My roller garage door is a quality product, fitted promptly by Ben. Ben was very friendly and worked hard to install the door on a bitterly cold day. Equally, staff contacted in the office were all friendly and polite. However, the door was installed on 5th Feb and was only finally completed to my satisfaction on 12th March. A couple of days after the installation, the automatic stop device, operated if the door came up against an obstruction, dropped off caused the door to cease operation. I reported this and the following day, Karl Humphris, a Company Director, attended and reattached the device. Soon after that, the device fell off again. I telephoned Karl to complain again and he said that one of his engineers had told him the device should be attached with a couple of screws, rather than the adhesive used on my door. He passed me over to Steve, who controls the job diary. A visit day was organised but had to be cancelled because of heavy snow. Steve did not get back to me to reschedule this visit but on the second day of calling, I managed to speak with him and the visit was scheduled for 12th Mar, when the work was finally completed. It was especially disappointing that Karl was not proactive and did not organise technicians to attend to screw the unit on as soon as he realised that that was the usual practise, instead of waiting for me to contact him again!