Dunmow Group Reviews

Name: Dunmow Group
Address: 7 Regiment Business Park, Eagle Way, Chelmsford, Essex
Rating: 4.86

4.9 Rating 2,133 Reviews

97 %

of reviewers recommend Dunmow Group

4.9

Based on 2,133 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Dunmow Group:

We are a responsible and professional waste management and skip hire company that has always been family owned. Based in Chelmsford, Dunmow Group is committed to ensuring that our customers are given clear and consistent advice. With our unbeatable customer service we have quickly become leaders in waste management services for Essex.

Visit Website

Phone:

01245 466646

Email:

sales@dunmowgroup.com

Location:

7 Regiment Business Park, Eagle Way, Chelmsford
Essex
CM3 3FY

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Dunmow Group 5 star review on 2nd February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“All done online . Efficient and job completed as scheduled. A little pricey and can never figure why a few days hire costs the same as a 2 week one.”

Helpful Report

“Didn’t pick up on the day I arranged but if was the other way round I would be charged an extra day!! Not very good!”

Helpful Report

“All delivered fine just found customer service when trying to get it picked up earlier non existent and not helpful.”

Helpful Report

“Historically very good but recently increased costs and less flexibility mean we'll probably go elsewhere.”

Helpful Report

“Time keeping could be better. Asked for morning slot and turns up at 15.38. Phoned to ask time of delivery and they said you pay extra for morning delivery., but didn’t tell me that when booked skip. Skip wasn’t filled and rubbish was left round the job. More work in the morning.”

Helpful Report

“Not picked up on agreed date. Took 3 calls to get picked up.”

Helpful Report

Hi Gerry, We can only apologize for the delay in picking up your skip, i can assure you this is not our usual level of service. if there is anything else we can do for you, please do give us a call on 01245 466646. again my apologies for any inconvenience caused. kind regards, Dunmow group.

“Disappointed you won’t provide me with an account. I like to lay cash anyway, but wanted the account trading terms (have the skip for longer, etc.).”

Helpful Report

Hi Benedict our apologies we could not give you a credit account. please be advised the hire terms would be the same with or without an account. if you would like to discuss this further please do give us a call on 01245 466646 and we would be happy to help. kind regards Dunmow Group.

“I would have left five stars other than the used skip was not picked up when agreed. I had a phone call on the day of pickup saying it was delayed until the next day. I had a bulk bag of slate booked for delivery which needed to go where the skip was. I was assured we were the first pick up (the next day) and would be around 7/7:30 AM which I agreed to. at 8:30 the next day I phoned as it had not been picked up and was again assured it would be picked up by 09:00, unfortunately, my delivery of slate turned up before the skip was picked up and had to be left some distance away meaning I had to move the slate with a lot further than I needed to. other than that could not fault things.”

Helpful Report

Hi Roy, i can only apologize this collection didn't happen when promised , i assure you this is not usual service and will not happen again. if there is anything we can do for you please do give us a call and we can discuss this further on 01245 466646. We always strive to work with our customers to give them exactly what they need and we are sorry this did not happen on this instance. again my apologies for an inconvenience this may of caused. Kind Regards Dunmow Group

“Great customer service. To long on collection”

Helpful Report

Hi Graham, thank you for taking the time to leave us a review, we will endeavour to do better on your collection moving forward. we look forward to working with you in the future. Kind Regards, Dunmow Group.

“Skip delivered on time. However, it wasn't made clear when ordering that skips can't be collected any earlier than their collection date like we have requested prior covid. We have road parking restrictions during the week and 13 days with a skip proved very different/inconvenient. We then was disappointed that we got a call to say that our skip collection would be pushed back for a further 2 days :-( .”

