Eastcoast Kitchens Reviews

Name: Eastcoast Kitchens
Address: Butterfields, Church Road, Butterfields, Church Road, Freiston, Boston, Freiston, Boston
Rating: 4.77

4.8 Rating 941 Reviews

95 %

of reviewers recommend Eastcoast Kitchens

4.8

Based on 941 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Eastcoast Kitchens:

We have been providing top class kitchens, bedrooms, appliances & home accessories from our premises in Lincolnshire for many years. Quality has always been and will always be our top priority at East Coast Kitchens. We are a family run business that prides itself on giving our customers the highest quality in both products and service. We care and endeavor to be friendly and keep all of our customers informed. Guaranteed to give 110% service benefits to all of our customers. We offer a wide range of quality products.

Visit Website

Phone:

01205 760462

Email:

sales@eastcoastkitchens.co.uk

Location:

Butterfields, Church Road, Butterfields, Church Road, Freiston, Boston
Freiston, Boston
PE22 0NX

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Eastcoast Kitchens 5 star review on 26th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a very expensive Blum waste bin unit - but unfortunately the box arrived without instructions nor any fixings. Despite several requests the supplier did not send instructions and I then fitted it myself without any assistance… very disappointing and I will not purchase from this company again”

Helpful Report

Hello Thank you for your review. I am very sorry you feel you did not receive the correct instructions. I am looking into this with the distributors to ensure this does not happen again. We did however send instructions over via email for you along with some videos on the drawer box installation. I have requested a printed copy be sent to you immediately and I deeply apologise for the inconvenience caused.

“Parts order and despatch were quick and simple, paid extra for 24hr delivery. DPD walked past my house and tried to deliver to the empty house next door, twice. Not been refunded yet. 5 stars for order/despatch 0 stars for DPD 0 stars refund at the mo”

Helpful Report

Paul, i have now sent your comments to our dispatch team. As you have not contacted us at all, we were not aware of the issue but can only apologise on DPD's behalf. We will be in touch very soon

Paul, we have now refunded your order in full for you. Apologies for any inconvenience caused.

“My delivery was due last Friday, I had to chase it up and was told the drive ran out of time and cannot deliver for another week. Poor communication on your behalf, it’s lucky I haven’t booked my plumber yet.”

Helpful Report

Hello, i am very sorry we did not complete your delivery in the time stated, unfortunately it was not until you contacted us that we aware the delivery driver ran of time, as we would of checked today being the next working day, Monday. This was an unfortunate error and again i can only apologise for this, it is not how we normally operate. We did offer to send your sink quicker for you on a pallet but we received an email stating you were happy to wait. We could still do this for you if you wish at no cost to yourself?

Eastcoast Kitchens is rated 4.8 based on 941 reviews