Eastern Garage Doors Reviews

Name: Eastern Garage Doors
Address: 44 Anchor Road, Terrington St Clement, Kings Lynn, Norfolk
Rating: 4.66

4.7 Rating 203 Reviews

92 %

of reviewers recommend Eastern Garage Doors

Company Reviews

Metrics

Info

4.7

Based on 203 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Eastern Garage Doors:

At Eastern Garage Doors we are a family run garage door company with over three decades of experience in the industry. Our ongoing commitment to improving our service and satisfying our customers’ needs has helped us grow to become one of the UK's premier garage door suppliers.

Visit Website

Phone:

0800 0480741

Email:

sales@easterngroupuk.com

Location:

44 Anchor Road,
Terrington St Clement,
Kings Lynn
Norfolk
PE34 4HL

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Eastern Garage Doors 5 star review on 7th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Following my initial request for assistance with my garage motorised door, that operated, without problem from the control unit, but not at all with the remote key fob, I was asked to supply photographs of the control unit and door for scrutiny by an engineer. The response to the submission of 4 images as requested was incredulous. The engineer determined and I quote: "As a minimum you will need a new motor and controls. This would cost £1280.00 inclusive of fitting and VAT. He recommends having a new motorised door, as your current door appears to be around 15 years old. If you had a similar specification this would be £1850.00 inclusive of fitting, VAT and removal of the old door. You would also then have the benefit of a new 5 year warranty". I was somewhat perturbed so decided to scan YouTube for an answer to my problem, lo and behold I found instructions on how to reprogramme the key fob. Needless to say I fixed the problem myself in a few minutes and I have had no problems since. I am certain that had I not checked the website for a possible solution I would now be at least £1280.00 out of pocket. I would definitely not recommend this company, and I would certainly not take their word for anything.”

Helpful Report

Thank you for taking the time to share your experience with us. We’re truly sorry to hear that you were dissatisfied with our service. It’s disappointing to know that we didn’t meet your expectations and that the recommended solution wasn’t appropriate for your situation. We always aim to provide the best possible assistance to our customers and your feedback helps us to improve. We will be reviewing your case to understand where such situations can be handled better in the future. Thank you for bringing this to our attention. We value your feedback.

“Very pleased with my electric garage door Looks great easy to operate and well fitted Highly recommended”

Helpful Report

“Do not hire this company! We had a new electric garage door installed by Eastern garage doors which we’ve had nothing but issues with & the company insist on charging us to rectify. The frame is scuffed all the way down from installation The fobs supplied are awful quality and 2 out of 3 have already stopped working The top face plate of the door was so flimsy that it bangs/rattles in the slightest wind (£400 to rectify) The manual override was forgotten, then completely bodged & has now snapped off after using twice (£600 +vat to rectify) Next door neighbour also have issues!”

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“Very pleased with quality of garage door. Also quality of fitting by two very pleasant members of your team.”

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“They were very helpful and professional from enquiry to survey and installation. No doubt will support with any post installation questions I may have too.”

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“Slight problem with my electric garage door, fitted by these guys 4 years ago. One phone call, two engineers here within 24 hours, all sorted and working fine. Brilliant service! Thank you”

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“Prompt and very helpful and polite fitter. Pleased with service and products supplied. Would definitely use again.”

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“Waited several months for delivery but quality of door and installation excellent”

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“Very happy with our garage door and its fitting. Greatly admired by our neighbours. A very professional company to work with.”

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“Had a garage door fitted, had to call them back because they left off the trim and daylight could be seen all around the door, which they did rectify. The colour has now started to fade on one of the doors now, less than 5 years down the line and they won't even send someone to look at it for me. They couldn't be less interested and this is their actual response: As you will see on our website, we advise that MOST, not all, of our doors have a 10 year warranty which Is based on what the manufacturer offers. We do not guarantee the doors ourselves just our workmanship. Every supplier warranty varies and in this particular case, when we referred your situation to Ryterna who provided the doors, they advised that they only offer a 2 year paint warranty on their doors which of course means it has now expired. We appreciate this will not be the news you wish to hear, however, in this matter, we are at the hands of the manufacturer. Understanding you may wish to make a legal claim, this would need to be to Ryterna directly – their website https://www.ryternagaragedoors.co.uk/faq/#warranty I would not use this company again.”

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“An excellent company to deal with. From the initial pricing through to installation, their communication and customer service was excellent. The fitting was carried out by real tradesmen who were polite and helpful. The product supplied is superb. Highly recommended.”

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“An excellent company to deal with; work carried out on time, cleanly & efficiently. I would not hesitate in recommending this firm.”

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“Surveyor who came initially was v polite and went over all options very thoroughly, the team who installed were Great, v clean work and the working of it was well explained at the end. have used them twice now and wouldn't hesitate to recommend them.”

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“Excellent customer care throughout. In particular, when we had a problem with the standard opening of the smaller door, Austin took it upon himself to modify the method of latching it open. Highly recommended.”

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“Great service. Helpful staff and fabulous doors!”

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“Great service all round. Surveyor, installer and back office all polite, pleasant and efficient. Couldn't ask for more.”

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“Had my Garage door fitted. . Two men turned up very punctual polite and professional . Worked very efficiently . Very neat work and left site very clean and took double garage door away . Very happy with the product .Wish I had it done years ago.Would definitely recommend”

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“Got a quote to convert my manual garage door to electric and was pleasantly surprised how reasonable it was, just had it done this morning and cannot fault how quick and efficiently it was done, the mechanism was fully explained to me on completion and that was that. Excellent service from start to finish and Gemma ( receptionist and initial contact) is lovely and very easy to talk to. Highly recommend this company and will have no hesitation in using them again if needed.”

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“Helpful, friendly and professional service from start to finish. Really pleased with my new garage door!”

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“Customer service was second to none. They did what they said they were going to and when they said. Great product, fab people. I wouldn’t hesitate in recommending them.”

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Eastern Garage Doors is rated 4.7 based on 203 reviews