, rather than the adhesive used on my door. He passed me over to Steve, who controls the job diary. A visit day was organised but had to be cancelled because of heavy snow. Steve did not get back to me to reschedule this visit but on the second day of calling, I managed to speak with him and the visit was scheduled for 12th Mar, when the work was finally completed. It was especially disappointing that Karl was not proactive and did not organise technicians to attend to screw the unit on as soon as he realised that that was the usual practise, instead of waiting for me to contact him again!”

Helpful Report

Hi Mr Boyle, We're sorry to hear that you weren't completely happy with our service. Unfortunately, the bad weather that hit the nation at this time massively hampered out usual operations. We had a large back up of work, orders and customers to contact, but we're sorry that we weren't able to solve your problem in a timely manner. Thank you for your feedback, please get in touch if you'd like to discuss further. We hope you enjoy your new Roller Garage Door!

Eastern Garage Doors is rated 4.7 based on 200 reviews