How would you rate
Eastern Garage Doors?
"The fitter was very polite and quick and he made a good job of the door. He told us all we needed to know. Would definitely use again."
"My roller garage door is a quality product, fitted promptly by Ben. Ben was very friendly and worked hard to install the door on a bitterly cold day. Equally, staff contacted in the office were all friendly and polite.
However, the door was installed on 5th Feb and was only finally completed to my satisfaction on 12th March. A couple of days after the installation, the automatic stop device, operated if the door came up against an obstruction, dropped off caused the door to cease operation. I reported this and the following day, Karl Humphris, a Company Director, attended and reattached the device. Soon after that, the device fell off again. I telephoned Karl to complain again and he said that one of his engineers had told him the device should be attached with a couple of screws, rather than the adhesive used on my door. He passed me over to Steve, who controls the job diary. A visit day was organised but had to be cancelled because of heavy snow. Steve did not get back to me to reschedule this visit but on the second day of calling, I managed to speak with him and the visit was scheduled for 12th Mar, when the work was finally completed. It was especially disappointing that Karl was not proactive and did not organise technicians to attend to screw the unit on as soon as he realised that that was the usual practise, instead of waiting for me to contact him again!"
Hi Mr Boyle,
We're sorry to hear that you weren't completely happy with our service. Unfortunately, the bad weather that hit the nation at this time massively hampered out usual operations. We had a large back up of work, orders and customers to contact, but we're sorry that we weren't able to solve your problem in a timely manner.
Thank you for your feedback, please get in touch if you'd like to discuss further. We hope you enjoy your new Roller Garage Door!
Posted 1 week ago
"our experience with this company has been very positive from day 1. visited by the representative who returned to ensure the building work being done was suitable for the doors chosen and discussed details with the builder. delivered ahead of time and installation team were excellent in all matters including work sequence, technical skills, politeness, housekeeping and cooperation."
"Appalling service, I ordered a new door, was promised a delivery date, took the day off work, no-one turned up or called me, I had to contact them to be told they weren't coming.
Very very poor."
We’re very sorry to hear about your experience. We’ve had a look into your issue, and it appears that it was caused by a rare admin error at our office. Our specialists always strive to offer a prompt, reliable service for each and every customer, so it’s disappointing to hear that our service didn’t match up to our usual standards on this occasion.
If you would like to discuss this issue further with us, please don’t hesitate to get in touch with our team.
Posted 5 months ago
"Automated garage door and side entrance doors were fitted at the appointed date. The men worked hard and efficiently. The automated garage door was installed to satisfaction and it looks good and seems to work well. The white garage side door was well hung but i had an issue with the black colour of the door handle which I thought should be white. As the colour was not stated in the quotation the company offered to give me a 'discounted' price for a white replacement handle. I was not happy to pay again and sm left with a black handle. I believe that an omission in the quotation does not give the company the right to supply whatever it chooses without clarification and why this should be black is uncertain. I was also not pleased with the quality of installation of the white upvc trim on the inside which was applied only at my request. Apparently they don't normally bother with the inside, but the quotation clearly states 'price includes white upvc trim for edges of frame'. It does not state on the outside only. While this is very annoying, it is superficial and I would recommend this trader for goodcquality doors and quality of fitting but urge potential customers to look at detail in the quotation given."
Hi Mrs Ivory,
Thank you for taking the time to provide us with your feedback. We always strive to ensure our customers are satisfied with work we do and are happy to hear that you would recommend us and that the quality of your fitting was good.
With regards to the issues you kindly raised, we're sorry you weren't completely satisfied with the colour of the handle on your new door, unfortunately we were not aware of this at the time when providing the quote. When we discussed the garage door you'd like, our engineer told you that the door came with a black handle and key locking as standard, the photos in our brochure were also of the black handle. We would have been happy to provide you with a white handle had we known that's what you wanted. As the white handles are not standard, this would have added an extra charge to your quote, which we would have been happy to provide to you at a discount as you mentioned. In terms of the white upvc trim, unfortunately that is also standard for us to only apply that to the outside of the frame.
We apologise for any inconvenience caused and really appreciate your feedback as it will help us improve the service we provide to future customers. We will strive to make our quotations clearer so that this situation doesn't arise again. If you would like to discuss anything with us, please don't hesitate to get in touch.
Posted 9 months ago
"The whole process was trouble-free and very satisfactory from initial survey to fitting. The fitters were very efficient, tidied up thoroughly on completion, and made sure that we knew how to operate and look after our new garage door."
"Product was of high quality, delivered on time and fitters worked with great attention to detail - all in a very good service, would recommend highly"
"Very prompt, efficient and clean installation. Operation of door was clearly explained."
"Good price, very experienced fitter, and the clicker works from at least 50m away !"
"Every part of the process from first contact to final installation were faultless. The orderering choosing the doors was not 'pushed' and nothing was a problem. The installation was first rate claen tidy and fitted with care. The only very minor criticism (not Eastern garage doors fault) is that the external screws for the handle have started to rust. But I have now sorted this."
"They were very professional in their consultation explained all of the options checked all the measurements and the delivered the new door within 2 weeks which fitted perfectly and at the price quoted. The quality of the door and the fitting service was excellent."
"The men turned up on time when arranged and it was quite a difficult job but they stuck at it and did a very good job, and all is well now with our door. Thank you all very much."
"Very pleased with our new garage doors."
"Professional service received at all stages of contact, any queries were quickly responded to. Whole process was done in a timely manner. Fitters turned up on time, very efficient, friendly and super neat . Couldn't be happier with whole experience, wish we'd done this a long time ago!"
"It is always satisfying when, with a non-functioning item and the opportunity is there for a supplier to play on the customers concerns to find that far from that, the engineer takes the most economic route, puts on a smile and says that this is nothing to worry about and fixes it in 30 minutes. So no new door needed and arrive, repair and gone in half an hour.
Compliments to the engineer and his pleasant manner as well.
"There was a very helpful chatty person on reception (Lynn I believe) and then they did what I had asked for, on time without any bother and also left the garage clean and tidy.
"Very fast, friendly and reliable service. Would definitely use Eastern garage doors again!"
"Sorry to say administration very average but engineers/installation first class."
"Garage well made
The installers that we had were very professional,the site was left clean and tidy I was shown how to lubricate the moving parts also how to check the tention of the springs Would recommend Eastern Garage Doors"