Helpful Report

Hi James my apologies for the collection , we do aim to collect these when requested and i can only apologise that this didn't happen for you. we do try to accommodate a customers needs as much as possible, our customers are always our number one priority. if you would like to discuss this further please do give us a call on 01245 466646. kind Regards Dunmow Group

“Requested skip be left as close to garden access as possible. Skip left halfway down the drive. Customer services really not all that”

Helpful Report

Hi my apologies if you are not happy with the service provided , looking at the photos of where the skip has been placed i can see it is about 2 metres from the back gate between a car and the the wall. our drivers will always strive to place as accurately as possible and will avoid placing closer if there is a risk to damaging the property. if you would like to discuss this further please give us a call on 01245 466646. kind regards The Dunmow Group

“Service was good when it eventually arrived. Please can this skip be collected on Monday 6 March? Thank you”

Helpful Report

Hi My apologies that the skip was delivered in the later part of the day, but i am sure you can appreciate that it is an all day time slot and bookings need to be arranged to what works logistically for the day. We do run a time slot service that can be requested on your next booking and i can confirm your collection has been booked for Monday the 6th as per the original booking. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“The service when they came to pick up the Sofa was excellent. However, they took my order, orginially told me they were unable to collect on the day that I had booked, asked me for a 7am pickup and didn't arrive until close to 8.”

Helpful Report

Hi Matthew, Thank you for your lovely comments on our service on the day, my apologies this took a little longer to get to you then planned as we did manage to deliver on the day you requested but our driver just had a little trouble finding your property, which delayed his arrival. we appreciate your feedback and look forward to your custom in the future. kind regards Dunmow Group

“Efficient, friendly and courteous service . Will recommend.”

Helpful Report

Thanks for taking the time to leave us a review! We look forward to your custom again in the future. Kind regards, Dunmow Group

“Skip was delivered and taken on time. They send far too many emails saying what they’ve done and asking for reviews.”

Helpful Report

Thank you for taking the time to leave us a review Richard. We are pleased to learn you found our services to be efficient at delivery and collection on your hired skip. We will pass on your feedback to our marketing team regarding how you felt about our communication emails. Kind regards, Dunmow Group.

“The skip when delivered, was put on the drive with no one informing they had done so - by chance it was at the right place on our big drive however in front of the garage - my Mum is disabled and for her safety there could have been issues Also on pick up they did not pick up on the day stated in the email and when I questioned this they said it can be within 2 working days of the date….why is this not in the email? I am needing a skip on the 6th Dec however I am not confident to order. I have to say customer services did take my concerns seriously and totally agreed with them, refunded the cost of reliever when I asked for compensation”

Helpful Report

Hi Renuka, we are sorry that you have not been happy with our service when delivering and the collection of the ordered skip. We take all feedback back we receive from our customers seriously, and we will pass this feedback to our IT team to update the email content for collection. We are pleased to hear you found our customer service team to be helpful. Thank you for your honest feedback. Dunmow Group.

“I was disappointed to find that I had been given a skip without a drop down door when I'd paid for one. There had been no warning I was getting a different skip. I had to call up to ask for a refund otherwise I think it would of been missed. Timings were good however, and staff were friendly on the phone.”

Helpful Report

Hi Andy, we are sorry we missed this. We will ensure moving forward this is brought up with the operations team so they can improve in this area. Thank you for your honest feedback.

“I found a great company in providing skips I could call upon for jobs I do for my Aquatics business. However when it came to trying to arrange for a Muck Away job to clear a very large pond, I tried 5 or 6 times to get a price from I believe the transport manager. All I got was 'ok I will call you tomorrow' then finally it was 'I am just about to get the tip cost, will call you back once received'. To my dismay and disappointment no phone call ever received. Thankfully at the last minute I found someone that would take it. Shame as I was looking for one company to supply both services for my growing business.”

Helpful Report

Dear Fish and Bits Aquatics, We really appreciate you taking the time to leave a review, and while you are happy with our skip services, we apologise for the difficulties you recently experienced in securing our Muck-Away Grab Hire service. We acknowledge we have fallen short of our usual high standards on this occasion and are taking steps to ensure this does not happen again. We look forward to the opportunity of supporting your business in the future with both our skip and muck-away services. Should you wish to discuss further, then please do not hesitate to contact me on 01245 466646. With kind regards Paul Lynch Operations Director

Dunmow Group is rated 4.9 based on 2,133 reviews