Eastern Garage Doors Reviews

Name: Eastern Garage Doors
Address: 44 Anchor Road, Terrington St Clement, Kings Lynn, Norfolk
Rating: 4.66

4.7 Rating 204 Reviews

92 %

of reviewers recommend Eastern Garage Doors

Company Reviews

Metrics

Info

4.7

Based on 204 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Eastern Garage Doors:

At Eastern Garage Doors we are a family run garage door company with over three decades of experience in the industry. Our ongoing commitment to improving our service and satisfying our customers’ needs has helped us grow to become one of the UK's premier garage door suppliers.

Visit Website

Phone:

0800 0480741

Email:

sales@easterngroupuk.com

Location:

44 Anchor Road,
Terrington St Clement,
Kings Lynn
Norfolk
PE34 4HL

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Eastern Garage Doors 5 star review on 7th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Following my initial request for assistance with my garage motorised door, that operated, without problem from the control unit, but not at all with the remote key fob, I was asked to supply photographs of the control unit and door for scrutiny by an engineer. The response to the submission of 4 images as requested was incredulous. The engineer determined and I quote: "As a minimum you will need a new motor and controls. This would cost £1280.00 inclusive of fitting and VAT. He recommends having a new motorised door, as your current door appears to be around 15 years old. If you had a similar specification this would be £1850.00 inclusive of fitting, VAT and removal of the old door. You would also then have the benefit of a new 5 year warranty". I was somewhat perturbed so decided to scan YouTube for an answer to my problem, lo and behold I found instructions on how to reprogramme the key fob. Needless to say I fixed the problem myself in a few minutes and I have had no problems since. I am certain that had I not checked the website for a possible solution I would now be at least £1280.00 out of pocket. I would definitely not recommend this company, and I would certainly not take their word for anything.”

Helpful Report

Thank you for taking the time to share your experience with us. We’re truly sorry to hear that you were dissatisfied with our service. It’s disappointing to know that we didn’t meet your expectations and that the recommended solution wasn’t appropriate for your situation. We always aim to provide the best possible assistance to our customers and your feedback helps us to improve. We will be reviewing your case to understand where such situations can be handled better in the future. Thank you for bringing this to our attention. We value your feedback.

“Do not hire this company! We had a new electric garage door installed by Eastern garage doors which we’ve had nothing but issues with & the company insist on charging us to rectify. The frame is scuffed all the way down from installation The fobs supplied are awful quality and 2 out of 3 have already stopped working The top face plate of the door was so flimsy that it bangs/rattles in the slightest wind (£400 to rectify) The manual override was forgotten, then completely bodged & has now snapped off after using twice (£600 +vat to rectify) Next door neighbour also have issues!”

Helpful Report

“Had a garage door fitted, had to call them back because they left off the trim and daylight could be seen all around the door, which they did rectify. The colour has now started to fade on one of the doors now, less than 5 years down the line and they won't even send someone to look at it for me. They couldn't be less interested and this is their actual response: As you will see on our website, we advise that MOST, not all, of our doors have a 10 year warranty which Is based on what the manufacturer offers. We do not guarantee the doors ourselves just our workmanship. Every supplier warranty varies and in this particular case, when we referred your situation to Ryterna who provided the doors, they advised that they only offer a 2 year paint warranty on their doors which of course means it has now expired. We appreciate this will not be the news you wish to hear, however, in this matter, we are at the hands of the manufacturer. Understanding you may wish to make a legal claim, this would need to be to Ryterna directly – their website https://www.ryternagaragedoors.co.uk/faq/#warranty I would not use this company again.”

Helpful Report

“I needed repair for a garage door lifter, if repair was possible. -- Site visit but no useful communication or discussion with Eastern. Received a 'job card' that showed high-cost replacement but when I asked for clarification, I received none. My time was wasted; Eastern's time and travel were wasted. If the company advertises repairs but only installs new equipment, that's unprofessional and it's not environmentally responsible.”

Helpful Report

“an appalling service made up of minimal help followed by alarming and misinforming advice that indicated replacement garage doors were the only way to resolve a problem with keys. local locksmith sorted the issue in 20mins.”

Helpful Report

“Paid a deposit 2 months ago on 3rd June for new garage doors and not one communication or email from this company, I did chase up once early on and was told they would update me. Not impressed with their customer service despite all the good comments below.... maybe they wrote them to boost their score... if anyone is watch from the company please call me....SURVEY1995”

Helpful Report

“Mrs Vaughan I called Eastern Garage door as my Garage door was noisy . They replaced a small plastic disk cost £25 . Paul here less than 30mins charged me a pensioner £50 plus £100 call out fee ? . When they live 15min away ? This was never made clear when i phoned .”

Helpful Report

“Door not sprayed properly badly fitted, gaps under door , ceiling panel not put back,gaps between frame and wall. Holes in concrete filled with pebbles.and door has gap between when closed .”

Helpful Report

“Appalling service, I ordered a new door, was promised a delivery date, took the day off work, no-one turned up or called me, I had to contact them to be told they weren't coming. Very very poor.”

Helpful Report

Hello John, We’re very sorry to hear about your experience. We’ve had a look into your issue, and it appears that it was caused by a rare admin error at our office. Our specialists always strive to offer a prompt, reliable service for each and every customer, so it’s disappointing to hear that our service didn’t match up to our usual standards on this occasion. If you would like to discuss this issue further with us, please don’t hesitate to get in touch with our team. Best regards, Kevin

Eastern Garage Doors is rated 4.7 based on 204 reviews